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1.3

Your new stores in Tucson will not attempt to retain their valuable customers. I have 3 cars and spent thousand of dollars at this store when it was called Fletcher's, the store that was recently acquired by Firestone.

I had 50 dollars credit and one coupon for a Free oil change that was included when I purchased 4 brand new tires. Well, they said that he will not honor coupons from Fletcher's and that the $50 dollars are now gone just like their vacation is. Also, I asked if they would accept competitor's coupon for an alignment, we're talking $10 difference from you price list, the answer was NO. Seems like they don't care if customers will go someplace else for business, maybe they're upset with Firestone 'cause they lost their vacation.

I needed to have a Bridgestone tire mount on a rim and I was first quoted $38, that's double the amount of Discount Tires, I asked how is that possible and then finally they adjusted the price to $25, still a lot more that other places. Also, I have a Firestone coupon for an oil change for $15 off, I called a different store to see what the final price would be and they said $25 with or w/o the coupon, that doesn't make sense, if the regular price for an oil change is $25 and I have a coupon for $15 off that expires in September why does the price stay the same ? It seems like now a days companies and managers don't care about their clients anymore, that's pretty bad. I went home pretty upset from the way I was threaded.

I'm sure I will find a local shop that will be happy to have my business. Thanks

Reason of review: Poor customer service.

Monetary Loss: $75.

Preferred solution: Someone from Firestone acknowledge my frustration. .

Firestone Complete Auto Care Cons: I went home pretty upset from the way i was threaded.

Location: 3650 W Tangerine Rd, Marana, AZ 85658, USA

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Bridgestone

Hello, we definitely understand your concerns and we'd like to get management involved to look into this. Please email us at socialcare@bfrc.com with details and your contact information. We appreciate your business and value your feedback.

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