Firestone Complete Auto Care Tire Replacement Reviews

(4 reviews)
Advertised vs Delivered
Price Affordability
Value for money
I needed an inspection on a Saturday without having an appointment, Brandon and Laura took my car in quickly to my surprise. I was advised by Brandon my tires were just above borderline and I should consider replacement. Upon getting home I noticed that Included in my receipt was an estimate for new tires. I thought about the approaching winter and the estimate price that was given seemed to be very fair.... I called the Firestone shop and asked...
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I liked
  • Fast service fair price and pleasant staff
Turns out one of the tires was not round and they needed to order a new tire. I showed up Saturday morning shortly after they opened at 7:00 to have the tire installed. The man behind the counter asked if I was dropping it off or waiting. I said waiting and he told me they could not get me until 1:00 this afternoon because they had scheduled appointments. I told him to only put the tire on and I would go somewhere else for the oil changed. ...
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I didn't like
  • Bad customer service
  • Counter person with an attitude
I told the tech that I have the receipt and would like the tire to be prorated for the warranty, the Tech, Payton, told me that it was against company policy to honor the warranty and that he could not go against company policy. He said he was told he had to sell my daughter a brand new set of tires even though more than 65,000 miles of warranty was still on the tires. A new technician named Bobie then called me back and quoted me $586 for 2...
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I didn't like
  • Blatant hiding behind a techs opinion and red tape
While at firestone the next morning for the tire replacement the tech comes out and says they cant find the key lock it was missing. The actually took me and my wife to go in the bay where the repair was being done to search for the key lock. It was gone...They said not to worry the can break the lugs to install the tires. I said ok since we are here do it. So the new tires were installed and the next morning i look in the trunk with opened...
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