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2.0

Yesterday I drop my car to Firestone to do alignment service. The person who work at the front told me it will take 2 hours (was 10 am).

I saw my car finished from the alignment process around 12.30 pm. My car just sitting alone next to the other car (in the middle of their roadway inside their workshop). I only asked them for alignment service. Seems like they have plan for my car, I am not really sure.

I notice the car still sitting alone without attention from the technician. I said to the first person at the front to take my car out of there, because I only need alignment. SHE recommend me spark plug and air filter change. I was shock with their technician's recommendation.

I don't think they really check my spark plug and air filter condition. They just want money from me (SCAM). I told her, my car was tune up with other workshop and already changed the spark plug and air filter 6 months ago (I still have my record). After that SHE didn't respond and disapear from me.

I asked the second person at the front to take my car out of there. HE told me the same thing about spark plug and air filter need to be change. After I said I already change 6 months ago, He removed the recommendation from their system/computer. When I getโ€™s home I open the passenger dashboard to see the air filter.

Itโ€™s clean and still looks new. The picture attached here.

Very dishonest. If I am senior and forget about the carโ€™s records, I will definitely trust them and pay for the service.

Reason of review: Other issue.

Firestone Complete Auto Care Cons: And do not care about building customer loyalty.

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Guest

The picture you have is of a cabin air filter not the air filter for the air intake to the engine. It is entirely possible that they made the recommendation completely based on mileage, even likely.

Bridgestone

Hello,

Thank you for bringing your concerns with recommendations to our attention. We would like to discuss your concerns and your recent experience further.

If you could please email us at SocialCare@bfrc.com with further details, your invoice number (if available), the store's address and the best number you can be reached at it would be greatly appreciated.

We value your feedback and business as a Firestone customer. We look forward to hearing back from you soon.

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