Product: Firestone Complete Auto Care Wheel Alignment Clear all filters (14 of 14 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
I asked my sister before to bring my car to have it allign. I asked her to get the lifetime warranty cause its a 100 bucks additional for a year warranty allignment. Yesterday, I was trying to call the Firestone (Central Ave, Phoenix) Branch and they were telling me...
View full review
1 comment
BSRO Social
#1768982

Hi! Thank you for bringing your concerns to our attention.

We apologize for the inconvenience and we would like the chance to look into this matter. Will you please email us at socialcare@bfrc.com with your contact information, the store's address, and a summary of your review?

We appreciate you allowing us to help and we hope to hear back from you soon. ^Katrina

Review
#1690066 Review #1690066 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Wheel Alignment
Pros
  • I used to be a loyal and happy customer
Cons
  • Worst customer service ever
Reason of review
Warranty issue
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Don t Listen

Firestone Complete Auto Care in Longmont, Colorado - Damaged truck and work that was not done.

2.9
Details
they changing oil in front deferential (4X4) and not dome to do tech. damaged blot and work was done. Then I had taken my truck for balancing and alinement. left truck for 3 hours and was told it was done and went on trip and bounced all over the place there and back... went to talk to Fred(magr) and asked about damage and tells me it was like that before I got there. But Sapp (dealer) did some work on it a mouth before and there was no damage.. Fred let me down. I have been with your co. for over 10 years.. Now I'm thinking leaving your Co. unless you can inform me as a customer for over 10 years why should I stay? (I like your new guy at this place.)
View full review
1 comment
BSRO Social
#1762630

Hello. We are saddened to hear about your frustration with the service that you received with your oil change and alignment.

We value you as a loyal customer and would like to investigate your concerns further. Please send us an email at socialcare@bfrc.com with further details regarding your concerns, your contact information, and the invoice number from this visit so we can address your concerns further.

Thank you. ^Steven

Review
#1680652 Review #1680652 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Wheel Alignment
Cons
  • Bad customer service
  • Front desk staff confused explains things confusing
Reason of review
Damaged or defective
Loss
$850
Preferred solution
Let the company propose a solution
Tags
  • All Money And Not Fixed
1.5
Details
Went to these guys after three shops were booked. I drove up a curb straight on. Luckily, it didn’t throw my steering off. They aligned my Pathfinder and checked for damage. I got lucky. Got the four wheel alignment a 97.00. Got up the road and noticed, they didn’t...
View full review
1 comment
BSRO Social
#1701968

We are truly sorry to hear that you had a negative experience while visiting our Gilbert store. We would like to hear more details concerning this alignment service.

Please, email us at, socialcare@bfrc.com, with a description of your visit, your contact information, and the invoice number or store address. We hope you will give Firestone a chance to rectify this issue.^Kristyn

Review
#1558833 Review #1558833 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Wheel Alignment
Reason of review
Bad quality
1.0
Details
Customer reviews on other sites: 1.5 out of 5 from Consumeraffairs.com 1.5 out of 5 from Pissedconsumer.com 2.5 out of 5 from glassdoor.com 1 out of 5 from complaintsboard.com 1 out of 5 from Better Business Bureau (BBB)My complaint (below) Time line: 08/26: •Left Jeep...
View full review
5 comments
Anonymous
#1612266

Hack's nothing more

View more comments
Review
#1414427 Review #1414427 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Wheel Alignment
Pros
  • There look on their face when i called them out
Cons
  • Everything else
Reason of review
To much to list
Preferred solution
Full refund
Tags
  • Faulty Repair
  • Refund
  • Firestone Ripoff
  • Unethical Charge
5.0
Details
I hear people talking about Firestone being a ripp off. You do have a bad apple every once in awhile, but mostly Firestone is a great place to do Business. Are they cheap? No, they're not cheap at all! I'm the type of person to choose "QUALITY" and "DEPENDABILITY!"...
View full review
1 comment
Anonymous
#1517195

This is sooooo true Firestone can not be trusted . me and my husband have been with Firestone for a few years most of time we get an oil change once we went to get a flat fix cost us 30$ went back because the same tire need to be fix again We were told the tire could not be fix that we needed to buy a new tire that would cost about 250$We called Les Schwab not only did they fix the tire they fix if at no charge.Now this is the kind of service I would expect from a company that I had been with years ( Firestone) not to be lie to.We are no longer customers of Firestone we are now new customers of Les Schwab

Review
#1294975 Review #1294975 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Wheel Alignment
Pros
  • Your team
Cons
  • Small alignment rack
Reason of review
Alignment rack too small to align
Preferred solution
Replace current alignment rack to fit 2004 F-250 4X4 Lariat Crew Cab Long Wheel Base
1.0
Details
Took my mazda rx8 in to get my alignment adjusted, after the completion they gave the paper to this receptionist lady who knows literally nothing, and calls me up to pay and gave me my print out she said "this is before and this is now and its green" im like okay? Is...
View full review
1 comment
BSRO Social
#1489320

We are truly sorry to hear of this issue during your last alignment service. If you would like to discuss this with us, please, feel free to email us at, socialcare@bfrc.com, with complete details, your contact information, and your invoice number.

Thank you for choosing Firestone, we look forward to helping you. ^Kristyn

Review
#1264862 Review #1264862 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Wheel Alignment
Reason of review
Poor customer service
I bought the lifetime alignment went back a few months later to get my 2013 ram 1500 truck aligned normaly they give you a specs sheet to show that the work was done and that everything is in spec again never received it. A few months later it was out of alignment...
View full review
2 comments
Anonymous
#1459760

If you are looking for a good auto/truck service facility, DO NOT GO TO "CHAIN/CORPORATE" shops. Your best bet is to use an INDENPENDENT service shop/facility.

Here you will have better technitions for a good job at more reasonable prices. As always, ask the shop for an estimate and time for the services being performed.

View more comments
Review
#1228147 Review #1228147 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Wheel Alignment
Reason of review
Bad quality
Loss
$132
Preferred solution
Full refund
On 11/25/17 I visited the Firestone Complete Auto Care on Wabash Ave in Terre Haute, IN. I had tires delivered there from Tire rack to have installed on my Toyota Corolla. I also purchased the lifetime alignment package. It seem to take a long while to have the tires...
View full review
2 comments
BSRO Social
#1403630

Hello. We are sorry to hear to the frustrating experience that you had at our Terre Haute Firestone Complete Auto Care location.

We would like to look in to this situation and offer our assistance in getting your concerns addressed. Please send us an email at socialcare@bfrc.com with your contact information, your invoice number from this visit, and a link to your review so that we may send your concerns to management for review. We understand your time is valuable and we hope to hear from you again so that we may make up for any waste of time and work toward keeping you as a satisfied Firestone customer.

Thank you. ^Steven

View more comments
Review
#1146278 Review #1146278 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Wheel Alignment
Cons
  • Not caring about the customers
  • Poor service and excessive charge
  • Long wait
Reason of review
Taking advantage of women
Loss
$400
Preferred solution
Full refund
Tags
  • Bad auto store
  • untrustworthy
  • Take Advantage Of Women
1.0
Details
Dropped off my truck for a fdont end alignment wasnt even 10min later they called back and said my lower ball joint on the right side was bad.Me: it cant be bad i just put a brand new one on there then they grt smart and say well im just telling you, and wouldnt do my...
View full review
1 comment
BSRO Social
#1400315

Hello,

Thank you for bringing your concerns with your recent service experience and the repair recommendations you received to our attention. We would like to discuss your experience and concerns further.

If you could please email us at SocialCare@bfrc.com with further details, your invoice number, the store's address, and your contact information it would be greatly appreciated.

We value your feedback and business as a Firestone customer. We hope to hear back from you soon.

Review
#1142345 Review #1142345 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Wheel Alignment
Reason of review
Poor customer service

Contact Firestone Complete Auto Care Customer Service

Mailing Address:
CFNA, BK-11/Customer Service
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
All Firestone Complete Auto Care Contacts

Firestone Complete Auto Care Reviews

  1. 164 reviews
  2. 55 reviews
  3. 30 reviews
  4. 11 reviews
  5. 8 reviews
Firestone Complete Auto Care reviews
4.8
Details
I started going to my Firestone in Taylors, SC over 10 years ago.During that time I had great service and very fair prices. I actually try to maintain our cars properly; preventative maintenance saves lots of money in the long run. One of the things that really...
View full review
1 comment
BSRO Social
#1395510

Hello, I am so happy to hear that our staff at this location are providing you with exceptional customer service! Our goal is for every customer to walk through our doors with confidence and to feel that they are apart of our Firestone family.

If you would like me to submit your kind words to the management of this store, please email me at SocialCare@bfrc.com with your contact information and the address of the store you visited.

Thank you for being a loyal and valued Firestone customer and we look forward to seeing you again! ^Katrina

Review
#1134394 Review #1134394 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Wheel Alignment
Pros
  • Prompt
  • Friendly service done right the first time
Reason of review
Good customer service
Tags
  • Taylors Sc Firestone Store