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4.3

I submitted this already, but was ignored.

On Jan. 28, 20016, I took my truck in for an alignment and two new tires.

I got a long list of needed services, all of which were bogus (except windshield wipers). The worst was that I needed a new battery. I got one at Sam's Club, then had second thoughts and called them. They tested the battery and said it was fine.

I paid the core charge and got it back. The warranty was still in force. I gave it to my cousin for his tractor. Then my engine overheated.

I suspect they drained some of the water out. I put in new antifreeze last year, so it was good.

But they wanted $169 for a flush and new antifreeze. The total of their recommendations was ?960.

Reason of review: Not as described/ advertised.

Monetary Loss: $118.

Preferred solution: Full refund.

Firestone Complete Auto Care Pros: New tires.

Firestone Complete Auto Care Cons: False recommendations.

Location: Abilene, Texas

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Bridgestone

Hello,

Thank you for bringing this to our attention. We understand your concerns with recommendations and pricing.

We would like to look into this further for you if you could email us at SocialCare@bfrc.com with further details, invoice number (if available), the store's 6 digit number or physical address, and the best number you can be reached at it would be greatly appreciated.

We value your feedback and business as a Firestone customer. We hope to hear back from you soon.

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