Product: Firestone Complete Auto Care Tire Replacement Clear all filters (12 of 12 reviews match)
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1.0
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Brought my vehicle in 1 hour early for an appointment to mount and balance 4 tires. Company waited until 20 minutes before closing time to tell me I had to pick up my car because they couldn't get to it in time. They apologized and offered me half off my install cost....
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1 comment
BSRO Social
#1525747

Hello,We definitely understand your frustration and would like to apologize for the poor customer service you have received. We would be happy to look into this on your behalf.

Please, email us at, socialcare@bfrc.com, with complete details, your contact information, and your invoice number. Thank you for choosing Firestone, we value your business.^Kristyn

Review
#1308293 Review #1308293 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Replacement
Reason of review
Pricing issue
Sat there for three hours for four new tires , guy come out and said the tire guy broke off three lug nuts and bolts what the ***.
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1 comment
BSRO Social
#1459659

Good afternoon. We're sorry to hear that you feel this way and we'd like the opportunity to get this issue resolved on your behalf.

However, we will need just a little more information in order to proceed.

Please send us an email with your contact information, the store's location, and further details. Thank you for being a valued Firestone customer and we hope to receive your email soon.

Review
#1228752 Review #1228752 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Replacement
Reason of review
Bad quality
I felt shortness of breath. It happened this morning, Dec 18, 2017 at 9:00AM. Recently, last Dec 11, I bought 4 tires for my 2008 BMW 528i, had it aligned and balanced. Now, I came back to have my wheels checked again as I notice my steering wheel is shaking when I...
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1 comment
BSRO Social
#1406866

Hello, thank you for making us aware of the service that you received when you came in to have the shaking of your steering wheel checked. We apologize for any frustration this has caused you.

Please email these details, including your contact information and the store's information, to socialcare@bfrc.com. We appreciate your business and we look forward to hearing from you.

Review
#1150964 Review #1150964 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Replacement
Called and made an appointment, just a set of tires.Change them. Almost 3 hours later I finally leave. Also got scammed into an alignment... I found out later the alignment was hardly off and didn't have to be done that day.. They scare you into charges that you might...
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3 comments
BSRO Social
#1396332

Hello, I apologize that you had a negative experience during your recent visit to Firestone Complete Auto Care. I would like to get your concerns escalated to our management team to investigate.

Would you please email us at SocialCare@bfrc.com with your contact information (including your name, phone number, and mailing address), the address of the store you visited, and the invoice numbers pertaining to the service that was performed?

Thank you for allowing us to assist you and we look forward to your response. ^Katrina

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Review
#1137272 Review #1137272 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Replacement
Reason of review
Bad quality
My wife had a blowout, went to get the spare rim & tire out of truck, it wasn't there, the tire was new & on a factory rim. Informed management at the time of the blowout which was about a year, asked by management why it took so long to notice this? Instead of...
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2 comments
BSRO Social
#1389938

Hello, I apologize that you had a negative experience during your visit to your local Firestone Complete Auto Care to have your tire replaced. I can only imagine how frustrating it was to find out that your spare tire was not in your vehicle after your wife had a blow-out.

I am happy to get your concerns escalated to the appropriate department for investigation. Would you please email me at SocialCare@bfrc.com with your contact information (including your name, phone number, and address), the address of the Firestone that you visited, a link to this review, and any invoices associated with this situation. We appreciate your feedback and I look forward to your response.

Thank you for choosing Firestone. ^Katrina

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Review
#1128958 Review #1128958 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Replacement
Reason of review
Poor customer service
My husband called and was told that this company in fact had the tires we needed.We checked in at 11:43 and left at 2:30. Earlier I saw two tires being delivered and the person who had our Truck met the delivery person and took the tires. The waiting area was freezing!...
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1 comment
BSRO Social
#1290565

Your satisfaction is important to us and we take matters like this seriously. We'd like to investigate this.

Please feel free to email us at socialcare@bfrc.com with full details and your contact information. We value your business and hope to hear from you soon.

Review
#1010388 Review #1010388 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Replacement
Reason of review
Poor customer service

Firestone Complete Auto Care - Tire Replacement Review

2.5
Details
I had just got my new firestone tires in late Nov. 2016 in which they blew out my front and rear brake light on passenger side. 2 months later I went in to have my tires rebalanced they screwed with my brakes and alignment it seems. Then I went a week later to get them to check one tire and now power steering is acting weird. It's seems if you're a female they create problems on your car to cheat you out of a lot of money.
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2 comments
GinaPegues
#1308983

Yes, they definitely make more problems for your car if you're a woman. I went in for an oil change and asked them to look at my right passenger headlight, which had been dimming.

When they came out with their clip board and wanting me to take a look, someone had cut both of my headlights. One of my headlights had been dimming, but it wasn't out when I pulled in. And then, all of a sudden, BOTH headlights weren't working at all. They wanted me to leave my car overnight while they ordered the parts.

I only wanted a quick oil change and for someone to look at my dimming headlight. I raised holy *** and had a melt down right there in their garage and then in the waiting room. I told the other customers who were waiting what had just happened to me.

A half hour later or more, they were bringing me my keys and telling me everything was working and it was on the house.

Everyone in the waiting room saw they were up to no good. I found another Firestone to go to only because my ex has a credit card for them. But every location is dishonest. I no longer use their credit card either.

I'm done with Firestone! I order my car parts from partsgeek.com and/or stylintrucks.com for more than half the cost and I pay a trusted mechanic to put them on for me.

I saved $1,200 this last time. Firestone is ridiculously overpriced.

BSRO Social
#1269749

Hello, we understand your concerns and we'd be happy to address this. Please feel free to email us at socialcare@bfrc.com with full details and your contact information. We appreciate your business and value your feedback.

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Review
#989495 Review #989495 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Replacement
Reason of review
Bad quality
2.3
Details
I chose Firestone Complete auto care of Wayne Rd. Westland MI because they were open on Sundays. I only wanted budget tires for the front of my 203 Ford Windstar SE. I looked on line put in the details and found a quote for $159.99 (now showing $149.99) --- So I called...
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1 comment
BSRO Social
#1268695

Hello,

Thank you for bringing your concerns with your recent experience to our attention. We would like to discuss your concerns in greater detail.

If you could please email us at SocialCare@bfrc.com with further details, your invoice number (if available), the store's address and the best number you can be reached at it would be greatly appreciated.

We value your feedback and business as a Firestone customer. We look forward to hearing back from you soon.

Review
#973636 Review #973636 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Replacement
Cons
  • Misleading staff
Reason of review
Poor customer service
Loss
$36

Firestone Complete Auto Care in Rochester, New York - Outstanding Crew/service

4.4
Details
I needed an inspection on a Saturday without having an appointment, Brandon and Laura took my car in quickly to my surprise. I was advised by Brandon my tires were just above borderline and I should consider replacement. Upon getting home I noticed that Included in my receipt was an estimate for new tires. I thought about the approaching winter and the estimate price that was given seemed to be very fair.... I called the Firestone shop and asked Brandon if I could get the tires put on that day and he said "sure, bring her on back and we'll fix ya right up". Brought the car to the shop and they started on it immediately, they took $20.00 off the bill for getting a Firestone credit card as well. The actual mechanic doing the inspection/tires seemed very pleasant. Received the car back quickly, without ANY issues, great people and all for a decent price. I'll be going back to this Firestone location in the future and saying bye to Goodyear.
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Review
#933797 Review #933797 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Replacement
Pros
  • Fast service fair price and pleasant staff
Reason of review
Reliable warranty

Contact Firestone Complete Auto Care Customer Service

Mailing Address:
CFNA, BK-11/Customer Service
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
All Firestone Complete Auto Care Contacts

Firestone Complete Auto Care Reviews

  1. 164 reviews
  2. 55 reviews
  3. 30 reviews
  4. 11 reviews
  5. 8 reviews
Firestone Complete Auto Care reviews
2.1
Details
Turns out one of the tires was not round and they needed to order a new tire. I showed up Saturday morning shortly after they opened at 7:00 to have the tire installed. The man behind the counter asked if I was dropping it off or waiting. I said waiting and he told...
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1 comment
BSRO Social
#1218107

Thank you for taking the time to express your frustration with the service that you received. We'd be happy to address this for you.

Please email us at socialcare@bfrc.com so that we can further assist. We appreciate your business and value your feedback.

Review
#924766 Review #924766 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Tire Replacement
Cons
  • Counter person with an attitude
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Firestone Sucks
  • Simple Oil Change
  • Firestone Is Not The Complete Aut