State: Massachusetts City: Springfield Product: Firestone Complete Auto Care Car Repair Estimate Clear all filters (1 of 4 reviews match)
They diagnosed my car and was unable to fix the issue and still charged me a diagnostic fee. I still had to take my car to the dealership and pay the dealership to diagnose it and fix the problem. I've been doing business with Firestone since I was 16 but I promise I...
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went to firestone on South street in Cerritos, California to get a "full diagnostic" on my wife's jetta. after paying and waiting around i looked at the report and one of the things listed was that it was leaking oil.

i asked "from where?" and got the response "we don't know and the tech that did it is out on a test drive." i waited for the tech and when he got back, he didn't know either because he didn't *** the plastic skid plate that covers the bottom of the engine (the oil change guys have to take it off to reach the drain plug so i know it comes off easily). i pitched a fit and said "i could tell it was leaking for free, why would i pay for a diagnostic that doesn't tell me from where its leaking?" the manager eventually gave me a refund, but it still cost me hours of my life.

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#905826 Review #905826 is a subjective opinion of poster.
Firestone Complete Auto Care Car Repair Estimate
Reason of review
Bad quality

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Mailing Address:
CFNA, BK-11/Customer Service
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
(888) 664-9020
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