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I went into firestone to check of I needed to get my breaks replaced and they did a full inspection of the car. I made an appointment at for 11 am and I dropped my car off. After waiting for hours I had to call them at 4pm to see if they were done checking if I needed...
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1.3
#1192654
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Firestone Complete Auto Care - Bad workmanship.

I had a new battery put in the car at Firestone and they never cleaned off the cables and just put them on the new battery corrosion and all.
1.3
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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#1189848
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I'm being generous with the one-star. Had a new battery placed in my car and they never clean the battery cables. They actually put the battery cables on a new battery full of corrosion.
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BSRO Social

We appreciate you for taking the time to post your feedback. We are sorry to hear about the issue regarding your battery replacement. If you would like to discuss this issue w...

1.3
#1189647
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I took my car to Easton Firestone car care. I usually go there for inspections and buy tires. They are very overpriced and I know that. They get the job done when I need it and I just have to swallow high price. I am a licensed PA inspection mechanic and I don't work...
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BSRO Social

We are sorry to hear about the poor customer service you received. We would like to hear more about your service regarding your TPMS sensor. Please, feel free to email us at, ...

1.5
I didn't like
  • Misleading staff
  • Very poor service on my car
  • Service and knowledge of employees
#1187817
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In Nov. 2017, I took my car to Firestone in Rogers Ar. something minor. While they had my car, a front desk employee came to me and said they had found out that the steering components are wearing out. They gave me a price for a replacement. Over $1000 to replace. I...
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BSRO Social
BSRO Social

Thank you for taking the time to post your feedback today. We are sorry to hear of the unsatisfactory visits you have had regarding your steering components. We would like for...

2.2
I liked
  • Fast service fair price and pleasant staff
I didn't like
  • Very poor service on my car
#1184074
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My name is Jerry and my dad have a 2017 Ford Focus with 8000K. My dad hit a curd – after he hit the curb the car was still drivable with no noise just pulling to one side and the stability indicator light was on. The damages were on one side the right side and just a...
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BSRO Social

Hi, Jerry. Thank you for sharing your concerns with us. We'd be happy to look into this for you. Please email us at socialcare@bfrc.com with complete details, the store, any r...

2.0
#1181835
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Firestone Complete Auto Care - Brekes supposed be new volvo 2007 and jeep 2014

Same problem i always need came back over and over again this people are rude poor customer service take advantageof women and do not do the work i pay i never ever go back to this place again I going to file consumer report
#1178588
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I came to get my oil changed at the Firestone on Pantano and Speedway waited nearly 10 minutes for someone to come up and ask what I needed. As I was telling him I needed an oil change he snaps " can you tell your kids not to drink my creamer"!? There is a box of...
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BSRO Social

Hello, we are sorry to hear of the poor customer service you received while visiting one of our locations. We would like to hear more about this situation, please feel free to...

1.0
#1177021
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I brought my truck to get window fixed, stuck in down position! I tried to fix my self removing panels! They said for $50 they could have it stuck in up position! I was ok with that! 5-6 hours later I pick up truck and my window is LITERALLY in up postition clear taped...
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Hello, we are sorry to hear of the poor customer service your received while visiting one of our stores. We understand your frustration and would like for the opportunity to a...

2.2
#1170504
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Contact Firestone Complete Auto Care

Mailing Address:
CFNA, BK-11/Customer Service
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
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WE recently bought our 22k Silverado in to Firestone/Bridgestone SC. IT is our work truck and driving excellent but needed a switch replaced. When we picked the truck up it was bucking and firing and not drivable for more than a few feet. They took it back in and told...
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BSRO Social
BSRO Social

Good Morning, we definitely understand your frustration about this issue concerning your Silverado. We would like to look further into this on your behalf, please feel free to...

#1170037
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