Not resolved
1.3
Details
Customer service
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
1 comment

April 5 2016 I took my car into the Scottsdale Camelback shop due to terrible shaking on the front end when applying the brakes. I asked them to take a courtesy look at it, which they did. After sitting for 2 hours I was handed an estimate for $1,226.24!!! Wow was all I could say. I went home and looked over the recommended services and started making some calls for cost of parts and labor. The brake fluid exchange and alignment i wasn't worried about. The cost for parts not including labor were almost triple the cost. I understand that labor is based on a book/time...

I started calling around to other shops to see what their thoughts and estimates were. They all had something in common, only the right rear control arm bushing needed to be replaced and the front rotors were warped add needed to be turned. Imagine my surprise when I looked at the estimate from Firestone again...nothing said about my brakes and list of things I didn't need. I feel that if a woman goes in to this store, that they will tell her anything and because most women don't know much about vehicles, you take them for a cleaning on things they don't need.

My final thought is this I hope that this can be corrected for you future customers. As for me I will no longer be taking my vehicle back for any reason!! It might cost $50 to air up a tire...

This reviewer shared experience about "you want to give estimates on things that do not need to be changed and not fix things that do, besides overcharging women~" and wants this business to "offer a 2nd opinion before you let unsuspecting women get roped into something they don't need or are being overcharged with!!!". This person is overall dissatisfied with Firestone Complete Auto Care and uploaded picture s. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

This person also mentioned the following company Sears Auto Center that you may also consider. Also, you can continue reading comments about Firestone Complete Auto Care.

Check out the best and the worst companies in Service Centers and Repairs category for more informed decision or compare Firestone Complete Auto Care to other companies on our site.

Had an Experience with Firestone Complete Auto Care?

Write a review

Comments

Terms of Service
Post Comment
Cancel
BSRO Social
#1152473

Hello, thank you for making us aware of your concerns.We'd like to ensure that this is addressed.

Please email us at socialcare@bfrc.com so that we can further assist.

Be sure to include details of the visit, the store location, any related invoice numbers and the best contact number for you.We appreciate your business and value your feedback.

You May Also Like

Car Computer Exchange will rob you! Car Computer Exchange "ATTENTION!!! DO NOT DEAL WITH THIS COMPANY! SCAM! SCAM! SCAM! PLEASE READ BELLOW. Around May 15, 2017 the "Check Engine" light of my 1999 Mercedes E320 turned ON. I ran..." Read more Blue Beacon - Not happy at all Blue Beacon "Stopped at the beacon at effingham il tonight.l literally got out before pulling in and asked them not to use acid on my truck or trailer.which had just been polished..." Read more Mavis Discount Tire - PREYED ON MY WIFE AND TRIED TO RIP US OFF!!!!!! Mavis Discount Tire "On March 1st my wife took our 2006 Hyundai Sonata into the Mavis Discount Tire located at 1860 North Olden Ave. in Ewing Twp. NJ. Our driver side window would..." Read more Firestone Complete Auto Care Oil Change Review from Colleyville, Texas Firestone Complete Auto Care "Had oil changed from firestone. Oil filter came off driving down the road. Reported it to them. They said it's impossible for oil filter to come off. I have..." Read more DON'T RENT FROM AMERICAN HOMES 4 RENT! American Homes 4 Rent "Rented from AH4R for two years (2015-2017) IN Powder Springs, GA and they are horrible to deal with. Your rent is going up every year without fail and they are..." Read more Clark County Courts - Rena Hughes Clark County Courts "This alcoholic should not be in charge of the future of our children! She is a bias and unfair Judge not looking at all the facts. Case in point I..." Read more Elon Ptooerties - Disgusting Dirty Place and they call them Upgraded???? Elon Ptooerties "Moved into an Elon property this month basically every time I walk in this place it just disgusts me first thing I do look for all the bugs in here..." Read more Woofgang Bakery And Grooming Fleming Island - Poor Customer Service, Privacy Information Violation, Harrassment Woofgang Bakery And Grooming Fleming Island "I had purchased a harness from Woofgang Bakery on the 4th of September 2017 (few days prior to Hurricane Irma). My family and I were forced to evacuate Middleburg Florida..." Read more