Product: Firestone Complete Auto Care Tire Warranty Clear all filters (4 of 4 reviews match)
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2.9
Details
I had my vehicle in for tire repair in mid july. Firestone did a complete 21 pt inspection and advised that my brakes and rotors were great. I drove it for 4k miles and noticed a bad vibration. Took it Ford to find out rotors are warped and brakes were bad as well....
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Review
#1646661 Review #1646661 is a subjective opinion of poster.
Product
Firestone Complete Auto Care Tire Warranty
Pros
  • Original request
  • I used to be a loyal and happy customer
Cons
  • Customer service
  • Condescending manager
Reason of review
Work Experience or Job Application
Preferred solution
Only writing a Review
Tags
  • Warranty And Customer Service
1.2
Details
On 09/09/2018 i had an appointment with my local Firestone in Tempe Address: 930 E Baseline Rd, Tempe, AZ 85283. I have been a customer for over 15 years and have found the service and care had been coming to a decline. My apt on this day was at 10AM- i took my car in...
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4 comments
Anonymous
#1613927

James I feel your frustration, the same person called me when I filed a complaint against Valero gas station, some guy with a British accent and he proceeded to call me names a threaten me. So frustrating.

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Review
#1350993 Review #1350993 is a subjective opinion of poster.
Product
Firestone Complete Auto Care Tire Warranty
Cons
  • Warranty not being honored
  • Amount of time i had to wait for my scheduled appointment
  • Damaged tires left unserviced
Reason of review
Damaged or defective
Loss
$372
Preferred solution
Full refund
Tags
  • Warranty And Customer Service
  • Refund
  • Rude And Incinsiderate
  • Warranty
  • Condenscending
  • Unfair
  • Tire Defects
1.1
Details
I purchased a tire from there and I was explained the perks of purchasing warranty and road hazard. The day the tire gave out on me, I was told that I couldn't just take in the tire, I had to take the whole car. Then I was told the warranty only offered an allowance...
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1 comment
BSRO Social
#1521671

Hello,We definitely understand how frustrating this has been and would like to offer our assistance. Please, email us at, socialcare@bfrc.com, with full details, your contact information, and your invoice number. Thank you for choosing Firestone, we value your business.^Kristyn

Review
#1306527 Review #1306527 is a subjective opinion of poster.
Product
Firestone Complete Auto Care Tire Warranty
Cons
  • Customer service
  • Rude employee
  • Wait time
Reason of review
Poor customer service
Loss
$112
Preferred solution
Refund for the thread allowance as explained by Wendy
Tags
  • threadcountmatters
1.0
Details
Bought 70K tires 2 years ago.Tires worn out at 31K. Firestone gave me every excuse they could think of not to honor warranty. Seems like they sell tires with warranties they know they will not honor. Any other product that wears out prematurely is covered by...
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1 comment
BSRO Social
#1369455

We would like to look into your warranty concerns. Please email us at socialcare@bfrc.com with you full contact information, related invoice numbers, store location you purchased the tires, and any other details you wish to share.

We hope to hear from you soon. Thank you and have a wonderful day.

Review
#1100449 Review #1100449 is a subjective opinion of poster.
Product
Firestone Complete Auto Care Tire Warranty
Cons
  • Failure to honor warranty
Reason of review
Warranty issue
Loss
$350
Preferred solution
350 credit towards set of 4 new, similar tires.

Contact Firestone Complete Auto Care Customer Service

Mailing Address:
CFNA, BK-11/Customer Service
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
All Firestone Complete Auto Care Contacts

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