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Went to Firestone on Nov 9, 2012 to get my brake lights fixed the tech pulled my car into the bay and started checking to find out why the lights would not work 1 hour 15 mins later I was still waiting on them to fix the problem. The service advisor came to ask me if I had a problem with my car not cranking before I came there, I told him no there was no problem and apparently your tech didn't have a problem when he drove my vechile in the bay.

The advisor said that well your car won't start now so you must have other issues with the car, about 45 mins later that finally started the car from under the hood only. The advisor told me that I couldn't start the car with the key and he didn't know what the problem was but he knows the tech didn't do anything for this to happen and he told me to go to the dealer to figure out the problem.

Of course after giving the advisor some choice words I had to go to the dealer that charged me 187.94 to find fuse box loose and damage connectors. Nothing has been done by firestone yet, but I am and will pursue this horrible company.

Monetary Loss: $187.

Location: Brownsville, Texas

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Guest

8/9/2017

I had a similar problem with the Firestone in Merrillville IN. 1700 Southlake Mall.

I went in on an appointment to get an oil change and some brake lights installed.

2 hours later I got the brake lights and a new front left headlight and the rest of the work was done ok.

Cost of new headlight $69.49 and an extra hour of wainting time, I was supposed to be out in 1 hour and ended up waiting over 2.5. The technician was Joseph and David was the service advisor

Guest

The Firestone on FM802 in Brownsville are rip off artists... I have had dealings with them before and so had friends & a family member.

They seem to spend more time looking for something else (and more costly) to "repair" than the actual repair that you originally came in for... I went in once to replace a busted wheel bearing, and 30min later they're showing me a nice straight cut thru the inside of my front tire. Interesting that the tires were only 3yrs old at the time...I'm willing to bet that in your case the "mech" was fidgeting around with the fuse box, broke it, and to save face just said that they know nothing about it, cant help you, next customer please....

I wouldnt wipe my butt with their TP if I found it in the street... Stay away from this place...

Guest

FIRE STONE TIRE SERVICE ARE NOTHING BUT A BUNCH OF THIFES

Guest

Not demanding or anything are you! Maybe if you were a little more patient and left your car and gave time to check it like any other normal person you would not have got such a bad result.

Guest
reply icon Replying to comment of Guest-569234

Must be an employee of Garbagestone. Go cheerlead somewhere else..

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