East Orange, New Jersey
Not resolved

No.Smithfield, RI store confirmed appointment for rear drum brakes replacement and promised work to be done in 1 hour.

Related: Firestone Complete Auto Care - I

Work was completed in 3 hours...excessive wait time complaint. Mgr offered lame excuse..."you know how these things are". Providence, RI store courtesy check revealed nail in rear tire. Tire mgr.

Joseph stated that nail was too near sidewall and therefore could not be repaired. Tried to sell me 4 tires, then 2, and finally 1 to replace tire with nail in it. Purchase rejected and upon inspection it was found that nail was in fact at center of tire which could have easily been plugged or patched. Repair should have been free of charge due to my Gold Member customer status.

Dishonesty complaint. Called corporate to file complaint and was informed that area mgr Keith will contact me within 48 hrs.

Awaiting call at this time.Point is that Firestone Auto Care treats Gold Member customers poorly and unprofessionally.

Review about: Rear Drum Brake Repair.

Review #821023 is a subjective opinion of a user.

Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
Customer service
Turnaround Time
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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