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Resolved
2.8
Details

Update by user Sep 21

I suppose the supervisor...always a nice attitude...got me taken care of sooner than originally stated. Should be out by 12. Would still like to see a faster in and out time with a prescheduled appointment.

Original review posted by user Sep 21

Made several appointments to have my trucks wheels aligned....
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Review
#1660093 Review #1660093 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Customer Care
Pros
  • Staff was friendly
Cons
  • Long wait
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • dont go
Resolved
2.5
Details

Update by user Nov 04, 2018

All is well. The bank, Credit First refused to even let me dispute this charge.

They said it should probably have been for more and told me I should just be glad that that was all they charged ! I contacted the firestone where the erroneous charge was made and was told...

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1 comment
BSRO Social
#1575272

We would like to offer our assistance with this credit card issue. If you would like to discuss this with us, please, feel free to email us at, socialcare@bfrc.com, with complete details, your contact information, and the invoice number (if possible). Thank you for choosing Firestone, we value your business.^Kristyn

Review
#1373908 Review #1373908 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
Cons
  • Charged credit card without authorization
  • Charged old credit card without authorization
Reason of review
Problems with payment
Loss
$24
Preferred solution
Full refund
Tags
  • Unethical Charge
Resolved
1.0
Details
They other day we took her car in for an alignment. While we were waiting on them to complete they informed us that she was missing her brake line mounting clips on the each side. We asked if they could put those on for us and they said they did not have the time and...
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1 comment
BSRO Social
#1365346

Thank you for sharing this feedback, your satisfaction is important to us. We would like to address these concerns.

Please feel welcome to email us at socialcare@bfrc.com for further assistance. Be sure to include in your email; your first and last name, address, and best contact number, any invoices related to services, and the store location you visited.

We hope to hear from you soon. Thank you and have a wonderful day.

Review
#1093013 Review #1093013 is a subjective opinion of poster.
Cons
  • Worst customer service ever
Reason of review
Poor customer service
Resolved
5.0
Details

Update by user Nov 27, 2016

The manager of the establishment called me and offered to get my vehicle serviced the next day. The guys at the Firestone Holzwarth, Spring TX got right on it and took care of my vehicle and did a great job.

I appreciate you taking care of your customer and as long as I...

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Review
#961807 Review #961807 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Resolved
2.0
Details
Firestone Complete Auto Care - Ac diagnostic.. and repair.. Ac was no better after they said it was fixed

Update by user Jun 13, 2016

...The Manager Darnell has very strong people skills in communication, previously being a GM in the restaurant Industry for 20 years I appreciate that... The misunderstanding was due to miscommunication... Went back to Firestone this morning and very pleased with the...

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2 comments
BSRO Social
#1172097

Hello, we'd like to ensure that this is addressed for you. Please email us at socialcare@bfrc.com so that we can further assist. We value your business and hope to hear from you soon.

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Review
#864086 Review #864086 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Repair
Cons
  • Dishonety
  • Said the ac issue was fixed and it was not
Reason of review
Bad quality
Tags
  • Firestone Review
Resolved
3.3
Details

Update by user Mar 21, 2016

Called customer support, received a call the next day from firestone and the issue was resolved free of charge

Original review posted by user Mar 17, 2016

I went in for an oil change. I had just purchased a 2000 Mercury Sable LS Premium that had been fairly well taken care of, and I didn't know when the last...
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1 comment
BSRO Social
#1129511

Hello,

Thank you for bringing this to our attention. We understand your concerns with the issues you experienced after service to your vehicle.

We would like to help and look into this further. If you could please email us at SocialCare@bfrc.com with details, your invoice number, the store's 6 digit number or physical address, and the best number you can be reached at it would be greatly appreciated.

We value your feedback and business as a Firestone customer. We hope yo hear back from you soon.

Review
#811734 Review #811734 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
Pros
  • People were nice
Cons
  • Car didnt work well after i left
Reason of review
Damaged or defective
Preferred solution
The company to recheck and solve the issues in the engine which they said looked "so clean"
Resolved
1.8
Details
Repair performed: removed and replaced blower motor resistor. Rating: Poor, Questionable Price Gouging Charged $140.99 for the replacement part, 7031127 TRANSISTOR BMR 1 PC TECCH. Looked online for the cost of a blower motor resistor which was $34.59, the Honda...
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Review
#562775 Review #562775 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Part Replacement
Cons
  • Excessive charge for part
Reason of review
price gouging
Loss
$141

Contact Firestone Complete Auto Care Customer Service

Mailing Address:
CFNA, BK-11/Customer Service
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
All Firestone Complete Auto Care Contacts

Firestone Complete Auto Care Products and Services Reviews

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