Manufacturer: Firestone Complete Auto Care Category: Replacement Clear all filters (7 of 7 reviews match)
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My husband called and was told that this company in fact had the tires we needed.We checked in at 11:43 and left at 2:30. Earlier I saw two tires being delivered and the person who had our Truck met the delivery person and took the tires. The waiting area was freezing!...
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BSRO Social
BSRO Social

Your satisfaction is important to us and we take matters like this seriously. We'd like to investigate this. Please feel free to email us at socialcare@bfrc.com with full deta...

Product
Firestone Complete Auto Care Tire Replacement
#1010388
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2 months later I went in to have my tires rebalanced they screwed with my brakes and alignment it seems. Then I went a week later to get them to check one tire and now power steering is acting weird. It's seems if you're a female they create problems on your car to...
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GinaPegues
GinaPegues

Yes, they definitely make more problems for your car if you're a woman. I went in for an oil change and asked them to look at my right passenger headlight, which had been dim...

BSRO Social
BSRO Social

Hello, we understand your concerns and we'd be happy to address this. Please feel free to email us at socialcare@bfrc.com with full details and your contact information. We ap...

2.5
Product
Firestone Complete Auto Care Tire Replacement
#989495
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I chose Firestone Complete auto care of Wayne Rd. Westland MI because they were open on Sundays. I only wanted budget tires for the front of my 203 Ford Windstar SE. I looked on line put in the details and found a quote for $159.99 (now showing $149.99) --- So I called...
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BSRO Social
BSRO Social

Hello,Thank you for bringing your concerns with your recent experience to our attention. We would like to discuss your concerns in greater detail. If you could please email us...

2.3
Product
Firestone Complete Auto Care Tire Replacement
I didn't like
  • Misleading staff
#973636
Reply to reviews
I needed an inspection on a Saturday without having an appointment, Brandon and Laura took my car in quickly to my surprise. I was advised by Brandon my tires were just above borderline and I should consider replacement. Upon getting home I noticed that Included in my...
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4.4
Product
Firestone Complete Auto Care Tire Replacement
I liked
  • Fast service fair price and pleasant staff
#933797
Reply to reviews
Turns out one of the tires was not round and they needed to order a new tire. I showed up Saturday morning shortly after they opened at 7:00 to have the tire installed. The man behind the counter asked if I was dropping it off or waiting. I said waiting and he told...
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BSRO Social
BSRO Social

Thank you for taking the time to express your frustration with the service that you received. We'd be happy to address this for you. Please email us at socialcare@bfrc.com so ...

2.1
Product
Firestone Complete Auto Care Tire Replacement
I didn't like
  • Counter person with an attitude
  • Bad customer service
#924766
Reply to reviews
I told the tech that I have the receipt and would like the tire to be prorated for the warranty, the Tech, Payton, told me that it was against company policy to honor the warranty and that he could not go against company policy. He said he was told he had to sell my...
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BSRO Social
BSRO Social

Hello, thank you for sharing this with us. We'd like to address this for you and your daughter. Please email us at socialcare@bfrc.com so that we can further assist. We apprec...

1.8
Product
Firestone Complete Auto Care Tire Replacement
I didn't like
  • Blatant hiding behind a techs opinion and red tape
#899715
Reply to reviews
While at firestone the next morning for the tire replacement the tech comes out and says they cant find the key lock it was missing. The actually took me and my wife to go in the bay where the repair was being done to search for the key lock. It was gone...They said...
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BSRO Social
BSRO Social

Hello,Thank you for bringing this to our attention. We would like to investigate this matter further for you. If you could email us at SocialCare@bfrc.com with further details...

1.6
Product
Firestone Complete Auto Care Tire Replacement
I didn't like
  • Being lied to
  • Tried to rip us off
#886172
Reply to reviews