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5.0
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I hear people talking about Firestone being a ripp off. You do have a bad apple every once in awhile, but mostly Firestone is a great place to do Business. Are they cheap? No, they're not cheap at all! I'm the type of person to choose "QUALITY" and "DEPENDABILITY!"...
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1 comment
Anonymous
#1517195

This is sooooo true Firestone can not be trusted . me and my husband have been with Firestone for a few years most of time we get an oil change once we went to get a flat fix cost us 30$ went back because the same tire need to be fix again We were told the tire could not be fix that we needed to buy a new tire that would cost about 250$We called Les Schwab not only did they fix the tire they fix if at no charge.Now this is the kind of service I would expect from a company that I had been with years ( Firestone) not to be lie to.We are no longer customers of Firestone we are now new customers of Les Schwab

Review
#1294975 Review #1294975 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Wheel Alignment
Pros
  • Your team
Cons
  • Small alignment rack
Reason of review
Alignment rack too small to align
Preferred solution
Replace current alignment rack to fit 2004 F-250 4X4 Lariat Crew Cab Long Wheel Base
5.0
Details
So for the sake of convenience I decided that I would stop by one of their centers to have an oil change.In the process of getting oil change the representative (who was polite)broke something.I called the center to inquire about having car checked out because of what...
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1 comment
Consumer A
#1481943

We are truly sorry to hear of the poor customer service you have received. If you would like to discuss this with us further, please, feel free to email us at, socialcare@bfrc.com.

We will need the details you have provided here, your contact information, and your invoice number.

Thank you for choosing Firestone, we look forward to your response. ^Kristyn

Review
#1255131 Review #1255131 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Customer Care
Reason of review
Poor customer service
4.8
Details
I started going to my Firestone in Taylors, SC over 10 years ago. During that time I had great service and very fair prices. I actually try to maintain our cars properly; preventative maintenance saves lots of money in the long run. One of the things that really...
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1 comment
Consumer A
#1395510

Hello, I am so happy to hear that our staff at this location are providing you with exceptional customer service! Our goal is for every customer to walk through our doors with confidence and to feel that they are apart of our Firestone family.

If you would like me to submit your kind words to the management of this store, please email me at SocialCare@bfrc.com with your contact information and the address of the store you visited.

Thank you for being a loyal and valued Firestone customer and we look forward to seeing you again! ^Katrina

Review
#1134394 Review #1134394 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Wheel Alignment
Pros
  • Prompt
  • Friendly service done right the first time
Reason of review
Good customer service
Tags
  • Taylors Sc Firestone Store
5.0
Details

Update by user Jun 09, 2017

Manager listened to my complaint, frustration and acted upon it to make it right. True professional and this keeps me coming back as a loyal customer. Location on Justin Road Highland Village Texas - manager's name is Corey.

Original review posted by user Jun 09, 2017

Came in for a oil change and tire rotation,...
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Review
#1058771 Review #1058771 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
Pros
  • Manager is outstanding and provids great service
Reason of review
Good customer service
5.0
Details

Update by user Nov 27, 2016

The manager of the establishment called me and offered to get my vehicle serviced the next day. The guys at the Firestone Holzwarth, Spring TX got right on it and took care of my vehicle and did a great job.

I appreciate you taking care of your customer and as long as I...

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Resolved
Review
#961807 Review #961807 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Firestone Complete Auto Care - Manager Review from Murfreesboro, Tennessee

5.0
Details
Joel & Cheryl were extremely cheerful and friendly. Especially Cheryl, she had such a great attitude! I had a low tire on my rental car and was going to be late for work, I was in a total panic. She took me to work and had the car dropped off at my work. I was leaving that night to drive 700 mikes to a family funeral. I am grateful for such wonderful service in such a stressful time . They are definitely my go to for all things mechanical. I also would like to recognize the manager there. It is obvious that the staff takes his direction in making the customer feel taken care of.
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1 comment
Consumer A
#1104236

Hello,

Thank you for taking the time out of your day to share the great service experience you had with the manager, Joel and Cheryl when getting service at our Murfreesboro, TN location. We hope to provide you with the same great service on every visit in the future.

We value your feedback and business as a Firestone customer. We hope to see you again soon and we hope you have a great day!

Review
#781085 Review #781085 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
Reason of review
Good customer service

Firestone Complete Auto Care review: Review in Service Centers and Customer Services category from Tulsa, Oklahoma

5.0
Details
My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in Tulsa. Talked to Jeff and Justin, they were great. I honestly thought there going to gouge me, being a woman and in a predicament! But it was just the opposite! They were super nice, fixed my problem which was a bearing in rear end. In fact I got a discount!! Can't say enough about how well I was treated. Jeff and Justin are awesome employees! You have my business from now on!!!
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Review
#643185 Review #643185 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Customer Care
Reason of review
Good customer service

Firestone Complete Auto Care review in Houston, Texas: Kudos to management/crew

5.0
Details
FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE NONE TO OTHER ESTABLISHMENT, THERE ATTENION TO DETAIL ON ALL MAINTENANCE BARE NONE,THERE UPBEAT LOYALTY AND PRIDE CANNOT BE DUPLICATED, BECAUSE THE TIMES WERE LIVING IN TODAY YOU JUST DONT GET A GROUP OF PEOPLE AS THESE GIES AND I SEE WHY ITS THERE FIRST AND SECOND THATS IN CHARGE OF THAT STORE AT 5620 WEST LITTLE YORK RD STORE NUMBER(028215).I'VE VISITED MANY ESTABLISHMENT ITS HARD TO CREATE THIS TYPE OF BEHAVIOR THATS DUE MANY CUSTOMERS IN THIS WORLD TODAY THESE GIES HAVE THE ENTIRE PACKAGE,THEY SERVICE ALL OUR CARS SIMPLY BECAUSE I TRUST THEM THEY HAVE EARNED IT OVER THE YEARS IF I WERE COROPERATE I WOULD BASE ALL OF MY EMPLOYEE GUIDE LINE ON THE TYPE OF BEHAVIOR THAT SHOULD BE EXAMPLIFIED THROUGHT OUT THE COMPANY.PAY THEM THERE WORTH AND PLEASE KEEP THEM.
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Review
#615770 Review #615770 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Customer Care
Pros
  • Outstanding
Reason of review
Good customer service

Contact Firestone Complete Auto Care Customer Service

Website:
Mailing Address:
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
All Firestone Complete Auto Care Contacts

Firestone Complete Auto Care Products and Services Reviews

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