Product: Firestone Complete Auto Care Oil Change Clear all filters (75 of 75 reviews match)
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I scheduled an appointment for an oil change at 5pm, and arrived on time.I patiently waited for 30 minutes without my car being touched. I then saw a couple arrive ten minutes later and pull inside the garage in their car and get serviced before I did. I also noticed...
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BSRO Social
BSRO Social

We are truly sorry to hear of the poor customer service you received during your recent oil change. We would like for the opportunity to help, please, email us at, socialcare@...

2.6
Product
Firestone Complete Auto Care Oil Change
#1209735
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I came to get my oil changed at the Firestone on Pantano and Speedway waited nearly 10 minutes for someone to come up and ask what I needed.As I was telling him I needed an oil change he snaps " can you tell your kids not to drink my creamer"!? There is a box of little...
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BSRO Social
BSRO Social

Hello, we are sorry to hear of the poor customer service you received while visiting one of our locations. We would like to hear more about this situation, please feel free to...

1.0
Product
Firestone Complete Auto Care Oil Change
#1177021
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Firestone Complete Auto Care - No customer service

Wife took our car in for oil change. Left with a leaking oil pan and a motor fan running continuously. Have called and called customer service and left messages with at least 2 people and havent heard from anyone in 10 days! Never go to firestone in carlisle pa.
1.0
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Service Scheduling
Product
Firestone Complete Auto Care Oil Change
#1078663
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Your new stores in Tucson will not attempt to retain their valuable customers.I have 3 cars and spent thousand of dollars at this store when it was called Fletcher's, the store that was recently acquired by Firestone. I had 50 dollars credit and one coupon for a Free...
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BSRO Social
BSRO Social

Hello, we definitely understand your concerns and we'd like to get management involved to look into this. Please email us at socialcare@bfrc.com with details and your contact ...

1.7
Product
Firestone Complete Auto Care Oil Change
I didn't like
  • I went home pretty upset from the way i was threaded
#1077119
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Yesterday I went into one of your dealers for an oil change and was told I needed an apt., so I made an apt for today for 10 am.I arrived at 9/50 am. At 11 am I asked how much longer I would have to wait and was told I was the next ticket up. Why was I given an...
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BSRO Social
BSRO Social

Hello, we know that your time is valuable and we'd like to get management involved to address your concerns. Please feel welcome to email us at socialcare@bfrc.com with these ...

Product
Firestone Complete Auto Care Oil Change
#1076675
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Came in for a oil change and tire rotation, was told that they would get me in as quickly as possible.Waited over an 1.5 hrs and I stood up to talk to the service tech when the manager called me by name and explained that he had two techs out on lunch and would get me...
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5.0
Product
Firestone Complete Auto Care Oil Change
I liked
  • Manager is outstanding and provids great service
#1058771
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I went in 2/18/17 for a oil change and discovered this morning my engine was smoking.I checked my oil and found that it was dry as ever. I got a quart of oil from Wal-mart and added it. What was going on for almost 2 hours my van was in Firestone getting a oil change...
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BSRO Social
BSRO Social

Your satisfaction is important to us and we take matters like this seriously. We'd like to investigate this. Please feel free to email us at socialcare@bfrc.com with full deta...

1.1
Product
Firestone Complete Auto Care Oil Change
I liked
  • Friendly
#1012131
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I had my oil changed in at North Colorado Springs store.My wife drove 2015 vehicle short distance toward home. Smoke and burning smell started. Oil pressure light came on. Wife got it to garage. I could tell oil change and oil filter was not right. They came and said...
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BSRO Social
BSRO Social

Thank you for sharing your oil change service experience. We're sorry to hear that you and your wife had issues with your service and would be more than happy to look into thi...

Product
Firestone Complete Auto Care Oil Change
#974328
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When they changed my oil in June 2016, they left it 3 quarts low and caused the engine to burn up.Now they have refused to replace the motor. I have all my documentation from them, every receipt, every quote from the date I purchased the car (brand new) and they worked...
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BSRO Social
BSRO Social

Thank you for sharing your feedback. We would like to know more about this. If you would, please email us at socialcare@bfrc.com with more details so we can further investigat...

1.0
Product
Firestone Complete Auto Care Oil Change
I didn't like
  • Service repairs
#944514
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Worst customer service I have dealt with in the auto service industry ever.Every attempt to get service done is met with one of the people on duty telling you how busy they are, and that it will most likely be two days before they can get the car back to you. My wife...
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BSRO Social
BSRO Social

Hello,We're sorry to hear about the extended service times and poor customer service you received. We would like to investigate this further for you. If you could email us at ...

1.8
Product
Firestone Complete Auto Care Oil Change
I didn't like
  • And do not care about building customer loyalty
  • Staff has absolutely no customer service skills
#870059
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