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I went to the Firestone Complete Auto Care on Davis Hwy and all i asked for was an oil change and i even had a coupon, the $24.99 oil change and for my headlights to be changed and they ended up charging me almost $200. i need a refund because if i was a guy, that would not have happened!!

Product or Service Mentioned: Firestone Complete Auto Care Oil Change.

Reason of review: Pricing issue.

Monetary Loss: $192.

Preferred solution: Full refund.

Firestone Complete Auto Care Pros: Annoyed.

Firestone Complete Auto Care Cons: It took 5 hrs.

  • excessive wait
  • Overcharge
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BSRO Social

Thank you for sharing this information, Lindsey. We are sorry to hear about the experience you had at our Pensacola location and we are here to help.

On your behalf, we have escalated your concerns to the Area Manager to further assist you. Your file number is 2348330. You should expect a call from the Panhandle Area Manager within 48 hours. If you have any questions or concerns, please feel free to email us at

We look forward to hearing from you. ^ML