State: Texas Product: Firestone Complete Auto Care Manager Clear all filters (5 of 33 reviews match)
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Was told I needed rack and pinion showed me leak which was loud and very messy wondered why I never heard it nor saw anything in my garage. wanted $1540 total bill $1808. Took to friends garage and found it was only the hose less than $200 and they left the power...
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1 comment
Consumer A
#1028568

Hello,

We are sorry to hear about you negative experiences and concerns with recommendations and service you had at our location. We would like to look into this further if you could please email us at SocialCare@bfrc.com with further details, Invoice number (if available), and the best contact number you can be reached at it would be greatly appreciated.

We value you feedback and business as a Firestone customer. We hope to hear back from you soon and hope you have a great day!

Review
#692907 Review #692907 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
Cons
  • Suggesting unnecessary repairs
Reason of review
unneccessary repairs stated
Tags
  • exploitation

Firestone Complete Auto Care in Austin, Texas - Services not rendered

I initially went into the location with an AC concern(blowing hot air).I recieved a AC diagnosis inwhich i paid for and at the time the results were that the veh needed a highside service port core.This was the result after just using free-on as a way to test for leaks.3 weeks later the veh is back in the shop with the same problem and this time they used free-on and Dye to test for leaks and found a leak on the discharge line of the service port core.When i asked why didnt they use that test the first time,the store manager responded with "we did use dye,just at the end of the process the first time you brought your veh".Im not a mechanic by any means but i believe you use Dye in the beginning.Also this leak they speak of was diagnosed in 2012 by Mazda,Firestone said on the intial visit they did not find this leak.I believe within 2 years this leak would be more apparent especially after the manager acknowledged when they were checking the veh the first time there was a huge spill in the fluids and they didnt check any further because the AC was already blowing cold air.But that was because they added freeon.i would like someone to contact me about this.Police report on file because the Manager refused to answer our questions and told us to leave and we did not because we were still trying to trouble shoot the process they went through for diagnosis.
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Review
#503506 Review #503506 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
Loss
$200
Tags
  • Firestone Car Repair
I will not be returning to the store in grapevine,tx.I was having a conversation with the general manager Joe davis.we were talking about old cars and how he had done a lot of restoration on cars.he told me how when he lived in Tennessee the white man would always try...
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6 comments
Anonymous
#713463

It seems with this company that dollars in the till will forgive you of anything at least let the bosses pretend it doesn't really happen, is it really any different from any other place? But I know at Starbucks that its my fault for paying 10 dollars for coffee, at jcpenny I can always look under the sticker, but with my 'nieghborhood' mechanic I would like to feel I can trust his judgement, where does the dollar and common sense, human decency, line blur. Gmail parts for my truck, great, they built it, autozone parts at the same price, think next time I'm going to send my "negro" brother in law in first and see if he gets it better

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Review
#444329 Review #444329 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
Tags
  • firestone stay away racest and a l
I have not purchased any auto related items since AAFES contracted to Firestone to manage the base service station. I have been purchasing Michilin Tires for the past 30 years at Randolph AFB Texas and was always pleased with the price and service. The last set...
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1 comment
Consumer A
#478359

I am from the corporate office of Firestone Complete Auto Care and would like to help.

Generally, our stores do not carry the Michelin brand. So when we have customers who would like to purchase Michelins, we need to purchase them from a distributor. What this means is that we do not get the same dealer pricing that allows the retailer to make their usual profit on the tire sale.

Without knowing the specifics of your situation, I would assume that the store sold you the Michelin at or below the cost that they paid for the tire in order to earn your business.

While the price seemed out of line, it was likely the best the store could do since they do not carry Michelin tires.

Again, I would like to get more information about your situation to confirm that is what happened. If you would like me to do that, please email me at social@bfrc.com so I can get some additional information from you.

Thanks,

Steve

Review
#316920 Review #316920 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager

Firestone Complete Auto Care in Houston, Texas - Liars.....

I was an employee at the Galveston Texas Firestone while there I saw things that repulse me, the manager an *** named Tony Saltz steals from people the company and his employees, he drinks and pops pills on the job he lies to customers he is a despicable human being he's *** and they just turn the other way. He lied on me and about me but that's just the tip of the *** iceberg! He actually drinks a six pack of beer every day at the store in the *** store! He is rude to people especially younger people and he thinks he's untouchable. I will let the whole *** world know what *** he is and just how pathetic Firestone is for letting this go on.
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Review
#263125 Review #263125 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager

Contact Firestone Complete Auto Care Customer Service

Website:
www.firestonecompleteautocare.com
Mailing Address:
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
All Firestone Complete Auto Care Contacts

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