A few weeks ago i brought my car in for a routine oil change to the Jensen Beach, FL location. Shortly after leaving my car began to make a horrible knocking noise from under the hood.
I immediately pulled the car over and called firestone and explained to them what was going on and they told me if i could to bring the car back. After keeping the car overnight they said that the car was undriveable and needed to be towed to the nearest dealer where i later found out that my engine "Threw a rod" and needed to be replaced. After 2 weeks went by firestone finally got back to me and said that they would not be claiming responsibility for damages thus i am now stuck without a vehicle. The tech that worked on my car said that he had noticed a noise under the hood when he started the car but failed to report it to me and the only thing the General Manager had to stay is that this was a common problem for my model car after an oil change is done.
This is completely unacceptable. Ive never had ANY problems with my car until i brought it to firestone.
I dont know what they did to cause this but i intend to do everything in my power to see that they replace my engine. STAY AWAY FROM FIRESTONE!
Review about: Firestone Complete Auto Care Oil Change.
Monetary Loss: $5000.