Firestone Complete Auto Care Manager Reviews in Urbandale, Iowa
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Firestone Complete Auto Care in Urbandale, Iowa - Charged for Misalignment
The alignment on our vehicle was fine. We took our truck to the Firestone we visit routinely for other fixes and will NEVER go back there again. We needed the rack and pinion fixed on our truck. As part of this maintenance an alignment is needed, we paid for an alignment only to hop into the vehicle and find that our truck is now VERY misaligned - the steering wheel is VERTICAL!! When we brought it back to the shop first thing the following morning, the manager (Mike) proceeded to inform us they would not fix it until we bought new tires from them. The tires are the same tires that were on it when it was FINE prior to the repairs!! Urbandale, Iowa - Manager Mike - I now wonder how/if they truly do the other routine minor repairs we've paid for?!
Firestone Complete Auto Care Manager
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