State: Ohio Product: Firestone Complete Auto Care Manager Clear all filters (3 of 33 reviews match)
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3.3
Details
I brought my 2011 Jeep in for Transmission, Radiator Coolant and Transfer Case fluid changes.When put on the lift, the Service Technician observed a transmission coolant line leaking and advised the transmission fluid could not be changed. After making that assessment,...
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1 comment
Consumer A
#1395477

Hello, we are sorry to hear of your trouble that you had with your Jeep's transmission and the service that you received for it. We aim to provide the best customer service possible, so we would like to offer our assistance in this situation.

Please send us an email at socialcare@bfrc.com with your contact details, a link to your review, and your invoice number of this visit so that we can get this information to the district manager for review. Thank you, we hope to hear from you soon.

Review
#1135732 Review #1135732 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
Cons
  • Customer service stinks
Reason of review
Poor customer service
Preferred solution
Would like to speak personally to District Manager of Rocky River, OH

Firestone Complete Auto Care in Canton, Ohio - Womenbe aware

1.0
Details
Firestone ripped off my wife and daughter both in period of 8 months. the manager of the store told me if they are over 18 and not 'handycapped' they should be smart enough to be able to say no to their sales pitches...they prey on women by selling them services not needed such as rebalancing tires and other phony labor scams. this store is on everhard road in canton ohio store number 8230....stay away and tell your friends women be aware
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1 comment
Anonymous
#1102220

Thank you for bringing this to our attention. We take your feedback seriously it's what helps us offer you better auto service!

We'd like to discuss your recent service in greater detail. To protect your personal information we'd like to discuss this offline.

Please reach out to us at Socialcare@bfrc.com with details, invoice number, store location, and your contact information. We hope to hear from you soon!

Review
#778516 Review #778516 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
Cons
  • Dishonety
  • Front desk staff confused explains things confusing
Reason of review
i stuck up for my family and firestone had me fired by threatening to stop doing buissiness with them. its funny that i lost myjob for taking my wife and daughters part and the guy ripping of women is still managing your store #3872
Loss
$1000
Tags
  • FIRESTONE BAD
  • Store 8230

Firestone Complete Auto Care in Amsterdam, Ohio - Firestone complete autocare

I am not an employee of firestone but have seen first hand the ignorance displayed by management (Larry Griffin) of the american way location in memphis tn. and hope that jeff masse doesnt ignore this complaint as he seems to ignore the tecnicians that make the money he has no trouble spending. On many accounts mr. Griffin has sat in the bathroom toying around like a 5 yr old for 45 minutes or more at a time 5 or more times a day. He has allowed his girlfriend, which i am sure his wife is unaware of to sit around where the technicians are working so as to annoy them with her presence. I also heard him admit first hand to setting a fire in the shop where the tech.s work because he likes to leave his cigarettes on the counter burning (there are burn marks on the counter to provide proof) he also exudes sheer laziness by pawning his work off on the technicians so he can spend his time playing on his phone. another situation is the manager allowing techs to work using faulty equipment which will surely eventually result in injury!These are just the tip of the iceburg and i hope firestone management looks for better representation that what they are displaying as of the present time. To customers of firestone, you would do better asking what you need of the technicians themselves as management has issues doing their job =) congratulations firestone on a job mediocrely done!
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1 comment
Anonymous
#401827

Wow! Glad this kind of stuff doesn't happen where we live! Hope Firestone cleans up their act!

Review
#285874 Review #285874 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager

Contact Firestone Complete Auto Care Customer Service

Website:
www.firestonecompleteautocare.com
Mailing Address:
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
All Firestone Complete Auto Care Contacts

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