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1.0
Details
Firestone Customer ServiceAugust 24, 2019 35 Marriott Drive P.O. Box 140990 Nashville, TN 37214-0990 This notification is in regard to engine damage that occurred to my 2006 F150 with 5.4l engine, auto trans., 2WD, and about 160,000 miles following an oil change at the...
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2 comments
BSRO Social
#1738181

Hello Gerald, we can understand your frustration with the last oil change you received at your local Firestone Complete Auto Care center. We'd like to help get a vehicle damage claim filed on your behalf.

Will you please send us an email at socialcare@bfrc.com with your contact information, the store's address, and a summary of your review?

Thank you for giving us the opportunity to make this right, and we look forward to receiving your email. ^Katrina

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Review
#1634074 Review #1634074 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
Cons
  • Solution to problem they created
Reason of review
Damaged or defective
Loss
$3500
Preferred solution
Restore my engine oil consumption to the previous state.
Tags
  • Faulty Repair Firestone
1.0
Details
I go in at 7:00 am this morning hoping to get an oil change before work, and there is not a single customer yet. I ask if I can get a standard oil change and I am told no they are too busy as I look behind where there is not a single customer. I proceed to ask if i can...
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1 comment
BSRO Social
#1738178

Hello, we are sorry that your local Firestone was unable to service your vehicle during your recent visit. We'd like to help get your concerns addressed.

If you'd like our assistance, please send us an email at socialcare@bfrc.com with your contact details, the store's location, and a summary of your review.

Thank you, and we hope to hear back from you soon! ^Katrina

Review
#1633624 Review #1633624 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
Cons
  • Terrible service
Reason of review
Poor customer service
The air condition did run cold, we took it to the firestone in speedway Indiana . We paid $190 for them to refill and put dye in it even they been told was already done before but other then that they could not find anything wrong and that we could bring the vehicle...
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1 comment
BSRO Social
#1737190

Hello, we are sorry to hear of your concerns with this A/C service and would like to offer our assistance. Please, send us an email to, socialcare@bfrc.com, with the details of the service you received, your phone number, and the invoice number from this service. We value your business with Firestone and hope to hear from you soon.^Kristyn

Review
#1632764 Review #1632764 is a subjective opinion of poster.
Cons
  • Dishonest practices
Reason of review
Bad quality
Loss
$190
Preferred solution
Let the company propose a solution
1.0
Details
On May 8th, I went to Firestone auto care in Las Vegas NV, 1955 Rock Springs Drive, to replace my 2004 Toyota Corolla brakes. Examining my paperwork a few days later, I have noticed that it was marked as “recommended” that I replace my right front tire. I came back on...
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1 comment
BSRO Social
#1736587

Hello, we are sincerely sorry to hear that you have not heard back from our claims department regarding the tire blow out. I can understand your frustration, and we'd like to help get you further assistance with this matter.

Please email us at socialcare@bfrc.com with your contact information, the store's address, and a summary of your review.

Thank you for bringing this to our attention, and we hope to hear back from you soon. ^Katrina

Review
#1631340 Review #1631340 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Diagnostics
Reason of review
Poor customer service
2.4
Details
I had my brakes inspected and replaced the front 2. It's been 5 months later and now my booster needs replaced. Why didn't Firestone let me know that the booster was going out instead I had to find out when I couldn't stop my van without pushing the pedal all the way...
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1 comment
Anonymous
#1735238

Hello, we appreciate you taking the time to leave your feedback about your recent visit to Firestone. We're sorry that your visit didn't live up to the expectation, and we'd like to help get this matter investigate.

Please email us at socialcare@bfrc.com with your contact information, the store's address, and a summary of your review.

Thank you, and we hope to hear back from you soon. ^Katrina

Review
#1628145 Review #1628145 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Diagnostics
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution
1.0
Details
Still, no one from Firestone corporate will call me back. Also, they are clearly upset that I won't go away as they have blocked me from being able to post comments and my concerns on their Facebook page. They used to give me the response my "issue has been escalated...
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Review
#1621879 Review #1621879 is a subjective opinion of poster.
Cons
  • Customer service
  • Rip off completely dishonest
Reason of review
Return, Exchange or Cancellation Policy
Loss
$438
Preferred solution
Full refund
Tags
  • Ripped-off

Firestone Complete Auto Care in Lagrange, Georgia - Prejudice

Was very loyal to this company. Worked there in the hot shop everyday and was terminated because a white teammate Brandon Mckinney and an African teammate thought they saw me steal a used tire. He actually saw me put my used tire in the bin. So I was fired 2 months later after complaining about there not being a fan in the shop. Never been fired in my whole career. Terrible store manager, Brandon Jones is a real ***
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Review
#1619527 Review #1619527 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
Pros
  • There look on their face when i called them out
  • No more stress
Cons
  • Condescending manager
  • Terrible service
Reason of review
Work Experience or Job Application
Loss
$9000
Preferred solution
Let the company propose a solution
1.4
Details
Firestone doesn’t stand behind their actions I took my care to fix a flat in a brand new tire. (It was a small nail in the center of the tire), They opened the tire patched the hole but never removed the nail. Two days later tire start leaking again because the nail...
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3 comments
Anonymous
#1735334

disappointing aren't they?

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Review
#1610407 Review #1610407 is a subjective opinion of poster.
1.0
Details
this is for the Firestone in Hidenwood in Newport News Virginia. they try to charge me $400 for a third brake light. Turns out it was just a bad fuse don't tell me their mechanics didn't know that they were trying to rip me off never go there they will try to take you...
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2 comments
Anonymous
#1735337

i'm glad i'm not the only one who has been ripped off by these people....and this is even at a different LOCATION!

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Review
#1608637 Review #1608637 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Customer Care
Cons
  • Rip off completely dishonest
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Theft At Firestone
Went in because AC was blowing hot air and car was dying on me. After 6-7 times they supposedly fixed it, it only really worked for 2 days. As of yesterday, the July 18th I am back at square one again. Super hot blows when turn on AC, AC clutch is still stopping...
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4 comments
Anonymous
#1719131

And there is the REAL issue. Not that it isnt working right, but that you went with ALL of the cheap fixes instead of just replacing the compressor like you were told you needed to do.

Why is it always the businesses fault when it’s YOUR wallet? You made the choices. You didn’t want to be without your vehicle while it’s being fixed. You chose to do as many cheap MAYBE fixes instead of just biting the bullet and getting the repair done!

Then you show your true colors by admitting that you don t want a account, because the interest is too high. So you claim they didn’t repair your vehicle so you can get out of what you owe them. Really?? You’re that childish?

Be a adult!! Get it fixed the right way!!! Stop dinking around trying everything under the sun instead of the replacement!! You KNOW you were told he exact piece that needed to be replaced on Your very first visit.

Stop blaming otters for the choices YOU MADE!!

They can’t force you to make the correct choices. All they can do is keep doing the work YOU want until you come to your senses.

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Review
#1593301 Review #1593301 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Repair
Pros
  • Friendly
Reason of review
Car not repaired right if at all. AC still blowing HOT air! Car still dies in idle/stopped.
Loss
$608
Preferred solution
Deliver product or service ordered
Tags
  • All Money And Not Fixed