Product: Firestone Complete Auto Care Oil Change Clear all filters (0 of 78 reviews match)
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Came for oil change and they gave me a suggestion for 500$ changes, I denied those changes and now car is having *** lot of vibrations. I don’t know what these guys have done to my car. BAD BAD and BAD service
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BSRO Social

Hello, thank you for bringing your service concerns to our attention. We're sorry to hear this and we'd like to help. Please email us at socialcare@bfrc.com with the complete ...

1.0
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Firestone Complete Auto Care Oil Change
#1303686
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Firestone has the WORST customer service ever!!! I arrived at 6:30am - they open at 7am - I came in for a 30 minute oil change - At 9 am they had done NOTHING!!! to my car... this type of service is so unacceptable!!!!!!
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We definitely understand how frustrating a long wait time can be. Your time is very important to us and we would like to offer our assistance. Please, email us at, socialcare@...

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Firestone Complete Auto Care Oil Change
#1281373
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Thay crosthered the oil drain plug and won’t replace the pan thay put a self taping plug in it
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BSRO Social
BSRO Social

We are truly sorry to hear of this issue involving your oil drain plug. We would like for the opportunity to assist. Please, feel free to email us at, socialcare@bfrc.com, wit...

1.0
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Firestone Complete Auto Care Oil Change
#1217390
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I scheduled an appointment for an oil change at 5pm, and arrived on time.I patiently waited for 30 minutes without my car being touched. I then saw a couple arrive ten minutes later and pull inside the garage in their car and get serviced before I did. I also noticed...
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BSRO Social
BSRO Social

We are truly sorry to hear of the poor customer service you received during your recent oil change. We would like for the opportunity to help, please, email us at, socialcare@...

2.6
Product
Firestone Complete Auto Care Oil Change
#1209735
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I came to get my oil changed at the Firestone on Pantano and Speedway waited nearly 10 minutes for someone to come up and ask what I needed.As I was telling him I needed an oil change he snaps " can you tell your kids not to drink my creamer"!? There is a box of little...
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BSRO Social

Hello, we are sorry to hear of the poor customer service you received while visiting one of our locations. We would like to hear more about this situation, please feel free to...

1.0
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Firestone Complete Auto Care Oil Change
#1177021
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Firestone Complete Auto Care - No customer service

Wife took our car in for oil change. Left with a leaking oil pan and a motor fan running continuously. Have called and called customer service and left messages with at least 2 people and havent heard from anyone in 10 days! Never go to firestone in carlisle pa.
1.0
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Service Scheduling
Product
Firestone Complete Auto Care Oil Change
#1078663
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Your new stores in Tucson will not attempt to retain their valuable customers.I have 3 cars and spent thousand of dollars at this store when it was called Fletcher's, the store that was recently acquired by Firestone. I had 50 dollars credit and one coupon for a Free...
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Hello, we definitely understand your concerns and we'd like to get management involved to look into this. Please email us at socialcare@bfrc.com with details and your contact ...

1.7
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Firestone Complete Auto Care Oil Change
I didn't like
  • I went home pretty upset from the way i was threaded
#1077119
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Yesterday I went into one of your dealers for an oil change and was told I needed an apt., so I made an apt for today for 10 am.I arrived at 9/50 am. At 11 am I asked how much longer I would have to wait and was told I was the next ticket up. Why was I given an...
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BSRO Social

Hello, we know that your time is valuable and we'd like to get management involved to address your concerns. Please feel welcome to email us at socialcare@bfrc.com with these ...

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Firestone Complete Auto Care Oil Change
#1076675
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Came in for a oil change and tire rotation, was told that they would get me in as quickly as possible.Waited over an 1.5 hrs and I stood up to talk to the service tech when the manager called me by name and explained that he had two techs out on lunch and would get me...
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5.0
Product
Firestone Complete Auto Care Oil Change
I liked
  • Manager is outstanding and provids great service
#1058771
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I went in 2/18/17 for a oil change and discovered this morning my engine was smoking.I checked my oil and found that it was dry as ever. I got a quart of oil from Wal-mart and added it. What was going on for almost 2 hours my van was in Firestone getting a oil change...
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Your satisfaction is important to us and we take matters like this seriously. We'd like to investigate this. Please feel free to email us at socialcare@bfrc.com with full deta...

1.1
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Firestone Complete Auto Care Oil Change
I liked
  • Friendly
#1012131
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