Product: Firestone Complete Auto Care Wheel Alignment Clear all filters (0 of 11 reviews match)
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Customer reviews on other sites: 1.5 out of 5 from Consumeraffairs.com 1.5 out of 5 from Pissedconsumer.com 2.5 out of 5 from glassdoor.com 1 out of 5 from complaintsboard.com 1 out of 5 from Better Business Bureau (BBB)My complaint (below) Time line: 08/26: •Left Jeep...
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Anonymous
Anonymous

Hack's nothing more

BSRO Social
BSRO Social

Hello, We definitely understand your dissatisfaction with the services you have received and the mismanagement of your complaint file. We want to ensure this is addressed and ...

1.0
Product
Firestone Complete Auto Care Wheel Alignment
I liked
  • There look on their face when i called them out
I didn't like
  • Everything else
#1414427
Reply to reviews
I hear people talking about Firestone being a ripp off. You do have a bad apple every once in awhile, but mostly Firestone is a great place to do Business. Are they cheap? No, they're not cheap at all! I'm the type of person to choose "QUALITY" and "DEPENDABILITY!"...
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Anonymous
Aaron and Edwina Jackson

This is sooooo true Firestone can not be trusted . me and my husband have been with Firestone for a few years most of time we get an oil change once we went to get a flat fix ...

5.0
Product
Firestone Complete Auto Care Wheel Alignment
I liked
  • Your team
I didn't like
  • Small alignment rack
#1294975
Reply to reviews
Took my mazda rx8 in to get my alignment adjusted, after the completion they gave the paper to this receptionist lady who knows literally nothing, and calls me up to pay and gave me my print out she said "this is before and this is now and its green" im like okay? Is...
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BSRO Social
BSRO Social

We are truly sorry to hear of this issue during your last alignment service. If you would like to discuss this with us, please, feel free to email us at, socialcare@bfrc.com, ...

1.0
Product
Firestone Complete Auto Care Wheel Alignment
#1264862
Reply to reviews
I bought the lifetime alignment went back a few months later to get my 2013 ram 1500 truck aligned normaly they give you a specs sheet to show that the work was done and that everything is in spec again never received it. A few months later it was out of alignment...
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Anonymous
Jake Lesnick

If you are looking for a good auto/truck service facility, DO NOT GO TO "CHAIN/CORPORATE" shops. Your best bet is to use an INDENPENDENT service shop/facility. Here you will h...

BSRO Social
BSRO Social

Hello, I am sorry to hear that you had a negative service experience during your recent visit to Firestone to have your truck aligned. I can only imagine your frustration when...

Product
Firestone Complete Auto Care Wheel Alignment
#1228147
Reply to reviews
On 11/25/17 I visited the Firestone Complete Auto Care on Wabash Ave in Terre Haute, IN. I had tires delivered there from Tire rack to have installed on my Toyota Corolla. I also purchased the lifetime alignment package. It seem to take a long while to have the tires...
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BSRO Social
BSRO Social

Hello. We are sorry to hear to the frustrating experience that you had at our Terre Haute Firestone Complete Auto Care location. We would like to look in to this situation and...

h.kitchener
h.kitchener

You are showing your biases. What makes you think they only take advantage of "women?" Whenever you(or anyone)goes to one of these places the odds are they will try to take ad...

Product
Firestone Complete Auto Care Wheel Alignment
I didn't like
  • Not caring about the customers
  • Long wait
  • Poor service and excessive charge
#1146278
Reply to reviews
Dropped off my truck for a fdont end alignment wasnt even 10min later they called back and said my lower ball joint on the right side was bad.Me: it cant be bad i just put a brand new one on there then they grt smart and say well im just telling you, and wouldnt do my...
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BSRO Social
BSRO Social

Hello,Thank you for bringing your concerns with your recent service experience and the repair recommendations you received to our attention. We would like to discuss your expe...

1.0
Product
Firestone Complete Auto Care Wheel Alignment
#1142345
Reply to reviews
I started going to my Firestone in Taylors, SC over 10 years ago.During that time I had great service and very fair prices. I actually try to maintain our cars properly; preventative maintenance saves lots of money in the long run. One of the things that really...
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BSRO Social
BSRO Social

Hello, I am so happy to hear that our staff at this location are providing you with exceptional customer service! Our goal is for every customer to walk through our doors with...

4.8
Product
Firestone Complete Auto Care Wheel Alignment
I liked
  • Prompt
  • Friendly service done right the first time
#1134394
Reply to reviews
Needed a wheel bearing replaced, replaced two good wheel bearings.Never replaced the bad one had to take to another shop to repair. Needed rear suspension arm replaced Firestone said could not do it, bolts frozen, had done at another shop. Had a transmission line leak,...
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BSRO Social
BSRO Social

Hello, we understand your concerns and we'd be happy to look into this. Please email us at socialcare@bfrc.com with complete details, the store location, and the best contact ...

1.8
Product
Firestone Complete Auto Care Wheel Alignment
#1123704
Reply to reviews
NEVER NEVER go to a Firestone Complete Auto Care. I truly don't know if they are incompetent for fraudulent. They are clearly one or the other. They definitely look for any excuse to do any possible work not originally planned by the customer. The Firestone location...
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BSRO Social
BSRO Social

Thank you for sharing this. We definitely want to ensure that this is addressed appropriately. Please feel free to email the details of your experience to socialcare@bfrc.com....

1.0
Product
Firestone Complete Auto Care Wheel Alignment
#1104046
Reply to reviews
Firestone Complete Auto Care - Unnecessary service that they not even check the condition of the part
Yesterday I drop my car to Firestone to do alignment service.The person who work at the front told me it will take 2 hours (was 10 am). I saw my car finished from the alignment process around 12.30 pm. My car just sitting alone next to the other car (in the middle of...
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Anonymous
Anonymous

The picture you have is of a cabin air filter not the air filter for the air intake to the engine. It is entirely possible that they made the recommendation completely based ...

BSRO Social
BSRO Social

Hello,Thank you for bringing your concerns with recommendations to our attention. We would like to discuss your concerns and your recent experience further. If you could pleas...

2.0
Product
Firestone Complete Auto Care Wheel Alignment
I didn't like
  • And do not care about building customer loyalty
#972914
Reply to reviews