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Verified Reviewer
New Reviewer

Internet scheduling glich

Scheduled on line appointment got there they said I had no appointment had to wait two days for appointment got my ac fixed for 1650 dollars which I think they robbed me without a gun over priced for their service

User's recommendation: Don't use them they will rip you off.

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1 comment
#2184252

Hello Mike, We're truly sorry to hear that you encountered this issue with your recent appointment, and that you are not satisfied with the pricing for your A/C service. We certainly understand how frustrating this has been, and we'd like to look into this.

Please email us at socialcare@bfrc.com for additional support. We value your business, and want to ensure your satisfaction.

Thank you for choosing Firestone. ^Sarah

ID
#3588144 Review #3588144 is a subjective opinion of poster.
Location
Kansas City, Missouri
Pros
  • Good mechanics
Cons
  • Prices too high
Loss
$1600
Preferred solution
Let the company propose a solution

Manager at Ring Road very helpful working with insurance adjustor which was not that helpful

Long story short, Zack the manager at Firestone in Greenbriar location on Ring Road went to the extra mile in helping me with my insurance claim. My insurance was not going to cover my shifter at first, but thanks to Zack , it was covered and replaced by his shop location! Had a very freak incident with the shifter, but got car back, everything is good! Thank you Zack and his team!

User's recommendation: I highly recommend Firestone on Ring Road in Chesapeake, Va..! Great service and a trusting service.

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ID
#3353316 Review #3353316 is a subjective opinion of poster.
Location
Chesapeake, Virginia

I was just trying to get information about lifetime alignment that I purchased

I didnt talk to anyone. I wanted to find out about services I purchased. I also think that as a valued customer that has spent thousands of dollars I should be able to squeeze in a rotation and alignment

User's recommendation: Good products.

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ID
#3256126 Review #3256126 is a subjective opinion of poster.
Location
Middletown, New York

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Verified Reviewer
New Reviewer

Hiring process and no communication from corporate