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Firestone Complete Auto Care review in Memphis, Tennessee: Avoid period

1.0
Details
Ordered tires online with advance payment and appointment all through the firestone website. Show at the shop/store hr early and they have my appointment but no tires. I contact every customer support number listed online and they have no way to lookup my order by order nbr. Why issue an order nbr if it ia meaningless to the company? They assured me that my credit card will be credited in about 7 days. Thats great it does not get me to work or buy new tires while i wait. Also took off work to meet my scheduled appointment firestone who also cant lookup the order.
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Review
#1725586 Review #1725586 is a subjective opinion of poster.

Firestone Complete Auto Care review: Don't have your car repairs done here

1.2
Details
Took my daughter's car in to a Firestone repair facility in Kent Ohio, they wanted to replace parts not needed for a price of 535.00 for rear brakes... needless to say I was not happy...had the towed by AAA to my home 2 hrs away... I repaired the car with all new parts for a total of 128.00 where are they charging me another 400.00 labor...it took me from start to finish 1 and 1/2 hrs. .I will never go to Firestone again or recommend them ... ripping people off is just wrong
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1 comment
Consumer A
#1784388

Hello, we know that this must have been frustrating and we would like to have your pricing and repair recommendations addressed regarding the visit to our store to have your daughter's vehicle serviced. Please email us at SocialCare@bfrc.com with further details and your contact information so that we can get our team involved. ^Bryan

Review
#1718374 Review #1718374 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Repair
Pros
  • Appointment scheduling
Cons
  • Hated the experience
Preferred solution
There is no solution but , how you conduct business
Tags
  • FIRESTONE CROOKS
1.0
Details
Firestone Complete Auto Care review - From personal experience I would not be inclined to recommend taking your vehicle to Firestone. Unsatisfactory work that could have been fatal. Pursuing a civil suit
Took my vehicle in for a tire rotation, as soon as I left the shop , less than a mile away began to hear noise under the left front tire area. As I drive the vehicle through out the day (10 miles), noise began to get louder. Called the shop took the car back the next...
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1 comment
Consumer A
#1782616

Thank you for reaching out to Firestone. We would like to know more about your experience at our Cary location.

Please email us at socialcare@bfrc.com with your contact information, invoice number, and a link to this review.

We will have your concerns addressed by our management team. ^Miguel

Review
#1716790 Review #1716790 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Rotation

Firestone Complete Auto Care review: Complaint about Keith working at Stamford fire stone

1.0
Details
I went to firestone Stamford for break light fixture the car had no other issues. They called me and said I need a new front brakes for $1000 fix. I have declined it. When I went back to pick up the car the car was making a lot of sound which was never existing. When I complaint about it they responded very rudely about it. Keith the service person said am not going to fix this for you, what you are going do about it. This is very frustrating. I have been doing lot of services from firestone but this was very horrible service. What I am supposed to do now.
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2 comments
Anonymous
#1782169

File a consumer complaint with the FTC (Federal Trade Commission).

Consumer A
#1781272

Hello, we can only imagine your frustration, and we're sorry to hear that this was your experience. We'd like to get the management team involved to address this.

Please email us at socialcare@bfrc.com with the complete details of your visit, the store, any related invoice numbers, and the best contact number that you can be reached at.

We value your business with Firestone, and we look forward to receiving your email. ^Jennifer

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Review
#1714655 Review #1714655 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Repair

Firestone Complete Auto Care review: Be prepared to be treated rudely by staff

1.0
Details
Went to front desk gave phone number told had 2 accounts tried to explain only one accunt mine with several cars want number removed from other account since it was not mine. Person at desk said he was stressed out walked away. Talked to assistant manager and this did not seem to elicit any concern or counseling.
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2 comments
Consumer A
#1778773

Thank you for reaching out to Firestone. We are sorry to hear about the experience you had.

Please email us at socialcare@bfrc.com with your contact information, the store's information and a link to this review.

We will have your concerns addressed by our management team. ^Miguel

Anonymous
#1778985
@Consumer A

I only posted this to bring yo your attention you are welcome to store on hwy 242 use my name. Only ask that staff be aware of customer desire to be treated fairly

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Review
#1709890 Review #1709890 is a subjective opinion of poster.
Cons
  • Counter person with an attitude
Reason of review
Poor customer service
Preferred solution
Better employee training and service

Firestone Complete Auto Care review in Wilkes-Barre Township, Pennsylvania: Go somewhere else

1.0
Details
had an appointment for noon on 11/11/2019 for an oil change and tire rotation . drove 10 miles to get there on time. asked how long about 45min.the manager said they are busy and it would be 3hrs before they could do it i said have an appointment at noon i also said no-one called to even let me know about the 3hr delay. if they cant even schedule an oil change and inconvenience a customer like they did.i recommend take your business somewhere else.
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1 comment
Consumer A
#1776044

Hello, we know that your time is important and we would like to investigate the long wait you experienced during your appointment for you oil change and tire rotation. Please email us at SocialCare@Bfrc.com with further details, your contact information and invoice number (if available).

We look forward to your email soon and value you as a Firestone customer. ^Bryan

Review
#1705505 Review #1705505 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
This place is horrible! I took my car there to get my gear shifter fixed on a thursday. They told me what part I needed and said it would be fixed the next day. They told me on Friday that they ordered the wrong part and it would be fixed Saturday. I called for an...
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1 comment
Consumer A
#1772719

Hello, we can understand your concerns regarding your visit to have your gear shifter repaired and we are more than happy to have this matter addressed. In order to do so, can you please email us at SocialCare@bfrc.com with further details, your contact information, invoice number (if available) and the store's location you visited?

We look forward to hearing from you very soon and value you as a Firestone customer. ^Bryan

Review
#1699941 Review #1699941 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Part Replacement
Reason of review
Bad quality
Loss
$150
Preferred solution
they left my cat on and drained my battery

Firestone Complete Auto Care review in Hill, Arkansas: Terrible

1.0
Details
I have sent my car there for a oil leak 5 times and it still leaks. The mechanic said he doesnt know why its leaking. Their mechanics are worthless and the manager is no help. When i dont pay my bill i have plenty of recipts showing they cant or wont fix my issue.
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1 comment
Consumer A
#1772655

Hello, we can only imagine how frustrating this entire experience must have been and we want to ensure your concerns regarding your oil leak are addressed. Please email us at SocialCare@bfrc.com with further details, your contact information and invoice number(s).

We look forward to your email very soon. ^Bryan

Review
#1699467 Review #1699467 is a subjective opinion of poster.
Cons
  • Everything else
Reason of review
Bad quality
Loss
$1
Preferred solution
Full refund

Firestone Complete Auto Care review in Dallas, Texas: Horrible

1.0
Details
Got oil change now car shakes very badly. Steering wheel pulling to right. Car was great until I got oil change.
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1 comment
Consumer A
#1768939

Hello, we are sorry to hear that you are experiencing shaking with your vehicle after having your oil changed. It sounds like our Triple Promise was not honored and we'd like the chance to help!

Please send us an email at socialcare@bfrc.com with your contact details, the store's address, and a summary of your review.

Thanks! ^Katrina

Review
#1690543 Review #1690543 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change

Contact Firestone Complete Auto Care Customer Service

Website:
Mailing Address:
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
All Firestone Complete Auto Care Contacts

Firestone Complete Auto Care Products and Services Reviews

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1.0
Details
Took car in for oil change now car shakes and steering wheel is pulling to right.
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1 comment
Consumer A
#1767394

Thank you for reaching out to Firestone. We would like to know more about your experience.

Please email us at socialcare@bfrc.com with your contact information, invoice number, the store's information, and a link to this review.

We will have your concerns addressed by our management team. ^Miguel

Review
#1689173 Review #1689173 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
Reason of review
Damaged or defective
Loss
$89
Preferred solution
Full refund
Tags
  • Ripoff