Product: Firestone Complete Auto Care Oil Change Clear all filters (89 of 89 reviews match)
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Firestone Complete Auto Care in Dallas, Texas - Horrible

1.0
Details
Got oil change now car shakes very badly. Steering wheel pulling to right. Car was great until I got oil change.
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1 comment
BSRO Social
#1768939

Hello, we are sorry to hear that you are experiencing shaking with your vehicle after having your oil changed. It sounds like our Triple Promise was not honored and we'd like the chance to help!

Please send us an email at socialcare@bfrc.com with your contact details, the store's address, and a summary of your review.

Thanks! ^Katrina

Review
#1690543 Review #1690543 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
1.0
Details
Took car in for oil change now car shakes and steering wheel is pulling to right.
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1 comment
BSRO Social
#1767394

Thank you for reaching out to Firestone. We would like to know more about your experience.

Please email us at socialcare@bfrc.com with your contact information, invoice number, the store's information, and a link to this review.

We will have your concerns addressed by our management team. ^Miguel

Review
#1689173 Review #1689173 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
Reason of review
Damaged or defective
Loss
$89
Preferred solution
Full refund
Tags
  • Ripoff
1.0
Details
Firestone Customer ServiceAugust 24, 2019 35 Marriott Drive P.O. Box 140990 Nashville, TN 37214-0990 This notification is in regard to engine damage that occurred to my 2006 F150 with 5.4l engine, auto trans., 2WD, and about 160,000 miles following an oil change at the...
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2 comments
BSRO Social
#1738181

Hello Gerald, we can understand your frustration with the last oil change you received at your local Firestone Complete Auto Care center. We'd like to help get a vehicle damage claim filed on your behalf.

Will you please send us an email at socialcare@bfrc.com with your contact information, the store's address, and a summary of your review?

Thank you for giving us the opportunity to make this right, and we look forward to receiving your email. ^Katrina

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Review
#1634074 Review #1634074 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
Cons
  • Solution to problem they created
Reason of review
Damaged or defective
Loss
$3500
Preferred solution
Restore my engine oil consumption to the previous state.
Tags
  • Faulty Repair Firestone
1.0
Details
I go in at 7:00 am this morning hoping to get an oil change before work, and there is not a single customer yet. I ask if I can get a standard oil change and I am told no they are too busy as I look behind where there is not a single customer. I proceed to ask if i can...
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1 comment
BSRO Social
#1738178

Hello, we are sorry that your local Firestone was unable to service your vehicle during your recent visit. We'd like to help get your concerns addressed.

If you'd like our assistance, please send us an email at socialcare@bfrc.com with your contact details, the store's location, and a summary of your review.

Thank you, and we hope to hear back from you soon! ^Katrina

Review
#1633624 Review #1633624 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
Cons
  • Terrible service
Reason of review
Poor customer service
1.0
Details
Went to firestone for a scheduled oil change and they said my brake fluid was contaminated. I didn't want to have it changed at that time. What they never told me was that when they checked it the fluid was below minimum. I didn't know it until the warning light came...
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3 comments
Anonymous
#1735344

I hope the FTC are seeing all these bad instances of bad business by Firestone!.

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Review
#1584465 Review #1584465 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
Cons
  • Long waiting
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Warranty And Customer Service
  • Firestone Review
1.2
Details
Firestone Complete Auto Care - Oil Change Equals Blown Engine!
Firestone Complete Auto Care - Oil Change Equals Blown Engine!
Firestone Complete Auto Care - Oil Change Equals Blown Engine!

Update by user Mar 11

Customer Service responded providing an email that doesn't work to submit my information to for further help!! Proof attached.

Original review posted by user Mar 11

I highly recommend having your oil changed at Firestone if you'd like them to forget to put the oil plug back in, resulting in a burnt out...
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11 comments
Anonymous
#1745290

The total in damages and labor after my engine burnt out was over $11k directly through thr Nissan dealership. After putting up a fight and threatening a lawsuit, Firestone took care of the bill.

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Review
#1490086 Review #1490086 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
1.4
Details
Firestone Complete Auto Care - OVERCHARGED FOR OIL CHANGE!
Firestone Complete Auto Care - OVERCHARGED FOR OIL CHANGE!
I went to the Firestone Complete Auto Care on Davis Hwy and all i asked for was an oil change and i even had a coupon, the $24.99 oil change and for my headlights to be changed and they ended up charging me almost $200. i need a refund because if i was a guy, that...
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1 comment
BSRO Social
#1640275

Thank you for sharing this information, Lindsey. We are sorry to hear about the experience you had at our Pensacola location and we are here to help.

On your behalf, we have escalated your concerns to the Area Manager to further assist you. Your file number is 2348330. You should expect a call from the Panhandle Area Manager within 48 hours. If you have any questions or concerns, please feel free to email us at socialcare@bfrc.com.

We look forward to hearing from you. ^ML

Review
#1461590 Review #1461590 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
Pros
  • Annoyed
Cons
  • It took 5 hrs
Reason of review
Pricing issue
Loss
$192
Preferred solution
Full refund
Tags
  • excessive wait
  • Overcharge
It's really too bad that there isn't a way to give zero stars on here. Please do not schedule any appointments with FireStone Mechanicsburg. They do not value your time at all. Inspite of scheduling the appointment, the car maintenance was not completed on time....
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1 comment
BSRO Social
#1612101

We are truly sorry to hear of our misuse of your time and the poor customer service you have received. If you would like to discuss this with us, please, feel free to email us at, socialcare@bfrc.com.

We will need your contact information, complete details, and your invoice number (if you received one). Thank you for choosing Firestone, we look forward to your email.^Kristyn

Review
#1422004 Review #1422004 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
Reason of review
Poor customer service
1.1
Details
Firestone Complete Auto Care - I have been punished with negligence and lack of respect for been a trusting and good customer to that facility.
Firestone Complete Auto Care - I have been punished with negligence and lack of respect for been a trusting and good customer to that facility.
Firestone Complete Auto Care - I have been punished with negligence and lack of respect for been a trusting and good customer to that facility.
Firestone Complete Auto Care - I have been punished with negligence and lack of respect for been a trusting and good customer to that facility.
I would like to bring your attention to an unsatisfactory experience I had at your Firestone Complete Auto Care located at 1W Hallandale Beach Blvd., Hallandale Beach FL 33009 auto repair shop on Friday, November 23. I have been a loyal customer, I brought my Fleet...
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1 comment
BSRO Social
#1610924

Enrique, thank you for bringing your service concerns to our attention. We take matters like this seriously and we apologize for any frustration caused by this experience.

Please email us at socialcare@bfrc.com with these details and your contact information for further assistance.

We appreciate your business and thank you for choosing Firestone. ^Jennifer

Review
#1419321 Review #1419321 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
Pros
  • New tires
  • Good tires
Cons
  • Bad customer service
  • Hated the experience
  • Lying when they are responsible
Reason of review
Bad quality
Loss
$375
Preferred solution
Let the company propose a solution

Contact Firestone Complete Auto Care Customer Service

Mailing Address:
CFNA, BK-11/Customer Service
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
All Firestone Complete Auto Care Contacts

Firestone Complete Auto Care Reviews

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Firestone Complete Auto Care reviews
Hello, We used to take our 2008 truck regularly to Firestone in Newark, CA. There was excellent customer service. Staff would send us emails and coupons to use for our next oil change. We even has life-time wheel alignment. After we passed the truck to our daughter, I...
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1 comment
BSRO Social
#1560324

We definitely understand your frustration regarding this recent oil change service. We would like to offer our assistance.

Please, email us at, socialcare@bfrc.com, with complete details, your contact information, and your invoice number. Thank you for choosing Firestone, we look forward to your reply.^Kristyn

Review
#1355522 Review #1355522 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution