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On 1/4/19 i had my car towed to kingsport firestone.i went to the store and told them car was smoking.i didnt know if something with water or oil.they said they would contact me after looking at it.i called them close to closing time since they didnt.i was told that...
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BSRO Social
BSRO Social

Hello, We fully understand how you would be upset. We would be more than happy to make sure this is addressed. If you would like, please, feel free to email us at, socialcare@...

Anonymous
Ricardo

Water makes steam or leaks. There shouldn't be any plain water anywhere in the system , it would or should be mixed with coolant ; Oil makes blue smoke, gasoline black. What w...

#1445886
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Upon reading these reviews I will not be bringing my car to firestone thanks for the honest reviews guys
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BSRO Social
BSRO Social

Hello, thank you for bringing your concerns to our attention. Car care is our passion, but you are our priority and we strive to provide the best service for each customer dur...

#1441404
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I had a tire rotation done by Firestone around November 6, 2018. Took the car back the day after complained about noises under the left tire. The car was misdiagnosed by the shop, stated something needed to be repaired " what was causing the noise". The following WK...
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BSRO Social
BSRO Social

Hello, we are sincerely sorry to hear about the inconvenience you have had after having your vehicle serviced at Firestone. I can only imagine how frustrating this is for you ...

h.kitchener
h.kitchener

You should be able to sue them, if need be in small claims court as you seem to have good documentation for their negligence. If you don, make sure you remember to request com...

1.0
#1432336
Reply to reviews
It's really too bad that there isn't a way to give zero stars on here. Please do not schedule any appointments with FireStone Mechanicsburg. They do not value your time at all. Inspite of scheduling the appointment, the car maintenance was not completed on time....
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BSRO Social
BSRO Social

We are truly sorry to hear of our misuse of your time and the poor customer service you have received. If you would like to discuss this with us, please, feel free to email us...

#1422004
Reply to reviews
Firestone Complete Auto Care - I have been punished with negligence and lack of respect for been a trusting and good customer to that facility.
Firestone Complete Auto Care - I have been punished with negligence and lack of respect for been a trusting and good customer to that facility.
Firestone Complete Auto Care - I have been punished with negligence and lack of respect for been a trusting and good customer to that facility.
Firestone Complete Auto Care - I have been punished with negligence and lack of respect for been a trusting and good customer to that facility.
I would like to bring your attention to an unsatisfactory experience I had at your Firestone Complete Auto Care located at 1W Hallandale Beach Blvd., Hallandale Beach FL 33009 auto repair shop on Friday, November 23. I have been a loyal customer, I brought my Fleet...
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BSRO Social
BSRO Social

Enrique, thank you for bringing your service concerns to our attention. We take matters like this seriously and we apologize for any frustration caused by this experience. Ple...

1.1
I liked
  • Good tires
  • New tires
I didn't like
  • Hated the experience
  • Lying when they are responsible
  • Bad customer service
#1419321
Reply to reviews
Two months ago i got an oil change for $27. Two days ago it costs me $47.80 for same year and model of car although different car. The new female manager told me she would do least expensive oil change but couldnt give me an estimate for oil change. I argued about...
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Anonymous
Anonymous

Looks like firebone Corp is monitoring complaints

BSRO Social
BSRO Social

Hello, We understand your frustration and would like to have the opportunity to help. Please, send us an email to, socialcare@bfrc.com, with full details, your contact informa...

2.1
#1415615
Reply to reviews
Customer reviews on other sites: 1.5 out of 5 from Consumeraffairs.com 1.5 out of 5 from Pissedconsumer.com 2.5 out of 5 from glassdoor.com 1 out of 5 from complaintsboard.com 1 out of 5 from Better Business Bureau (BBB)My complaint (below) Time line: 08/26: •Left Jeep...
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Anonymous
Anonymous

Hack's nothing more

BSRO Social
BSRO Social

Hello, We definitely understand your dissatisfaction with the services you have received and the mismanagement of your complaint file. We want to ensure this is addressed and ...

1.0
I liked
  • There look on their face when i called them out
I didn't like
  • Everything else
#1414427
Reply to reviews
Re: Library Road, Bethel Park, PA Location I had a 9:00 a.m. appt. Saturday, 12/1/18 to install 4 tires on my vehicle that I purchased from Firestone, along with an alignment. I arrived at 8:45 a.m. and as of 10:20 a.m. my vehicle was still parked outside. When I...
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BSRO Social
BSRO Social

Hello Veronica, We understand how this would be upsetting. Your time is very important to us and we would like to have the opportunity to look into this time issue on your beh...

2.7
I liked
  • Reasonably nice upfront personnel
I didn't like
  • Poor service
#1413688
Reply to reviews
I was a faithful customer here in Az. using Fletchers Automotive, nice guys good job and were honest!! when firestone took over, we expected the same good service from Firestone as we had come to expect from Fletchers. I went in and had some dumbshit counter help...
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BSRO Social
BSRO Social

Thank you for sharing your feedback with Firestone. We sincerely apologize for the negative experience you had at our Meza location and we would like to help. If you could ema...

#1407447
Reply to reviews

Contact Firestone Complete Auto Care

Mailing Address:
CFNA, BK-11/Customer Service
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
More

Firestone Complete Auto Care Products and Services

I dropped my car at FireStone store at Firestone Complete Auto Care, 11663 Fishers Corner Blvd, Fishers, IN 46038 at 2:30 on 11/2. The service order is repair the tire and perform wheel alignment. I went back to the store 3 hours later and the car was in the shop but...
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BSRO Social
BSRO Social

We apologize for the long wait time and this tire issue. We would like to have the opportunity to look into this on your behalf. Please, send us an email to, socialcare@bfrc.c...

1.0
I didn't like
  • Dishonesty
#1394238
Reply to reviews