State: Iowa City: Urbandale Product: Firestone Complete Auto Care Manager Clear all filters (1 of 33 reviews match)

Firestone Complete Auto Care in Urbandale, Iowa - Charged for Misalignment

The alignment on our vehicle was fine. We took our truck to the Firestone we visit routinely for other fixes and will NEVER go back there again. We needed the rack and pinion fixed on our truck. As part of this maintenance an alignment is needed, we paid for an alignment only to hop into the vehicle and find that our truck is now VERY misaligned - the steering wheel is VERTICAL!! When we brought it back to the shop first thing the following morning, the manager (Mike) proceeded to inform us they would not fix it until we bought new tires from them. The tires are the same tires that were on it when it was FINE prior to the repairs!! Urbandale, Iowa - Manager Mike - I now wonder how/if they truly do the other routine minor repairs we've paid for?!
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#473676 Review #473676 is a subjective opinion of poster.
Firestone Complete Auto Care Manager

Contact Firestone Complete Auto Care Customer Service

Mailing Address:
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
(888) 664-9020
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