Firestone Complete Auto Care - Went for a front end alignment
Dropped off my truck for a fdont end alignment wasnt even 10min later they called back and said my lower ball joint on the right side was bad. Me: it cant be bad i just put a brand new one on there then they grt smart and say well im just telling you, and wouldnt do my alignment without them trying to beat me out somemore money, so i said fine ill just come pick up my truck and i asked how much do i owe and he told me its free for just and inspection ok..
so i get there to pick up my truck then he tells me i owe $20 and im like you just told me over the phone i owed nothing. Fine you can have the $20 just give me the keys to my truck..
go right down the street get my front end aligned for $30 dollars cheaper and there was nothing wrong with my lower right ball joint that i already knew... Moral of this bad business and will try to rip you off.....
Reason of review: Poor customer service.
Location: 2329 Center Point Pkwy, Birmingham, AL 35215, USA
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Hello,
Thank you for bringing your concerns with your recent service experience and the repair recommendations you received to our attention. We would like to discuss your experience and concerns further.
If you could please email us at SocialCare@bfrc.com with further details, your invoice number, the store's address, and your contact information it would be greatly appreciated.
We value your feedback and business as a Firestone customer. We hope to hear back from you soon.