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Firestone Complete Auto Care - Firestone is a big time cheater

Came for oil change and they gave me a suggestion for 500$ changes, I denied those changes and now car is having *** lot of vibrations. I don’t know what these guys have done to my car. BAD BAD and BAD service
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1303686
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In June 2018 I scheduled my car for an oil and filter change. I trusted they did an oil and filter change. They charged me $41.00. On the other hand they also checked my back brakes and stated I needed new brakes and new rotors as well. I passed on the brake job and...
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BSRO Social
BSRO Social

Hello,We definitely understand your frustration regarding your recent oil change service. We would like to offer our assistance with this matter. Please, email us at, socialca...

#1295834
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I hear people talking about Firestone being a ripp off. You do have a bad apple every once in awhile, but mostly Firestone is a great place to do Business. Are they cheap? No, they're not cheap at all! I'm the type of person to choose "QUALITY" and "DEPENDABILITY!"...
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Anonymous
Aaron and Edwina Jackson

This is sooooo true Firestone can not be trusted . me and my husband have been with Firestone for a few years most of time we get an oil change once we went to get a flat fix ...

5.0
I liked
  • Your team
I didn't like
  • Small alignment rack
#1294975
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Firestone Complete Auto Care - Scammers
On 5/12/2018 my car broke down in Pa. while I was visiting my family for Mother’s Day. I am a resident of Maryland. I was sitting at a light in Bethlehem, Pa. with my children in the car and I heard a loud sound and then my car wouldn’t move. I had my car towed to a...
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BSRO Social
BSRO Social

Hello,We are truly sorry to hear of this issue concerning a service performed at our, Allentown store. We would be happy to look into this for you. Please, email us at, social...

1.0
#1292580
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I had a tire that I knew had a leak. I removed the tire and couldn't find any punctures. When I went to Firestone to have tires rotated, I asked them to look at the tire. They found what they called a pinhole puncture and said that it was unrepairable. They marked the...
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BSRO Social
BSRO Social

Hello,We are truly sorry to hear of this issue concerning your last tire service at our store in, Olympia. We would be happy to look into this for you. Please, email us at, so...

#1290082
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Firestone has the WORST customer service ever!!! I arrived at 6:30am - they open at 7am - I came in for a 30 minute oil change - At 9 am they had done NOTHING!!! to my car... this type of service is so unacceptable!!!!!!
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BSRO Social
BSRO Social

We definitely understand how frustrating a long wait time can be. Your time is very important to us and we would like to offer our assistance. Please, email us at, socialcare@...

#1281373
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My experience with firstone was a total disaster. I arrived at the location around 9:00 am, my tires hadnt arrived yet, but I was okay with that. Around 10:35 he said they were done and I needed a wheel alignment. I Specifically told the guy I would come back because I...
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BSRO Social
BSRO Social

We are truly sorry to hear of the issues you have had to endure during your recent tire service. We understand your frustration and would like to offer our sincerest apologies...

1.0
#1279735
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I went into a Firestone to get my daughters car fixed a few months. The franchise I went to worked on the brakes. I had to return several times to adjust those brakes and they still make noise and don't feel right. The hand brake goes all the way up and there is no...
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BSRO Social
BSRO Social

We truly understand your frustration and would like to offer our assistance. Please, email us at, socialcare@bfrc.com, with full details, your contact information, and any app...

I didn't like
  • Being given poor service
#1268726
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Took my mazda rx8 in to get my alignment adjusted, after the completion they gave the paper to this receptionist lady who knows literally nothing, and calls me up to pay and gave me my print out she said "this is before and this is now and its green" im like okay? Is...
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BSRO Social
BSRO Social

We are truly sorry to hear of this issue during your last alignment service. If you would like to discuss this with us, please, feel free to email us at, socialcare@bfrc.com, ...

1.0
#1264862
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Contact Firestone Complete Auto Care

Mailing Address:
CFNA, BK-11/Customer Service
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
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Firestone Complete Auto Care Products and Services

All Firestone Complete Auto Care Products
I had my brakes and rotors replaced February 2017 on my f-150. December 2017, I took it back to Firestone because the brakes didn’t feel right. They said everything was fine. May 2018 my brakes were completely bald and I had to get everything replaced again. Tell me...
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BSRO Social
BSRO Social

We definitely understand how this would be frustrating. We would like to hear more about this brake issue. Please, email us at, socialcare@bfrc.com, with the details you have ...

#1262132
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