Product: Firestone Complete Auto Care Tire Rotation Clear all filters (10 of 10 reviews match)
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I had a tire rotation done by Firestone around November 6, 2018. Took the car back the day after complained about noises under the left tire. The car was misdiagnosed by the shop, stated something needed to be repaired " what was causing the noise". The following WK...
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2 comments
BSRO Social
#1619069

Hello, we are sincerely sorry to hear about the inconvenience you have had after having your vehicle serviced at Firestone. I can only imagine how frustrating this is for you and I want to assure you that we take matters like this very seriously.

I would like to help get your concerns escalated to our upper management team to ensure this is handled accordingly. Will you please email us at socialcare@bfrc.com with your contact information, a link to this review, and any invoice numbers related to this visit?

We value the opportunity to assist and we hope to hear back from you soon. ^Katrina

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Review
#1432336 Review #1432336 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Rotation
Reason of review
Bad quality
Firestone Complete Auto Care - FIRESTONE SPRINGFIELD OHIO 45504. THEY *** UP MY RIMS PUTTING TIRES ON!
Firestone Complete Auto Care - FIRESTONE SPRINGFIELD OHIO 45504. THEY *** UP MY RIMS PUTTING TIRES ON!
SO last Friday 8/2/16 I had Firestone put on 2 new tires on my car.I had them rotate the 2 new tires and put them on the front of my car. After they got done I took it home and happened to see indents on the only 2 rims on the new tires from where whatever machine they...
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1 comment
BSRO Social
#1209119

Hello, thank you for making us aware of this situation. Please email us at socialcare@bfrc.com with details so that we can further assist. We appreciate your business and value your feedback.

Review
#913963 Review #913963 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Rotation
Cons
  • Faulty service
  • Service
  • Automobile damaged
Reason of review
You damage my shit, and I go into Firestone twice, give contact info TWICE! No one calls my fucking ass back. Not professional whatsoever!
Preferred solution
I will get quote from dealership tomorrow and take it to that store and give them it because the *** manager couldn't do it like he said!
Tags
  • Firestone Springfield Ohio

Firestone Complete Auto Care in Greenacres, Florida - Mediocre employees and horrible service

Brought my wife's Honda CR-V 2003 to replace front tires by 11:20 am on April 6, 2016 I walked in to the store located in 3810 jog road fl 33467 and I explained to the technician (Andrew abaimau) about the two tires I was looking for and specifically told him that I was driving the vehicle with the spare tire in the front right side of the car therefore they need to put the spare tire back of the car and replace the old tire and put everything back in order the thecnician recommended alignment and tire rotation and after signed and agreement he promise to get it done in two hours or before, after two hours passed my wife's car still in the parking lot so I decided to leave the shop without my new tires but the store manager (Danny) told me that since I was promised to get the car done in two hours he's going to service the car right away and after hour in half they pulled the car and guess what..? The technician never give the mechanic the special instructions about which tires he supposed to replaced leaving the store at 2:42 pm and $422.70 charges in my credit card. People stay away from them there's better options available
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1 comment
BSRO Social
#968604

Hello, we apologize for the negative experience that you had while replacing your tires. We know that your time is valuable and we would like to help.

Please email us at BFSocial@accentonline.com with the details of your visit and invoice number, if you have one. We appreciate your feedback and look forward to your response.

Review
#618452 Review #618452 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Rotation
Cons
  • Poor service and excessive charge
Reason of review
Poor customer service
Just want to share some bad service concerning Firestone Service Center 755 State Route 18, East Brunswick, NJ 08816-4916. I had a Tie-rod repair done on a 2005 Ford Escape and few months later ABS light came on. I went to a local repair shop since I was traveling and...
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2 comments
stolinj
#696461

Like I would EVER go back to Firestone for a repair. NO thank you!

2 bad experices in a row were enough. I would rather have a reputable repair facility that takes pride in its business, work on my car.

You want to do something? Than stop ripping people off Firestone!

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Review
#427532 Review #427532 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Rotation
Loss
$500
A few years ago I took my car to Firestone to get a wheel alignment. After paying for the alignment, I was told that they could not get it completely straight that I needed to do some additional maintenance. I took it to another mechanic and come to find out, they...
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1 comment
BSRO Social
#644159

Hello,

My name is Tom and I am with the Firestone Complete Auto Care Corporate Offices. I have read through your report of your recent visit and want to apologize for the inconvenience this has caused you. If you would like to message me at social@bfrc.com with the phone number on your account I would like to see if I can help.

Review
#404000 Review #404000 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Rotation

Update by user May 25, 2013

okay, well the tie rod was bad but they still should have caught it!

Original review posted by user Oct 16, 2012

On 7-14-12 I took my car in to firestone at 180 n 3rd st cols. Oh. For a rotation and oil change. They damaged the front fender with the car lift (which I have pictures of), then marked on the paper...
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2 comments
Anonymous
#876549

Your a ***. Tie rod was broken but they still should have caught it! ***.

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Review
#352077 Review #352077 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Rotation
Loss
$300

Firestone Complete Auto Care in Westminster, Colorado - Replacement tire did not match the tires on the car.

On July 18th, 2011 I took a destroyed tire to Northglenn Firestone for replacement. They mounted the replacement tire on the wheel and mounted the replacement tire on the vehicle. On June 21st 2012 I noticed that my vehicle was hard to steer and I heard a strange noise. I took it to a Longmont Firestone store for service. After driving it they informed that Northglenn Firestone replaced the destroyed tire with one that did not match the tires on the vehicle. The differential gears broke due to this. They also said that I had the wrong size tires on the vehicle. Northglenn Firestone never told me this. The car was towed to Northglenn Firestone for repairs. I was given a rental. After repairs were made I went pick up the vehicle. I was expecting them to reimburse me for the cost of repairs because they put the miss matched tire on the vehicle. In fact the did it twice July 18, 2011 and in May 2012. They said it was a carry in and they put the right size replacement tire for the vehicle on the wheel. But they mounted it on the vehicle and put the spare back on it's holder not noticing that it didn't match they other three tires. They said it was not their fault because the tire was a carry in. I couldn't drive the destroyed tire in. The Northglenn Firestone store person did not instructed me to buy a set of tires because they could match the replacement tire. Had I know, that is what I would have done. I want a refund for the cost of repairs to the differential because they put the tire on my vehcle not noticing it did not match the other tires and not informing me of that..
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Review
#328876 Review #328876 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Rotation
Took my car for an oil change and tire rotation to Firestone (was Expert Tire before they remodelled). The ppl at the counter are nice, but I really question the workmanship. After I picked up my car and looked at the worksheet, saw over $1200 in recommended repairs....
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1 comment
Anonymous
#492809

What a *** Yes, tire inflation makes a small diefcrfnee. But it doesn't even save as much fuel as the failed Cash For Clunkers program that cost Americans more in car payments than they could EVER save in fuel.

Getting 32 mpg vs 16 mpg and driving 32,000 miles a year still only saves around $200 a? month in fuel. And 700,000 *** destroyed perfectly good vehicles for the privilege.

Latest reports national fuel economy average increased 0.6 mpg . and how much was spent?

Review
#308020 Review #308020 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Rotation
Loss
$1200

Firestone Complete Auto Care in Columbus, Ohio - Don't go to Firestone Auto Care in Fort Myers, VA

I paid full price for a complete brake job excluding the rear brake pads because the cost was so high I planned on getting those replaced two weeks later. My car brakes squeaked every time I hit them after I left the shop. I took my car to a Firestone in DC and was told the other Firestone shop put the wrong brake pads on my car!!! The mechanics should be able to consult an owners manual and put the correct brake pads on my car. Additionally, I got a one new tire put on my car at the Firestone in Fort Myers, VA and asked for a tire alignment and rotation. My car was still veering to the left after I picked up my car so I took my car to a Firestone in DC and they said the other Firestone mechanics did not align or rotate my tires so they charged me and LIED to me about it!!!! This Firestone also charged me double for the labor on brakes ($90) and wouldn't give me a refund even though they admitted it was an administrative mistake! I had to call the corporate office and have a third party mediate and get my money refunded. They still gave me $5 less than I was promised as a refund over the phone. Do not go to the Firestone in Fort Myers, VA!!!!!! I also plan on filing a complaint to the Better Business Bureau. I wish I had seen this website BEFORE taking my car to Firestone.
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Review
#296407 Review #296407 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Rotation
Loss
$247

Contact Firestone Complete Auto Care Customer Service

Mailing Address:
CFNA, BK-11/Customer Service
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
All Firestone Complete Auto Care Contacts

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After DESTROYING my $3500 rims while replacing my tires, Firestone contacted me (only because I complained to the BBB) they set up what they called an "independent" to come view the damage to my wheels. This "independent" adjuster who is paid by Firestone didn't...
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Review
#170465 Review #170465 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Rotation