Rating: 4 Stars Clear all filters (12 of 680 reviews match)
Filter by rating
filters
Product:
Show
Rating:
4.0
Details
Wanted the Destination at's...sold me the Destination AT2s...Had very bad vibrations. Returned to store, explained that I believe there was a bad tire somewhere. The only thing they said was "what do you want to do". They Said that probably not tires, they said I was...
View full review
Review
#1723522 Review #1723522 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Replacement
3.8
Details
Hello Firestone complaint rep, I am a long time member regular oil changes and bought my tires as well going to my local Firestone at 7240 N Mesa, El Paso, Texas 79912. So this morning Saturday September 28 2019 after setting up my oils change and tire rotations online...
View full review
1 comment
Consumer A
#1754720

Hello, Robert. We are truly sorry that you received incorrect information about your battery during your visit to Firestone.

I want to assure you that we take matters like this seriously, and we'd like the chance to try and make this right for you. Please send us an email at socialcare@bfrc.com with your contact information, the store's address, and a summary of the review you've provided.

Thank you, and we look forward to working with you. ^Katrina

Review
#1666414 Review #1666414 is a subjective opinion of poster.
Pros
  • Reasonably nice upfront personnel
Cons
  • How inaccurate the diagnosis was
Reason of review
Feeling like a was getting scammed
Preferred solution
Stop trying to rip the innocent off

Firestone Complete Auto Care review in Germantown, Maryland: Satisfaction

4.2
Details
Office Manager will and his staff did a wonderful job on my 2018 Chevy Impala customer service was excellent.
View full review
Review
#1584597 Review #1584597 is a subjective opinion of poster.
3.6
Details
abs light stayed on so I went to firestone for repair and was told cost would be327.99 but the charged me 455.15 stating that they did a computerized engine analysis without my ok
View full review
1 comment
Consumer A
#1692650

We understand how this would be frustrating. If you would like to discuss this with us, we can definitely provide assistance.

Please, send us an email to, socialcare@bfrc.com, with the details of this visit, your contact information, and the invoice number. We value your business and thank you for choosing Firestone.^Kristyn

Review
#1541555 Review #1541555 is a subjective opinion of poster.
Cons
  • Worst customer service ever
  • Estimate was less than bill
Reason of review
Pricing issue
Loss
$100
Preferred solution
Full refund
Tags
  • Did not honor quote
4.3
Details
I purchased a new set of tires from Firesone on Shadow Mountain 4640 W. Ann Road North Las Vegas Nv. After taking the truck home my ABS light came on. I took my truck back and had them run a diagnostic test. Found out I needed a new ABS module. Asked the service...
View full review
1 comment
Consumer A
#1345280

Hello, we understand your frustration with this experience and we'd like to look into this for you. Please feel welcome to email us at socialcare@bfrc.com with these details and your contact information. We appreciate your business and look forward to hearing from you.

Review
#1066194 Review #1066194 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Customer Care
Pros
  • Tires
Cons
  • Service advisor
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Firestone Complete Auto Care - Car Repair Review

4.2
Details
I was on a solo cross country road trip, April 23, 2017 from Arizona to North Dakota. I was having major oil leak issue on my 2015 Honda CRV. The staff and service people at Firestone in Fort Collins were very accommodating and helpful. They got me into the shop within 15 minutes of arriving and out the door within the hour, on a Sunday morning with no appointment. They diagnosed the problem that the oil filter had not been properly tightened at the last oil change. My engine was more than 2 quarts low after a full day of driving! The tech at Firestone replaced the leaking filter and checked everything out. Then, as I went to get settled up, the good people there did not charge me at all. The bill was ZERO! They were life savers for me during a stressful trip! Thank You, Fort Collins Firestone and your great, caring staff.
View full review
Review
#1039297 Review #1039297 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Repair
Reason of review
Good customer service

Firestone Complete Auto Care review: Charged for services not requested.

3.5
Details
Please review your file #2230936 that sent to you on 1/19/2017, which offered a complete detail of my request from Firestone Store No: 306091. Upon offering details of my complete, Firestone suggested that should I not hear from Firestone Store No: 306091 within 24 hours following my complaint, I should contact you so that you could escalate my complaint to a higher level other than the store manager. Today is 1/21/2017 and I have not heard from Firestone store No: 306091. Should this complaint not be settled to my satisfaction, I will seek an attorney for settlement within the legal system which would result in additional charges. Today it will be over 48 hours since this complaint was sent. I would like to hear from you on this matter.
View full review
1 comment
Consumer A
#1274765

Hello, your satisfaction is important to us and we take matters like this seriously. Please feel free to email us at socialcare@bfrc.com so we can follow-up on this for you.

Review
#994984 Review #994984 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Customer Care
Pros
  • Original request
Reason of review
Pricing issue
Loss
$5000
Preferred solution
Reversal of charges for services not requested, and any collection expenses

Firestone Complete Auto Care review in Rochester, New York: Outstanding Crew/service

4.4
Details
I needed an inspection on a Saturday without having an appointment, Brandon and Laura took my car in quickly to my surprise. I was advised by Brandon my tires were just above borderline and I should consider replacement. Upon getting home I noticed that Included in my receipt was an estimate for new tires. I thought about the approaching winter and the estimate price that was given seemed to be very fair.... I called the Firestone shop and asked Brandon if I could get the tires put on that day and he said "sure, bring her on back and we'll fix ya right up". Brought the car to the shop and they started on it immediately, they took $20.00 off the bill for getting a Firestone credit card as well. The actual mechanic doing the inspection/tires seemed very pleasant. Received the car back quickly, without ANY issues, great people and all for a decent price. I'll be going back to this Firestone location in the future and saying bye to Goodyear.
View full review
Review
#933797 Review #933797 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Replacement
Pros
  • Fast service fair price and pleasant staff
Reason of review
Reliable warranty
4.0
Details
Took my car to Firestone in Douglasville Nov. 2015. Worked with a young lady who was not honest or truthful. When talking to management regarding this young lady's work and dishonesty I was treated coldly. However they did try to make some amends. I use to trust them,...
View full review
1 comment
Consumer A
#1143944

Hello, we appreciate you taking the time to express your concerns with the service that you received. We take these matters very seriously.

If you'd like to discuss this further, please email us at socialcare@bfrc.com.

Be sure to include the store location, details of the most recent visit, any related invoice numbers and the best contact number that management can reach you at. We appreciate your business and value your feedback.

Review
#828683 Review #828683 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Firestone Complete Auto Care Customer Service

Website:
Mailing Address:
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
All Firestone Complete Auto Care Contacts

Firestone Complete Auto Care Products and Services Reviews

Compare Firestone Complete Auto Care to

Firestone Complete Auto Care
Firestone Complete Auto Care
1607 reviews
1.7
VS
Pep Boys
Pep Boys
1607 reviews
1.8
Compare Firestone Complete Auto Care vs Pep Boys
3.6
Details
I submitted this already, but was ignored. On Jan. 28, 20016, I took my truck in for an alignment and two new tires. I got a long list of needed services, all of which were bogus (except windshield wipers). The worst was that I needed a new battery. I got one at Sam's...
View full review
1 comment
Consumer A
#1135662

Hello,

Thank you for bringing this to our attention. We understand your concerns with recommendations and pricing.

We would like to look into this further for you if you could email us at SocialCare@bfrc.com with further details, invoice number (if available), the store's 6 digit number or physical address, and the best number you can be reached at it would be greatly appreciated.

We value your feedback and business as a Firestone customer. We hope to hear back from you soon.

Review
#818457 Review #818457 is a subjective opinion of poster.
Product
Firestone Complete Auto Care Warranty
Pros
  • New tires
Cons
  • False recommendations
Reason of review
Not as described/ advertised
Loss
$118
Preferred solution
Full refund