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Brought my vehicle in 1 hour early for an appointment to mount and balance 4 tires. Company waited until 20 minutes before closing time to tell me I had to pick up my car because they couldn't get to it in time.

They apologized and offered me half off my install cost. I came back for another appointment at 11:00am. I told the service desk tech that I would be waiting for the car, he told me it would take "a few hours" to get my tires on. I confirmed my half off price with him then left for food.

At 2 hours in they tried to up-sell me on new brakes/rotors/brake fluid/cabin air filters/ and air filter. I denied all services, that's not what they were hired to do. The car sat on the ground, done for over a half hour. Every time I checked with the service tech, he gave me a line about the car "undergoing a safety check" B.S.

When I went to pay, they tried charging me the full amount. The service tech who confirmed my half off deal 3 hours before said he "didn't know what i was talking about" . I had to yell, make a scene, and get 2 managers involved for them to acknowledge the half off price.

Never again will I use their service, and I will not allow anyone I know to use there service either. They are dishonest lairs.

Reason of review: Pricing issue.

Location: 3804 Nazareth Rd, Easton, PA 18045, USA

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Bridgestone

Hello,We definitely understand your frustration and would like to apologize for the poor customer service you have received. We would be happy to look into this on your behalf.

Please, email us at, socialcare@bfrc.com, with complete details, your contact information, and your invoice number. Thank you for choosing Firestone, we value your business.^Kristyn

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