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I had my brakes and rotors replaced February 2017 on my f-150. December 2017, I took it back to Firestone because the brakes didn’t feel right. They said everything was fine. May 2018 my brakes were completely bald and I had to get everything replaced again. Tell me...
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BSRO Social
BSRO Social

We definitely understand how this would be frustrating. We would like to hear more about this brake issue. Please, email us at, socialcare@bfrc.com, with the details you have ...

#1262132
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There store on main st in Lindenhurst was an absolute nightmare 30 minutes and tire still on my car mechanic couldn’t even find the right socket to take a tire off made him put it down and left would rather drive on a flat
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BSRO Social
BSRO Social

We are truly sorry to hear you were unsatisfied with your last tire service at one of our stores. We would like to hear more about this visit. Please, email us at, socialcare@...

2.8
#1261687
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So for the sake of convenience I decided that I would stop by one of their centers to have an oil change.In the process of getting oil change the representative (who was polite)broke something.I called the center to inquire about having car checked out because of what...
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BSRO Social
BSRO Social

We are truly sorry to hear of the poor customer service you have received. If you would like to discuss this with us further, please, feel free to email us at, socialcare@bfrc...

5.0
#1255131
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Hi, I'd a bad experience with this store and especially with the Manager Dustin Colwell. I'd been to this store yes'day to have my 2003 Hummer H2 AC checked. In the quote he put in a part Schrader Valve for $720, i've called in for the technician to inquire about the...
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BSRO Social
BSRO Social

We definitely understand your frustration and would like to hear more about these pricing concerns. Please, email us at, socialcare@bfrc.com, with the details you have provide...

I didn't like
  • Price quote
#1254161
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I went to Firestone at 70 Parsonage Rd Edison New Jersey 08837. I had a screw in my sidewall on right rear tire. I was told I need to buy 2 new tires for the rear because i have 4wd. I bought 2 new tires. The next day I had to drive to Delaware but the TPMS started...
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BSRO Social
BSRO Social

We definitely understand your frustration and would like to offer our assistance. Please, email us at, socialcare@bfrc.com, with full details, your contact information, and yo...

1.0
I liked
  • New tires
I didn't like
  • Being sabotaged
#1246521
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devil saleman cutting devil deals sell your soul for your car repair Trump should build a wall around firestone
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BSRO Social
BSRO Social

Hello, we are sorry to hear that you've had a negative experience and we would like to get your concerns escalated to our management team to investigate. Would you please send...

1.0
#1237817
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Bought some tires online and had them shipped to Firestone for installation (Free shipping option) I was hesitant to use Firestone, because a previous experience. They had told me one of my vehicles needed $1800 worth of front end work when I took it in for an oil...
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BSRO Social
BSRO Social

Hello, we appreciate you sharing your concerns with us regarding these repair recommendations and we'd be happy to look into this for you. Please email us at socialcare@bfrc.c...

1.3
#1232508
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Sat there for three hours for four new tires , guy come out and said the tire guy broke off three lug nuts and bolts what the ***
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BSRO Social
BSRO Social

Good afternoon. We're sorry to hear that you feel this way and we'd like the opportunity to get this issue resolved on your behalf. However, we will need just a little more in...

#1228752
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I bought the lifetime alignment went back a few months later to get my 2013 ram 1500 truck aligned normaly they give you a specs sheet to show that the work was done and that everything is in spec again never received it. A few months later it was out of alignment...
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Anonymous
Jake Lesnick

If you are looking for a good auto/truck service facility, DO NOT GO TO "CHAIN/CORPORATE" shops. Your best bet is to use an INDENPENDENT service shop/facility. Here you will h...

BSRO Social
BSRO Social

Hello, I am sorry to hear that you had a negative service experience during your recent visit to Firestone to have your truck aligned. I can only imagine your frustration when...

#1228147
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Contact Firestone Complete Auto Care

Mailing Address:
CFNA, BK-11/Customer Service
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
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I took my vehicle to Firestone in Fairfield. I paid for specific work to be done and the person at the counter asked me if I would like to pay to have an inspection done so I did told I would hear back about my vehicle by the next day if not that evening didn't hear...
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BSRO Social
BSRO Social

Hello, thank you for sharing this feedback with us. We're sorry to hear that this happened and we'd be happy to assist. Please email us at socialcare@bfrc.com with the details...

1.0
#1226636
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