Update by user Mar 11
Customer Service responded providing an email that doesn't work to submit my information to for further help!! Proof attached.
Original review posted by user Mar 11
I highly recommend having your oil changed at Firestone if you'd like them to forget to put the oil plug back in, resulting in a burnt out engine on your new car! Or better yet, receiving no response from them on the $11k plus in repairs for the new engine required due to their negligence! More so, the Firestone in Newport News, VA.
Product or Service Mentioned: Firestone Complete Auto Care Oil Change.