Firestone Complete Auto Care - WOW!!
Arrived on Tuesday Aug, 14th at the Firestone at Tacoma Mall. 4502 S Steele St Tacoma, WA 98409.
Josh Greeted us with the Best smile ever, listened and was sympathetic to my issue, but could not get us into his shop, so he called another Firestone and made arrangements for us to get in there. So off to Spanaway we went When we arrived at Firestone 14905 Pacific Ave S, Tacoma, WA 98444 we had a great greeting with Arnold. I can not Say enough about this gentleman. he informed us it could be a couple hours but he would get my car looked at as soon as possible.
He visited with us, we made jokes, laughed, really kept our spirits up. it took a while but my car got in got looked at and Fixed (wheel bearing was locking up) in about 3 hours total time. could not ask for BETTER CUSTOMER SERVICE!! there are a few places that could take some customer service lessons from Arnold and his Crew.
A big shot out to the Mechanic that had to stay late to fix my car, You sir are my HERO!! Thank you so much......
Reason of review: Good customer service.
Location: 14905 Pacific Ave S, Tacoma, WA 98444, USA
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