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2.3

I brought my car into have a coolant flush, and replace engine and cabin air filters. I was told it would take an hour.

I scheduled a week in advance for 11:00 am. I arrived 15 minutes early. I had made a doctor appointment for 1:15 thinking 2hrs and 15 minutes would give them plenty of extra time in case it took longer than an hour. Well, 2 hours later at 1:00pm, they were still putting my car back together.

If I hadn't gotten mad it would never have been done in time for me to get to my app for at all. I ended up late for my Dr app. and didn't get my full time.

The Firestone facility barely even said Sorry. I was given no explanation nor any credit for my suffering!!!!!!

Reason of review: Bad quality.

Firestone Complete Auto Care Cons: It was not ready in the time i was told it would be.

Location: Covington, Washington

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Bridgestone

Hello,

We understand your time is valuable and we would like to look into this further for you. If you could please email us at SocialCare@bfrc.com with further details, your invoice number (if available), the store's address and the best number you can be reached at it would be greatly appreciated.

We value your feedback and business as a Firestone customer. We look forward to hearing back from you soon.

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