I took my car in to Firestone this morning. At 3424 w Bethany home rd.
I explained that I wanted my headlight fixed and a oil change. I was quoted one price. And I agreed to that price. Then the employee called me an hour later.
Trying to up sale me on other things. I didn't agree to it. So the employee said since I had been a loyal customer they was gone put an air filter in at no charge. But when I went to pick up the car.
He charged me a different price than what I was quoted and agreed to. Then the employee got so rude. Because I didn't agree to the price. I was told to get the( fuck!!!)out and don't ever come back.
I have spent a lot of money with firestone over the yr. And I said I would never go back to that location and I did!! But this time I mean it. I will never take my business there again.
I really feeling like I should contact the Better Business Bureau . Because almost everytime I deal with this location I have a bad experience.
The Employee name was Paul!! And he opened up the store.
User's recommendation: Don't deal with this Firestone they are a bunch of Crooks.
Product or Service Mentioned: Firestone Complete Auto Care Oil Change.
Preferred solution: Let the company propose a solution.
Firestone Complete Auto Care Pros: Very unsatisfactory, Annoyed.
Firestone Complete Auto Care Cons: Bad customer service, Price quote, And do not care about building customer loyalty.
Location: 3424 W Bethany Home Rd, Phoenix, AZ 85017