filters
State:
Show
City:
Show
Product:
Show
I dropped my car at FireStone store at Firestone Complete Auto Care, 11663 Fishers Corner Blvd, Fishers, IN 46038 at 2:30 on 11/2. The service order is repair the tire and perform wheel alignment. I went back to the store 3 hours later and the car was in the shop but...
Read more
BSRO Social
BSRO Social

We apologize for the long wait time and this tire issue. We would like to have the opportunity to look into this on your behalf. Please, send us an email to, socialcare@bfrc.c...

1.0
I didn't like
  • Dishonesty
#1394238
Reply to reviews
Took my car to a repair service in San Antonio because the car was overheating, and they replaced the water pump, added coolant, put a timing belt and a new battery. Said the car needed all of this. When they gave me the car back I was told that it was, “Ready to go!”...
Read more
BSRO Social
BSRO Social

We understand your frustration concerning this overheating issue. If you would like to discuss this with us, please, feel free to email us at, socialcare@bfrc.com, with comple...

1.9
#1383993
Reply to reviews
I took my car there on September 29th to have front brakes and rotors checked and they told me they needed to be changed. So I got the car back and it is making the same noise. 3 days later I took it back they told me the back brakes was causing the noise so I had...
Read more
BSRO Social
BSRO Social

We understand your frustration regarding this brake service. If you would like to discuss this with us, we would be happy to offer our assistance. Please, email us at, socialc...

1.0
#1378490
Reply to reviews
I took my son's 2008 Mazda CX7 in for an oil change and to have the front end checked out. My son was planning on taking the car to college next weekend so I wanted to be sure it was ready to go. Firestone suggested I rotate the tires, which I did. I hadn't driven the...
Read more
BSRO Social
BSRO Social

Hello, We definitely understand your concern regarding this tire issue. We would like to have the opportunity to look into the situation regarding this service. Please, email ...

#1376122
Reply to reviews
My car was in there for an estimate. The estimate was too high to make fixing the car worthwhile. I have bought another car. I was told that there was no charge. Some time later, I just happened to open what appeared to be an ad for Firestone, only to find that it was...
Read more
BSRO Social
BSRO Social

We would like to offer our assistance with this credit card issue. If you would like to discuss this with us, please, feel free to email us at, socialcare@bfrc.com, with compl...

2.5
I didn't like
  • Charged old credit card without authorization
  • Charged credit card without authorization
#1373908
Reply to reviews
I bought a new battery in 2016 at a Firestone dealer. They told me it was warranteed for 5 years AND WOULD BE REPLACED FOR FREE IF ANYTHING WENT WRONG. The battery went out on me a little over 2 years later and i was told it would cost $90 to replace on a pro-rated...
Read more
BSRO Social
BSRO Social

We are truly sorry to hear of this warranty issue and the poor customer service you have received. Please, feel free to email us at, socialcare@bfrc.com, with complete details...

#1370535
Reply to reviews
They told me that I had to wait 3 hours or make appointed the next day what's the warranty for
Read more
BSRO Social
BSRO Social

We definitely understand how frustrating a long wait time can be. If you would like to discuss this with us, we would be happy to help. Please, email us at, socialcare@bfrc.co...

1.0
#1369651
Reply to reviews
Saturday I took my car into Firestone in Northglenn,Co for a tire repair. I've always used Firestone so I figured while I was there I would just have the oil changed. I had my regular sized spare on the car and tire that needed repaired in trunk. I ask after tire was...
Read more
BSRO Social
BSRO Social

Hello, Thank you for taking the time to post a review for our Northglenn store. We are truly sorry to hear of the lack of communication and would like to offer our assistance....

1.0
#1364703
Reply to reviews
Stay away. Bought road hazard insurance on a $300 tire, had a flat and was told it would be 4 hours before they could look at it. So I am stuck spending money elswhere to repair a tire I have a warranty on or wait half a day. I wish I had never purchased that tire from...
Read more
BSRO Social
BSRO Social

Hello, we are truly sorry to hear about the inconvenience you experienced during your visit to Firestone to have your flat repaired. We understand that this is an aggravating ...

1.0
#1363017
Reply to reviews

Contact Firestone Complete Auto Care

Mailing Address:
CFNA, BK-11/Customer Service
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
More

Firestone Complete Auto Care Products and Services

I brought my vehicle in and ask them to fix whatever the noise was they charged me $1,400 put tires on my car and told me that my vehicle was unsafe to drive I left their shop with no oil I asked them to do a full inspection on the vehicle ask them what charge $1,400...
Read more
BSRO Social
BSRO Social

Hello! We are very sorry to hear about the negative experience you have had at your local Firestone Complete Auto Care Center. We can only imagine your frustration at not havi...

#1362092
Reply to reviews