Firestone Complete Auto Care Manager Reviews in Wilkes-Barre Township, Pennsylvania
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Firestone Complete Auto Care in Wilkes-Barre Township, Pennsylvania - Go somewhere else
had an appointment for noon on 11/11/2019 for an oil change and tire rotation . drove 10 miles to get there on time. asked how long about 45min.the manager said they are busy and it would be 3hrs before they could do it i said have an appointment at noon i also said no-one called to even let me know about the 3hr delay. if they cant even schedule an oil change and inconvenience a customer like they did.i recommend take your business somewhere else.
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Review
Service
Firestone Complete Auto Care Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
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Hello, we know that your time is important and we would like to investigate the long wait you experienced during your appointment for you oil change and tire rotation. Please email us at SocialCare@Bfrc.com with further details, your contact information and invoice number (if available).
We look forward to your email soon and value you as a Firestone customer. ^Bryan