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Firestone Complete Auto Care - Oil Change Equals Blown Engine!
Firestone Complete Auto Care - Oil Change Equals Blown Engine!
Firestone Complete Auto Care - Oil Change Equals Blown Engine!

Update by user Mar 11

Customer Service responded providing an email that doesn't work to submit my information to for further help!! Proof attached.

Original review posted by user Mar 11

I highly recommend having your oil changed at Firestone if you'd like them to forget to put the oil plug back in, resulting in a burnt out...
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11 comments
Anonymous
#1745290

The total in damages and labor after my engine burnt out was over $11k directly through thr Nissan dealership. After putting up a fight and threatening a lawsuit, Firestone took care of the bill.

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Review
#1490086 Review #1490086 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
1.1
Details
Firestone Complete Auto Care - I have been punished with negligence and lack of respect for been a trusting and good customer to that facility.
Firestone Complete Auto Care - I have been punished with negligence and lack of respect for been a trusting and good customer to that facility.
Firestone Complete Auto Care - I have been punished with negligence and lack of respect for been a trusting and good customer to that facility.
Firestone Complete Auto Care - I have been punished with negligence and lack of respect for been a trusting and good customer to that facility.
I would like to bring your attention to an unsatisfactory experience I had at your Firestone Complete Auto Care located at 1W Hallandale Beach Blvd., Hallandale Beach FL 33009 auto repair shop on Friday, November 23. I have been a loyal customer, I brought my Fleet...
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1 comment
BSRO Social
#1610924

Enrique, thank you for bringing your service concerns to our attention. We take matters like this seriously and we apologize for any frustration caused by this experience.

Please email us at socialcare@bfrc.com with these details and your contact information for further assistance.

We appreciate your business and thank you for choosing Firestone. ^Jennifer

Review
#1419321 Review #1419321 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
Pros
  • New tires
  • Good tires
Cons
  • Bad customer service
  • Hated the experience
  • Lying when they are responsible
Reason of review
Bad quality
Loss
$375
Preferred solution
Let the company propose a solution
Resolved
2.8
Details

Update by user Sep 21

I suppose the supervisor...always a nice attitude...got me taken care of sooner than originally stated. Should be out by 12. Would still like to see a faster in and out time with a prescheduled appointment.

Original review posted by user Sep 21

Made several appointments to have my trucks wheels aligned....
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Review
#1660093 Review #1660093 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Customer Care
Pros
  • Staff was friendly
Cons
  • Long wait
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • dont go
1.0
Details
Firestone Complete Auto Care - Being taken advantage of
We were 149 miles away from home when our coolant light came on, on our Volkswagen. We attempted to pour coolant into the coolant reservoir and immediately realized we had a coolant leak. It was a Sunday and Firestone was the only other place opened other than Sears....
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2 comments
Anonymous
#1708772

That post reads longer than the U.S. Tax Code.

Moses nailed it in ten sentences. I can't possibly read that novel length sob story ; sorry.

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Review
#1570238 Review #1570238 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Repair
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Worst Service Firestone
1.0
Details
This place is horrible! I took my car there to get my gear shifter fixed on a thursday. They told me what part I needed and said it would be fixed the next day. They told me on Friday that they ordered the wrong part and it would be fixed Saturday. I called for an...
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1 comment
BSRO Social
#1772719

Hello, we can understand your concerns regarding your visit to have your gear shifter repaired and we are more than happy to have this matter addressed. In order to do so, can you please email us at SocialCare@bfrc.com with further details, your contact information, invoice number (if available) and the store's location you visited?

We look forward to hearing from you very soon and value you as a Firestone customer. ^Bryan

Review
#1699941 Review #1699941 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Part Replacement
Reason of review
Bad quality
Loss
$150
Preferred solution
they left my cat on and drained my battery
3.8
Details
Hello Firestone complaint rep, I am a long time member regular oil changes and bought my tires as well going to my local Firestone at 7240 N Mesa, El Paso, Texas 79912. So this morning Saturday September 28 2019 after setting up my oils change and tire rotations online...
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1 comment
BSRO Social
#1754720

Hello, Robert. We are truly sorry that you received incorrect information about your battery during your visit to Firestone.

I want to assure you that we take matters like this seriously, and we'd like the chance to try and make this right for you. Please send us an email at socialcare@bfrc.com with your contact information, the store's address, and a summary of the review you've provided.

Thank you, and we look forward to working with you. ^Katrina

Review
#1666414 Review #1666414 is a subjective opinion of poster.
Pros
  • Reasonably nice upfront personnel
Cons
  • How inaccurate the diagnosis was
Reason of review
Feeling like a was getting scammed
Preferred solution
Stop trying to rip the innocent off
1.0
Details
Firestone Customer ServiceAugust 24, 2019 35 Marriott Drive P.O. Box 140990 Nashville, TN 37214-0990 This notification is in regard to engine damage that occurred to my 2006 F150 with 5.4l engine, auto trans., 2WD, and about 160,000 miles following an oil change at the...
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2 comments
BSRO Social
#1738181

Hello Gerald, we can understand your frustration with the last oil change you received at your local Firestone Complete Auto Care center. We'd like to help get a vehicle damage claim filed on your behalf.

Will you please send us an email at socialcare@bfrc.com with your contact information, the store's address, and a summary of your review?

Thank you for giving us the opportunity to make this right, and we look forward to receiving your email. ^Katrina

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Review
#1634074 Review #1634074 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
Cons
  • Solution to problem they created
Reason of review
Damaged or defective
Loss
$3500
Preferred solution
Restore my engine oil consumption to the previous state.
Tags
  • Faulty Repair Firestone

Firestone Complete Auto Care in Hill, Arkansas - Terrible

1.0
Details
I have sent my car there for a oil leak 5 times and it still leaks. The mechanic said he doesnt know why its leaking. Their mechanics are worthless and the manager is no help. When i dont pay my bill i have plenty of recipts showing they cant or wont fix my issue.
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1 comment
BSRO Social
#1772655

Hello, we can only imagine how frustrating this entire experience must have been and we want to ensure your concerns regarding your oil leak are addressed. Please email us at SocialCare@bfrc.com with further details, your contact information and invoice number(s).

We look forward to your email very soon. ^Bryan

Review
#1699467 Review #1699467 is a subjective opinion of poster.
Cons
  • Everything else
Reason of review
Bad quality
Loss
$1
Preferred solution
Full refund

Firestone Complete Auto Care in Longmont, Colorado - Damaged truck and work that was not done.

2.9
Details
they changing oil in front deferential (4X4) and not dome to do tech. damaged blot and work was done. Then I had taken my truck for balancing and alinement. left truck for 3 hours and was told it was done and went on trip and bounced all over the place there and back... went to talk to Fred(magr) and asked about damage and tells me it was like that before I got there. But Sapp (dealer) did some work on it a mouth before and there was no damage.. Fred let me down. I have been with your co. for over 10 years.. Now I'm thinking leaving your Co. unless you can inform me as a customer for over 10 years why should I stay? (I like your new guy at this place.)
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1 comment
BSRO Social
#1762630

Hello. We are saddened to hear about your frustration with the service that you received with your oil change and alignment.

We value you as a loyal customer and would like to investigate your concerns further. Please send us an email at socialcare@bfrc.com with further details regarding your concerns, your contact information, and the invoice number from this visit so we can address your concerns further.

Thank you. ^Steven

Review
#1680652 Review #1680652 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Wheel Alignment
Cons
  • Bad customer service
  • Front desk staff confused explains things confusing
Reason of review
Damaged or defective
Loss
$850
Preferred solution
Let the company propose a solution
Tags
  • All Money And Not Fixed

Contact Firestone Complete Auto Care Customer Service

Mailing Address:
CFNA, BK-11/Customer Service
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
All Firestone Complete Auto Care Contacts

Firestone Complete Auto Care Products and Services Reviews

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1.0
Details
Took car in for oil change now car shakes and steering wheel is pulling to right.
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1 comment
BSRO Social
#1767394

Thank you for reaching out to Firestone. We would like to know more about your experience.

Please email us at socialcare@bfrc.com with your contact information, invoice number, the store's information, and a link to this review.

We will have your concerns addressed by our management team. ^Miguel

Review
#1689173 Review #1689173 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
Reason of review
Damaged or defective
Loss
$89
Preferred solution
Full refund
Tags
  • Ripoff