Firestone Complete Auto Care - Firestone tried to sell be a battery that I did not need.
I went to the Firestone store at 3638 E Thomas Rd, Phoenix, Arizona 85018 for an oil change. They told me my battery was bad and that I needed a new one.
I immediately went to O'Reilly (I had a warranty on my battery) with my receipt for my 11 month old battery. They checked it and told me that I did NOT need a new battery. I called Firestone and told them what O'Reilly said and Firestone claimed my battery had a problem and refused to say anything more. Additionally, I had to go back to Firestone because they failed to fill the windshield wiper fluid.
Needless to say, Firestone has lost a customer.
Very poor customer service. I may be elderly but I am not ***.
Reason of review: tried to sell battery I did not need.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.
Firestone Complete Auto Care Cons: Unethical behavior and not filling window washing fluid.
Location: 3638 E Thomas Rd, Phoenix, AZ 85018, USA
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
Hello, your satisfaction is important to us and we'd be happy to look into this for you. Please feel welcome to email us at socialcare@bfrc.com with these details and your contact information. We appreciate your business and look forward to hearing from you.