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Annual vehicle inspection: I changed the two light bulbs for the rear license plate myself because the inspection showed the bulbs worn out and I had to replace them to pass the inspection. I changed them, paying $6.50 for two bulbs at an Autozone nearby, to save $34....
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BSRO Social
BSRO Social

Hello, We are truly sorry to hear of the long wait time you had to endure for your inspection to be completed. We understand your frustration and would be happy to help. Pleas...

#1359487
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1 year ago Firestone did a front alignment and messed it up causing the new tires to wear out in 23,000 miles. I had the front alignment redon 2 weeks ago and then went to Firestone for warranty adjustment. Paid for the tires and made an appointment to have them put...
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BSRO Social
BSRO Social

Hello. We apologize for the negative experience you recently had at Firestone. We can only imagine your frustration and we'd like the opportunity to assist with getting your c...

1.2
Centralia, Illinois
#1357020
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Hello, We used to take our 2008 truck regularly to Firestone in Newark, CA. There was excellent customer service. Staff would send us emails and coupons to use for our next oil change. We even has life-time wheel alignment. After we passed the truck to our daughter, I...
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BSRO Social
BSRO Social

We definitely understand your frustration regarding this recent oil change service. We would like to offer our assistance. Please, email us at, socialcare@bfrc.com, with compl...

#1355522
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On 09/09/2018 i had an appointment with my local Firestone in Tempe Address: 930 E Baseline Rd, Tempe, AZ 85283. I have been a customer for over 15 years and have found the service and care had been coming to a decline. My apt on this day was at 10AM- i took my car in...
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BSRO Social
BSRO Social

Hello James, We definitely understand your frustration and would like to offer our assistance. Please, email us at, socialcare@bfrc.com, with the details you have provide here...

1.2
I didn't like
  • Condescending manager
  • Always being seen as a cash cow
  • Amount of time i had to wait for my scheduled appointment
#1350993
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Firestone Complete Auto Care - Price Match

I got the price match. Thank you Firestone on McDermott in Allen, Tx! Please reach out to loyal customers for resolution while in the facility instead of me having to call corporate! Return customer is more important than going back n forth over small change! Thanks guys...I will continue to support Firestone!
#1350853
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I been dealing with Firestone for years only had one bad ecperiance until today. I went in for an oil change and they offered me an vehicle inspection as well that normal was free but was charge this time no problem i agreed . After they inspectec my vehicle service...
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BSRO Social
BSRO Social

We definitely understand your frustration and would like to hear more about this recent oil change and inspection service. Please, email us at, socialcare@bfrc.com, with compl...

1.0
#1349029
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2 times I have taken my vehicle into a Firestone shop for service. Both times I was told they were "to busy to look at my vehicle" and on the second time when I addressed the issue with the manager he stated that I could pay for an estimate and they could get it in to...
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BSRO Social
BSRO Social

Hello, We are truly sorry to hear of the poor treatment you have received. We would be happy to look into this on your behalf. Please, email us at, socialcare@bfrc.com, with f...

#1348983
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Worst customer service We got 4 cars Service through firestone At least i will not go there again except some thing change
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BSRO Social
BSRO Social

Hello, We would be happy to offer our assistance with this matter. If you would like to discuss this with us, please, feel free to email us at, socialcare@bfrc.com, with compl...

1.5
#1333506
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Arrived on Tuesday Aug, 14th at the Firestone at Tacoma Mall. 4502 S Steele St Tacoma, WA 98409. Josh Greeted us with the Best smile ever, listened and was sympathetic to my issue, but could not get us into his shop, so he called another Firestone and made arrangements...
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#1333241
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Contact Firestone Complete Auto Care

Mailing Address:
CFNA, BK-11/Customer Service
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
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Firestone Complete Auto Care - Prices - 400% of AutoZone
I had a water pump replace, it is a $120 part at Autozone, and similar prices at most other retailers. Firestone Complete Auto Care charged me 398.99 for the exactly same part, this did not include installation. I have filed a complaint with corporate, and no response....
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Anonymous
Durpa

It’s called capitalism. Which is why you shop around BEFORE you make a purchase, not after. This is literally a matter of what you chose to do. You chose them to work on your ...

BSRO Social
BSRO Social

Hello Christopher, We definitely understand your frustration and would be happy to offer our assistance. Please, email us at, socialcare@bfrc.com, with the details you have pr...

1.8
I liked
  • Staff was friendly
I didn't like
  • Excessive charge for part
  • Excessive charge
#1331574
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