Product: Firestone Complete Auto Care Repair Clear all filters (0 of 41 reviews match)
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Firestone is extremely ridulous in pricing, but if you're 60 and can't crawl around to do the work youself, whats one to do? My only auto credit card is of a firestone and living on a fixed income. Better to pay $19.00 a month for three years for brake jobs front and...
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Anonymous
Anonymous

I agree! They are charging me $135 for a $70 part! Then add labor to that. Ridiculous!

BSRO Social
BSRO Social

Hello, we'd be more than happy to discuss any concerns you have. If you could please email us at socialcare@bfrc.com with additional details, it would be greatly appreciated. ...

3.2
Product
Firestone Complete Auto Care Repair
#959465
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Came to Firestone for a patch, took them 35 min, even after I asked them if they could hurry bc I had to be at work soon, the one changing my tire messed up my valve stim and had to replace it....
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BSRO Social
BSRO Social

Hello,We understand your time is valuable. We would like to look into this further for you. If you could email us at SocialCare@bfrc.com with further details, invoice number (...

2.0
Product
Firestone Complete Auto Care Repair
#780565
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had brakes and caliper repaired,few weeks later heard they same caliper noise,took car back 3 more times to be told they couldn't hear the noise,so it couldn't be repaired,4th time they actually took an indepth look,found the caliper was leaking,which it doesn't say it...
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Anonymous
Bilal

there is service is so bad

BSRO Social
BSRO Social

Hello, we truly apologize for the negative experience that you had after having your brakes repaired. Please email BFSocial@accentonline.com with details and invoice number, i...

1.0
Product
Firestone Complete Auto Care Repair
I didn't like
  • Poor service and excessive charge
  • Excessive charge for part
#647602
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Went to firestone in Brookfield CTwhen I found tire flat this am. Waited 1 hour for the one person to show up who would even liik at the tire. I got major attitude from the people at the desk. They could not understand that i was there for one hour. Was first one...
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BSRO Social
BSRO Social

Hello,We are sorry to hear about you most recent negative experience with long wait and poor customer service at our Brookfield, CT location. We want to look into this further...

Product
Firestone Complete Auto Care Repair
#644070
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Well,I heard from a representative for firestone.He wasn't helpful at all. I got treated poorly,over charged for the crappy service I recieved.He said they have competative rates for labor and services they provided. This is complete ***. I am reporting this to the...
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BSRO Social
BSRO Social

We are sorry to hear about this issue! We understand your frustrations and would like to help. Please email us at BFSocial@accentonline.com with details of your visit, invoice...

Product
Firestone Complete Auto Care Repair
#620511
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On Monday my husband and I took my car into the knoxville Tn location. they tried to get 1,700.00 for repairs from us. when we told them no. they didn't like it. put on the alternator and then charged 678.33 to do it. got it home. it's now in the shop here being worked...
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BSRO Social
BSRO Social

Hello, we're truly sorry to hear that this happened. We'd like to look into this for you. Please email us at BFSocial@accentonline.com with details of your visit and the invoi...

Product
Firestone Complete Auto Care Repair
I didn't like
  • Excessive charge
  • Poor service and excessive charge
  • Suggesting unnecessary repairs
#620038
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I brought the car in at 8:15. the called at 12 said it was next. I called at 3 and was told it was next. I called at 6 and still not looked at. 7:30 they call and said I needed engine mount and rack and pinion was leaking and power steering was leaking. I asked...
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BSRO Social
BSRO Social

We're very sorry to hear there were issues when you came in for service. We definitely want to help with this situation. Please email us at BFSocial@accentonline.com with deta...

1.3
Product
Firestone Complete Auto Care Repair
I didn't like
  • Long wait
  • Full of it
  • Poor service and excessive charge
#598626
Reply to reviews
Save your time and money by going anywhere else. They will not do honest business with you. I am still picking up the pieces from over a year ago when I needed my car repaired. Bad company.
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Anonymous
***cern Customer

I am still battling with management over 'POOR' Products, Service, and Honesty. It has cost me increase in Insurance rates and the repair of what was neglected, misdiagnose, o...

BSRO Social
BSRO Social

Hello we are so sorry you had such abominable service. We would like to get this matter looked into. If you could reach out to us at Bfsocial@accentonline.com and provide us w...

Product
Firestone Complete Auto Care Repair
#584010
Reply to reviews
I brought my truck in because it would not start. I was told it needed a new cam sensor and pig tail because the timing chain cover gasket had leaked fluid all over the pig tail shorting it out. I was given a quote for 330.00 to replace the sensor and pig tail. Then I...
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Product
Firestone Complete Auto Care Repair
#529594
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Called in advance by care repair professional on my behalf about Rear Wheel Bearing and got price and time by the book. On arrival when discussed they priced it as a full assembly when it is a compression fit..cheaper. The manager over and he said he would have to see...
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Sc,Texas
Product
Firestone Complete Auto Care Repair
#492454
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