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1.2
Details
Firestone Complete Auto Care - Oil Change Equals Blown Engine!
Firestone Complete Auto Care - Oil Change Equals Blown Engine!
Firestone Complete Auto Care - Oil Change Equals Blown Engine!

Update by user Mar 11

Customer Service responded providing an email that doesn't work to submit my information to for further help!! Proof attached.

Original review posted by user Mar 11

I highly recommend having your oil changed at Firestone if you'd like them to forget to put the oil plug back in, resulting in a burnt out...
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11 comments
Anonymous
#1745290

The total in damages and labor after my engine burnt out was over $11k directly through thr Nissan dealership. After putting up a fight and threatening a lawsuit, Firestone took care of the bill.

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Review
#1490086 Review #1490086 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change

Firestone Complete Auto Care in Wilkes-Barre Township, Pennsylvania - Go somewhere else

1.0
Details
had an appointment for noon on 11/11/2019 for an oil change and tire rotation . drove 10 miles to get there on time. asked how long about 45min.the manager said they are busy and it would be 3hrs before they could do it i said have an appointment at noon i also said no-one called to even let me know about the 3hr delay. if they cant even schedule an oil change and inconvenience a customer like they did.i recommend take your business somewhere else.
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Review
#1705505 Review #1705505 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
This place is horrible! I took my car there to get my gear shifter fixed on a thursday. They told me what part I needed and said it would be fixed the next day. They told me on Friday that they ordered the wrong part and it would be fixed Saturday. I called for an...
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1 comment
BSRO Social
#1772719

Hello, we can understand your concerns regarding your visit to have your gear shifter repaired and we are more than happy to have this matter addressed. In order to do so, can you please email us at SocialCare@bfrc.com with further details, your contact information, invoice number (if available) and the store's location you visited?

We look forward to hearing from you very soon and value you as a Firestone customer. ^Bryan

Review
#1699941 Review #1699941 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Part Replacement
Reason of review
Bad quality
Loss
$150
Preferred solution
they left my cat on and drained my battery

Firestone Complete Auto Care in Hill, Arkansas - Terrible

1.0
Details
I have sent my car there for a oil leak 5 times and it still leaks. The mechanic said he doesnt know why its leaking. Their mechanics are worthless and the manager is no help. When i dont pay my bill i have plenty of recipts showing they cant or wont fix my issue.
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1 comment
BSRO Social
#1772655

Hello, we can only imagine how frustrating this entire experience must have been and we want to ensure your concerns regarding your oil leak are addressed. Please email us at SocialCare@bfrc.com with further details, your contact information and invoice number(s).

We look forward to your email very soon. ^Bryan

Review
#1699467 Review #1699467 is a subjective opinion of poster.
Cons
  • Everything else
Reason of review
Bad quality
Loss
$1
Preferred solution
Full refund
2.3
Details
Went to Firestone in Myrtle Beach because I needed to have a possible brake problem looked at. Dropped my car off at around 9 am believing that I had a brake line that had ruptured and they are the only people in town that told me it would be finished on a Saturday....
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2 comments
BSRO Social
#1768946

Hello, we appreciate you taking the time to leave your feedback about your recent visit to your local Firestone Complete Auto Care center. We're sorry that your repair took so long and that you are unhappy.

We'd like to look into your concerns further. Will you please send us an email at socialcare@bfrc.com with your contact details, the store's address, and a summary of your review?

Thanks, and we hope to hear back from you soon. ^Katrina

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Review
#1691805 Review #1691805 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Part Replacement
Reason of review
Problem with delivery

Firestone Complete Auto Care in Dallas, Texas - Horrible

1.0
Details
Got oil change now car shakes very badly. Steering wheel pulling to right. Car was great until I got oil change.
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1 comment
BSRO Social
#1768939

Hello, we are sorry to hear that you are experiencing shaking with your vehicle after having your oil changed. It sounds like our Triple Promise was not honored and we'd like the chance to help!

Please send us an email at socialcare@bfrc.com with your contact details, the store's address, and a summary of your review.

Thanks! ^Katrina

Review
#1690543 Review #1690543 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
I asked my sister before to bring my car to have it allign. I asked her to get the lifetime warranty cause its a 100 bucks additional for a year warranty allignment. Yesterday, I was trying to call the Firestone (Central Ave, Phoenix) Branch and they were telling me...
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1 comment
BSRO Social
#1768982

Hi! Thank you for bringing your concerns to our attention.

We apologize for the inconvenience and we would like the chance to look into this matter. Will you please email us at socialcare@bfrc.com with your contact information, the store's address, and a summary of your review?

We appreciate you allowing us to help and we hope to hear back from you soon. ^Katrina

Review
#1690066 Review #1690066 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Wheel Alignment
Pros
  • I used to be a loyal and happy customer
Cons
  • Worst customer service ever
Reason of review
Warranty issue
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Don t Listen
1.0
Details
Took car in for oil change now car shakes and steering wheel is pulling to right.
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1 comment
BSRO Social
#1767394

Thank you for reaching out to Firestone. We would like to know more about your experience.

Please email us at socialcare@bfrc.com with your contact information, invoice number, the store's information, and a link to this review.

We will have your concerns addressed by our management team. ^Miguel

Review
#1689173 Review #1689173 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
Reason of review
Damaged or defective
Loss
$89
Preferred solution
Full refund
Tags
  • Ripoff

Firestone Complete Auto Care in Longmont, Colorado - Damaged truck and work that was not done.

2.9
Details
they changing oil in front deferential (4X4) and not dome to do tech. damaged blot and work was done. Then I had taken my truck for balancing and alinement. left truck for 3 hours and was told it was done and went on trip and bounced all over the place there and back... went to talk to Fred(magr) and asked about damage and tells me it was like that before I got there. But Sapp (dealer) did some work on it a mouth before and there was no damage.. Fred let me down. I have been with your co. for over 10 years.. Now I'm thinking leaving your Co. unless you can inform me as a customer for over 10 years why should I stay? (I like your new guy at this place.)
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1 comment
BSRO Social
#1762630

Hello. We are saddened to hear about your frustration with the service that you received with your oil change and alignment.

We value you as a loyal customer and would like to investigate your concerns further. Please send us an email at socialcare@bfrc.com with further details regarding your concerns, your contact information, and the invoice number from this visit so we can address your concerns further.

Thank you. ^Steven

Review
#1680652 Review #1680652 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Wheel Alignment
Cons
  • Bad customer service
  • Front desk staff confused explains things confusing
Reason of review
Damaged or defective
Loss
$850
Preferred solution
Let the company propose a solution
Tags
  • All Money And Not Fixed
Took vehicle in for regular oil change, and tire rotation. When they got gone prior to paying, Service consultant advised me that one of my wheel studs was broken while loosening the lugs. He told me told bring the vehicle back and they would replace it. Saturday...
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1 comment
BSRO Social
#1762633

Hello. We understand your frustration with your wait for your wheel studs to be repaired.

We value you as a customer and would like to investigate your concerns further in order to work towards your satisfaction. Please send us an email at socialcare@bfrc.com with further details regarding your concerns, your contact information, and the store's address so we can address your concerns further.

We hope to hear from you soon. ^Steven

Review
#1680504 Review #1680504 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Wheel Replacement
Reason of review
Order processing issue

Contact Firestone Complete Auto Care Customer Service

Mailing Address:
CFNA, BK-11/Customer Service
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
All Firestone Complete Auto Care Contacts

Firestone Complete Auto Care Products and Services Reviews

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Had a brake job done sent my vehicle out with my daughter she almost got killed brakes it to the floor lights on they never test drove it they told me they did I'm just you in the bill my daughter could have got killed Raynham Mass Firestone
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1 comment
BSRO Social
#1761834

Hello, we can only imagine how upsetting this experience must have been when you visited to have your daughter's brakes serviced and we're happy to help. Please email us at SocialCare@bfrc.com with further details of your experience, your contact information and invoice number (if available).

We look forward to your reply soon and value you both as Firestone customers. ^Bryan

Review
#1679624 Review #1679624 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$322
Preferred solution
Full refund