Firestone Complete Auto Care - If you are lucky enough to get Charla when calling Customer Service she will most likely have the answer/resource you are looking for.
I bought a Penney's Lifetime Warranted Car Battery over 40 years ago. Firestone bought out the JC Penney Auto Repair Stores around 1970.
About every five years I have replaced the battery. It generally take an hour or so to track down where I have to take my car for replacement. For example: I called the last Firestone store I got a battery from and the person there didn't know anything about the program. I called Penney's and they don't know anything either.
(This is part of the hour long process). I found a customer service number, 800 367-**** for Firestone and was greeted by Charla. Amazing! She knew exactly what I was talking about and called the closest Firestone store for me and gave the manager the information he would need to replace the battery.
Thank you Charla. You are the first person in the 54 years that I have owned my car that could help me in record time. The ball has been passed to Wade at the Fountain Valley, CA store by Charla.
He was supposed to call me. We will see how Wade does.
Product or Service Mentioned: Firestone Complete Auto Care Battery Warranty.
Location: Garden Grove, California