Cupertino, California
Not resolved
1 comment

It's really too bad that there isn't a way to give zero stars on here. Please do not schedule any appointments with FireStone Mechanicsburg.

They do not value your time at all. Inspite of scheduling the appointment, the car maintenance was not completed on time. Eventually, I had to take my car to other shop for the simple oil change.

When I ask if the oil change can be done in next 2 hours, as I was ready to wait for 2 hours, he bluntly said no. I would never visit them again and recommend do not waste your time as well.

Product or Service Mentioned: Firestone Complete Auto Care Oil Change.

Reason of review: Poor customer service.

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BSRO Social

We are truly sorry to hear of our misuse of your time and the poor customer service you have received. If you would like to discuss this with us, please, feel free to email us at,

We will need your contact information, complete details, and your invoice number (if you received one). Thank you for choosing Firestone, we look forward to your email.^Kristyn