Product: Firestone Complete Auto Care Tire Replacement Clear all filters (0 of 11 reviews match)
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Brought my vehicle in 1 hour early for an appointment to mount and balance 4 tires. Company waited until 20 minutes before closing time to tell me I had to pick up my car because they couldn't get to it in time. They apologized and offered me half off my install cost....
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BSRO Social
BSRO Social

Hello,We definitely understand your frustration and would like to apologize for the poor customer service you have received. We would be happy to look into this on your behalf...

1.0
Product
Firestone Complete Auto Care Tire Replacement
#1308293
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Sat there for three hours for four new tires , guy come out and said the tire guy broke off three lug nuts and bolts what the ***.
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BSRO Social
BSRO Social

Good afternoon. We're sorry to hear that you feel this way and we'd like the opportunity to get this issue resolved on your behalf. However, we will need just a little more in...

Product
Firestone Complete Auto Care Tire Replacement
#1228752
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Called and made an appointment, just a set of tires.Change them. Almost 3 hours later I finally leave. Also got scammed into an alignment... I found out later the alignment was hardly off and didn't have to be done that day.. They scare you into charges that you might...
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BSRO Social
BSRO Social

Hello, I apologize that you had a negative experience during your recent visit to Firestone Complete Auto Care. I would like to get your concerns escalated to our management t...

h.kitchener
h.kitchener

A piece of advice. Most car dealerships sell tires and balance them and align them. Their prices are usually in line with places like Firestone, etc. The key is that the deale...

Product
Firestone Complete Auto Care Tire Replacement
#1137272
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My wife had a blowout, went to get the spare rim & tire out of truck, it wasn't there, the tire was new & on a factory rim. Informed management at the time of the blowout which was about a year, asked by management why it took so long to notice this? Instead of...
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BSRO Social
BSRO Social

Hello, I apologize that you had a negative experience during your visit to your local Firestone Complete Auto Care to have your tire replaced. I can only imagine how frustrati...

Anonymous
William

Pirelli.Yeah, right, I forgot ; top of the line expensive.Had a "blow out".But I'm pretty sure they have a warranty.Quit worrying about the local retailer and contact the comp...

Product
Firestone Complete Auto Care Tire Replacement
#1128958
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My husband called and was told that this company in fact had the tires we needed.We checked in at 11:43 and left at 2:30. Earlier I saw two tires being delivered and the person who had our Truck met the delivery person and took the tires. The waiting area was freezing!...
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BSRO Social
BSRO Social

Your satisfaction is important to us and we take matters like this seriously. We'd like to investigate this. Please feel free to email us at socialcare@bfrc.com with full deta...

Product
Firestone Complete Auto Care Tire Replacement
#1010388
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2 months later I went in to have my tires rebalanced they screwed with my brakes and alignment it seems. Then I went a week later to get them to check one tire and now power steering is acting weird. It's seems if you're a female they create problems on your car to...
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GinaPegues
GinaPegues

Yes, they definitely make more problems for your car if you're a woman. I went in for an oil change and asked them to look at my right passenger headlight, which had been dim...

BSRO Social
BSRO Social

Hello, we understand your concerns and we'd be happy to address this. Please feel free to email us at socialcare@bfrc.com with full details and your contact information. We ap...

2.5
Product
Firestone Complete Auto Care Tire Replacement
#989495
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I chose Firestone Complete auto care of Wayne Rd. Westland MI because they were open on Sundays. I only wanted budget tires for the front of my 203 Ford Windstar SE. I looked on line put in the details and found a quote for $159.99 (now showing $149.99) --- So I called...
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BSRO Social
BSRO Social

Hello,Thank you for bringing your concerns with your recent experience to our attention. We would like to discuss your concerns in greater detail. If you could please email us...

2.3
Product
Firestone Complete Auto Care Tire Replacement
I didn't like
  • Misleading staff
#973636
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I needed an inspection on a Saturday without having an appointment, Brandon and Laura took my car in quickly to my surprise. I was advised by Brandon my tires were just above borderline and I should consider replacement. Upon getting home I noticed that Included in my...
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4.4
Product
Firestone Complete Auto Care Tire Replacement
I liked
  • Fast service fair price and pleasant staff
#933797
Reply to reviews
Turns out one of the tires was not round and they needed to order a new tire. I showed up Saturday morning shortly after they opened at 7:00 to have the tire installed. The man behind the counter asked if I was dropping it off or waiting. I said waiting and he told...
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BSRO Social
BSRO Social

Thank you for taking the time to express your frustration with the service that you received. We'd be happy to address this for you. Please email us at socialcare@bfrc.com so ...

2.1
Product
Firestone Complete Auto Care Tire Replacement
I didn't like
  • Counter person with an attitude
  • Bad customer service
#924766
Reply to reviews
I told the tech that I have the receipt and would like the tire to be prorated for the warranty, the Tech, Payton, told me that it was against company policy to honor the warranty and that he could not go against company policy. He said he was told he had to sell my...
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BSRO Social
BSRO Social

Hello, thank you for sharing this with us. We'd like to address this for you and your daughter. Please email us at socialcare@bfrc.com so that we can further assist. We apprec...

1.8
Product
Firestone Complete Auto Care Tire Replacement
I didn't like
  • Blatant hiding behind a techs opinion and red tape
#899715
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