Firestone Complete Auto Care
Reviews and Complaints
Pissed off at management and techs who worked on my truck
Preferred solution: Full refund
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Verified Reviewer | Melbourne, VictoriaLousy service.
- See above
Preferred solution: Full refund
User's recommendation: Go elsewhere.
New tires, oil change and general exam of all systems.
On 11 Jan 24 my vehicle received new tires, oil change and check of all systems. I have been a Firestone customer since Sep 2009.
The logic behind remaining so stems from the subject matter expertise, professional bearing and overall dedication to duty displayed by Mr. Tim Sanders. When Tim transferred from the store on Redstone Arsenal to one on Hwy 72 in Madison, it was because of his customer satisfaction efforts that I made his operation the one I use despite the fact that it is 20 xtra min from my house. Each appointment since Sep 2009 has been flawless.
Mr.
Sanders' actions reflect great credit upon Firestone and himself. His hard work and leadership continues to attract new customers while retaining current ones!!
User's recommendation: Stop searching excellant care. Use the store on Hwy 72 in Madison.
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Verified Reviewer | Hemet, CaliforniaHemet CA Firestone Not So Honest
- Location only
- Entire experience
Preferred solution: A good look at my and I'm sure I'm not the 1st, problems by corporate. Unless they back this way of business
User's recommendation: Demand estimate on paper
Service done wrong rude employees
Poor service
- Everything else
Preferred solution: Full refund
User's recommendation: Go to Les Schwab or Discount Tire!!!! Firestone Complete has TERRIBLE service!!!!
Just to make people aware
User's recommendation: I would not recommend them.
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Verified ReviewerResolved: Damage to my truck -
Company fixed the issue and I have been provided with partial refund.
Today is 4/11/2023 I received a call from the new manager Chris around 1:30 pm while I was at work we was talking about scheduling a day I can bring my truck in for them to look at it . I told him I should be finished with work around 3:00 pm today and ask him if I can...
The manager name Chris did not want to hear what I was asking he just wanted to go back on his phone. Smh. I asked him to put the 2 rear rims back at the rear cause one rim was bent but for some reason it ended up in the front. Second thing I know they close by 6 Pm on Saturdays so when I dropped my truck off at 2pm Chris told me it will be ready by 4 pm he will give me a call.
Never received a call so I called at 4:15 now he tells me it will be ready between 5-6 and I asked him to call me 20 minutes before they are finished, I called at 5:30 and the person on the phone told me they are finished I can come pick it up. 3rd thing and my main reason for beingad off is that my 2 back tires was still good and I told Chris I wanted to keep them he told me ok, when I got there Chris was gone and the mechanic there told me he never told them that. My tires is falken wildpeak 275/55/r20. $250 a piece so I lost $500 just to pay them $220.
I would never do business with Firestone again even if they pay me or if my life depends on it.
Update from 2 days ago when I went to Firestone . Today is 3/28/ 2023 ,
I was driving my truck to go to work and my truck stopped moving I had to press the gas pedal to the ground, I called out from work to fix the issue but come to find out Firestone employees took the 2 bolts that holds the caliper in place. I called corporate office and they tell me I have to wait 2 days for a rental. And for them for the service area manager to call me.
I went and bought the new caliber and install my self. But I know I will get reimbursed for their employees mistakes. This is pictures of my damaged caliper and 1 rim from their mistakes or set up to make more money.I put the new calipers on myself and I wanna see what they tell me in two days. If Im gonna get reimbursed or not but beware of this place.
Update today is now 4/5/2023
I finally got a call from someone Im guessing in higher up yesterday 4/4/2023 I believe his name was Alex he was really helpful and heard the frustration in my voice, he was never once rude.
tomorrow I have to go to the location with my recipe for parts I had to buy and fix my self . They promised to make sure everything is good on my truck from the service I paid for. Alex gets a 5 start . today on my way home from work I feel my truck shaking .
I stopped in a gas station to make sure everything was fine. This is what my brand new tire on the same side my caliper bolts was missing. Not even 2 weeks since Firestone put them on.I want to see what will happen to this new issue tomorrow. I will give everyone reading this an update as it happen.
Today is 4/5/2023
I called around 1 pm today to make sure they will look at my truck.
I was told they are booked up. I still went in so they can look at whats going on with the tire now. I was told by the new manager Chris it looks like it came defective from where ever I bought it from.
Obviously the damage on the 1 tire is noticeable and when they put it on the rim and did the wheel balancing they would see it would not have balanced right. Everyone there at that location is just pawning off their mistakes on other companies so they wouldnt have to come out of pocket or take the blame.
- Not doing their job right
- Pawning their mistake on you or other companies
Preferred solution: Full refund
User's recommendation: Stay away you will keep being told not their fault
Condescending assistant manager
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Verified ReviewerFirestone destroyed my vehicle and claim no fault.
My car went into firestone with a cracked oilfilter cap...firestone then installed the new oilfilter cap incorrectly(as they admited to me, i have proof), my wife took the car on a 700mile trip for work and it was out of oil when she got back with the oil filter housing soaked in oil. I took it back to firestone, they admit to installing it incorrectly...I asked them what I was supposed to do about internal damage that could have been caused by them installing the part wrong and all the oil leaking out while the car was on a road trip?
They said nothing(here I am now with a damaged car)...Then firestone installed a new one, my car was still dumping oil, then they noticed internal damage to the oil pan causing a bad seal between it and the oilfilter cap...that internal damage was not there before I went into firestone. My car was not dumping all of its oil out before it went to firestone.
Preferred solution: They need to pay to fix the damage they caused.
Customer service is lacking for the issue that happened 01/92/1024
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Verified ReviewerComplaint followup
Preferred solution: Refund and truck put back together. And money for conflictions
Customer service
- Poorly run stores and customer service
Preferred solution: Speak to corporate management
User's recommendation: Do not use
Pricing vs invoiced actual cost
User's recommendation: Don’t trust them
I was here Sunday to get my tire patched. Was told they couldn’t do it because they only had one worker. Said I could make an appointment. It was for 7:00 this morning 12/5.
User's recommendation: Don’t come to this location
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Hello, we'd like to learn more about your experience, and we apologize for any inconvenience. Please email us at socialcare@***.com with the complete details, store's full address, your contact information, and any related invoice numbers.
You are a valued Firestone customer and we look forward to working with you. ^Jason