Firestone Complete Auto Care
4601 Se Powell Blvd
Portland, Oregon 97206
I wish I could give this place a 0 star.
I took my car for oil change and for a possible flat (TPMS light was on). FIrestone employee told me that the Oil Filter was stuck and I need replace my Oil Filter Cap. He also told me that they found a nail in my tire the tire needed to be patched. Total cost: $113 for Oil Filter Cap and $30 for fixing the flat plus another $28 for oil change. Stupidly, I gave them the go ahead, because I was in a hurry.
The very same week, the TPMS light was on again. I went back and Firestone employee told me there was another nail next to one they found a few days back and because of the proximity to the last patch, they cannot patch it and that I need a new tire. WHAT ARE THE ODDS? Most likely I picked up both nails (they were similar looking) at the same time and place and they missed it when patching the first flat. I left and went to Discount tire, and they fixed the flat for FREE!!!
After I got home, I did research on the Oil Filter Cap (which cost me $113 at Firestone). The part costs $30 on Amazon and $40 on AutoZone. For all I know they made me change the cap for no reason. I cannot believe this.
Bottom line: Firestone charged me $30 bucks for a flat they did not completely fixed (that I got fixed elsewhere was free), tried to make me buy a new tire, and sold me a Oil Filter Cap (Part Number 917-039) for $70 more than market price (see links below). For all I know it was not even needed).
AVOID THIS STORE LIKE A PLAGUE...
Reason of review: They over charged me for a part and also did not fix an issue that I paid for..
Monetary Loss: $100.
Preferred solution: Full refund.