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Don’t go if you have a minor emergency | Firestone Complete Auto Care review from Abilene, Texas

1.3
Details
went to get my wind shield wipers changed because I couldnt see while a storm was happening. I arrived at my closest Firestone and was told all three wipers were available. Turns out they had to order them from a nearby auto zone. Literally a block away. took them over an hour to reach out to the store and get my wipers done. very disappointed in the customer service because the situation was treating like a joke and the front store employees were too busy playing on their phones.
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Consumer A
#1809129

Hello, we're sorry to learn that you had a poor experience when you visited our store for your wind shield wipers, and we'd like to ensure that any concerns you have are addressed by the appropriate team. Would you please, email us at socialcare@bfrc.com with the details of your visit, the store, and your contact information?

We value you as a Firestone customer, and we hope to receive your email soon. ^Jennifer

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Review
#1763779 Review #1763779 is a subjective opinion of poster.
Product
Bosch Auto Parts Wiper Blade
Pros
  • Very unsatisfactory
Cons
  • Counter person with an attitude
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • excessive wait

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don’t go there for any repairs!!!! | Firestone Complete Auto Care review from Bradenton, Florida

1.2
Details
Went to store wanting to get headlight bulbs. They quoted a price of 90.00 because it supposedly take 2 hours to take headlight out. What a farce I ended up doing it myself the headlight came out in 5 min. I paid 11.00for blub. Oh I understand they need to be paid a fair price for the labor but that is highway robbery. What crooks. So disappointed.
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Consumer A
#1808638

Thank you for contacting Firestone, Cheryl. We would like to know more about your pricing concerns.

Please email us at socailcare@bfrc.com with your contact information, invoice number and a link to this review.

We will have your concerns addressed by our management team. ^Miguel

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0 0
Review
#1762774 Review #1762774 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Part Replacement
Cons
  • Dishonest practices
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Follow up | Firestone Complete Auto Care review from Saint Matthews, North Carolina

1.0
Details
This is my second call that somebody suppose to follow up within 24-48 hours.
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1 comment
Consumer A
#1799596

Thank you for reaching out to Firestone. We would like to know more about your concerns.

Please email us at socalcare@bfrc.com with your file number or the phone number attached to your file.

We will look into this matter further. ^Miguel

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0 0
Review
#1748934 Review #1748934 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$691
Preferred solution
Full refund

1.0
Details
To whom it may concern We took our truck in to have oil and spark plugs changed, my husband has had 5 surgeries so i did not want him to do it in our rock driveway they told us it would be 360$ we knew it was an ungodly price but we said we would pay it so my husband...
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Consumer A
#1787610

Hello Shannon, thank you for making us aware of your concerns. We're sorry to hear that this happened when you came in for your oil change and spark plug services, and we'd like to get the upper management team involved to address this.

Please email us at socialcare@bfrc.com with the full details, store, and your contact information.

We value your business with Firestone, and we look forward to receiving your email. ^Jennifer

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0 0
Review
#1727454 Review #1727454 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

1.0
Details

Update by user Jan 06

tires arrived 4 days late and store contacted me.

Update by user Jan 06

Issue was resolved at the store level after tires arrived 4 days later. I would suggest consumers always go through the store since ordering online has zero support. All customer support phone numbers are a dead end.

Original review posted by user Dec 07, 2019

...
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1 comment
Consumer A
#1786863

Thank you for contacting Firestone, Phillipe. We do apologize for the inconvenience you had experienced at our Memphis location.

We do not have access to the tracking systems that the store has. We only have access to their appointment program. So that we may have your concerns addressed by our management team, please email us at socialcare@bfrc.com with your contact information and order number.

We look forward to assisting you further. ^Miguel

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Resolved
Review
#1725586 Review #1725586 is a subjective opinion of poster.

Don't have your car repairs done here | Firestone Complete Auto Care review

1.2
Details
Took my daughter's car in to a Firestone repair facility in Kent Ohio, they wanted to replace parts not needed for a price of 535.00 for rear brakes... needless to say I was not happy...had the towed by AAA to my home 2 hrs away... I repaired the car with all new parts for a total of 128.00 where are they charging me another 400.00 labor...it took me from start to finish 1 and 1/2 hrs. .I will never go to Firestone again or recommend them ... ripping people off is just wrong
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Consumer A
#1784388

Hello, we know that this must have been frustrating and we would like to have your pricing and repair recommendations addressed regarding the visit to our store to have your daughter's vehicle serviced. Please email us at SocialCare@bfrc.com with further details and your contact information so that we can get our team involved. ^Bryan

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Review
#1718374 Review #1718374 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Repair
Pros
  • Appointment scheduling
Cons
  • Hated the experience
Preferred solution
There is no solution but , how you conduct business
Tags
  • FIRESTONE CROOKS

1.0
Details

Update by user Jan 09

Had to have Firestone "repairs" repaired by another car service company. Firestone stated the problems I was having were NOT their liability. After opening up the manifold, the "new" Firestone intake manifold part was leaking and the engine block which the manifold...

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3 comments
Consumer A
#1782655

Thank you for reaching out to Firestone. We would like to know more about your experience.

Please email us at socialcare@bfrc.com with your contact information, invoice number and further details of your concerns.

We look forward to hearing from you. ^Miguel

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#1717560 Review #1717560 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Repair
Cons
  • Lying when they are responsible
  • Very poor service on my car
  • Visual inspection of parts not able to be viewed by the eye
Reason of review
Bad quality
Loss
$2000
Preferred solution
Full refund and compensation for loss of use of vehicle for over 3 weeks.

1.0
Details
From personal experience I would not be inclined to recommend taking your vehicle to Firestone. Unsatisfactory work that could have been fatal. Pursuing a civil suit - Firestone Complete Auto Care review
Took my vehicle in for a tire rotation, as soon as I left the shop , less than a mile away began to hear noise under the left front tire area. As I drive the vehicle through out the day (10 miles), noise began to get louder. Called the shop took the car back the next...
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1 comment
Consumer A
#1782616

Thank you for reaching out to Firestone. We would like to know more about your experience at our Cary location.

Please email us at socialcare@bfrc.com with your contact information, invoice number, and a link to this review.

We will have your concerns addressed by our management team. ^Miguel

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0 0
Review
#1716790 Review #1716790 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Rotation

Complaint about Keith working at Stamford fire stone | Firestone Complete Auto Care review

1.0
Details
I went to firestone Stamford for break light fixture the car had no other issues. They called me and said I need a new front brakes for $1000 fix. I have declined it. When I went back to pick up the car the car was making a lot of sound which was never existing. When I complaint about it they responded very rudely about it. Keith the service person said am not going to fix this for you, what you are going do about it. This is very frustrating. I have been doing lot of services from firestone but this was very horrible service. What I am supposed to do now.
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2 0
2 comments
Anonymous
#1782169

File a consumer complaint with the FTC (Federal Trade Commission).

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0 0
Consumer A
#1781272

Hello, we can only imagine your frustration, and we're sorry to hear that this was your experience. We'd like to get the management team involved to address this.

Please email us at socialcare@bfrc.com with the complete details of your visit, the store, any related invoice numbers, and the best contact number that you can be reached at.

We value your business with Firestone, and we look forward to receiving your email. ^Jennifer

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Review
#1714655 Review #1714655 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Repair

Contact Firestone Complete Auto Care Customer Service

Website:
Mailing Address:
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
All Firestone Complete Auto Care Contacts

Firestone Complete Auto Care Products and Services Reviews

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Be prepared to be treated rudely by staff | Firestone Complete Auto Care review

1.0
Details
Went to front desk gave phone number told had 2 accounts tried to explain only one accunt mine with several cars want number removed from other account since it was not mine. Person at desk said he was stressed out walked away. Talked to assistant manager and this did not seem to elicit any concern or counseling.
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1 0
2 comments
Consumer A
#1778773

Thank you for reaching out to Firestone. We are sorry to hear about the experience you had.

Please email us at socialcare@bfrc.com with your contact information, the store's information and a link to this review.

We will have your concerns addressed by our management team. ^Miguel

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Anonymous
#1778985
@Consumer A

I only posted this to bring yo your attention you are welcome to store on hwy 242 use my name. Only ask that staff be aware of customer desire to be treated fairly

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Review
#1709890 Review #1709890 is a subjective opinion of poster.
Cons
  • Counter person with an attitude
Reason of review
Poor customer service
Preferred solution
Better employee training and service