Product: Firestone Complete Auto Care Manager Clear all filters (33 of 33 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Firestone Complete Auto Care in Austin, Texas - Services not rendered

I initially went into the location with an AC concern(blowing hot air).I recieved a AC diagnosis inwhich i paid for and at the time the results were that the veh needed a highside service port core.This was the result after just using free-on as a way to test for leaks.3 weeks later the veh is back in the shop with the same problem and this time they used free-on and Dye to test for leaks and found a leak on the discharge line of the service port core.When i asked why didnt they use that test the first time,the store manager responded with "we did use dye,just at the end of the process the first time you brought your veh".Im not a mechanic by any means but i believe you use Dye in the beginning.Also this leak they speak of was diagnosed in 2012 by Mazda,Firestone said on the intial visit they did not find this leak.I believe within 2 years this leak would be more apparent especially after the manager acknowledged when they were checking the veh the first time there was a huge spill in the fluids and they didnt check any further because the AC was already blowing cold air.But that was because they added freeon.i would like someone to contact me about this.Police report on file because the Manager refused to answer our questions and told us to leave and we did not because we were still trying to trouble shoot the process they went through for diagnosis.
View full review
Review
#503506 Review #503506 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
Loss
$200
Tags
  • Firestone Car Repair

Firestone Complete Auto Care in Urbandale, Iowa - Charged for Misalignment

The alignment on our vehicle was fine. We took our truck to the Firestone we visit routinely for other fixes and will NEVER go back there again. We needed the rack and pinion fixed on our truck. As part of this maintenance an alignment is needed, we paid for an alignment only to hop into the vehicle and find that our truck is now VERY misaligned - the steering wheel is VERTICAL!! When we brought it back to the shop first thing the following morning, the manager (Mike) proceeded to inform us they would not fix it until we bought new tires from them. The tires are the same tires that were on it when it was FINE prior to the repairs!! Urbandale, Iowa - Manager Mike - I now wonder how/if they truly do the other routine minor repairs we've paid for?!
View full review
Review
#473676 Review #473676 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
Loss
$80

Firestone Complete Auto Care in Beaufort, South Carolina - Okatie Firestone damaged my car and refuses to take responsiblilty

I took my car to Okatie Firestone where they damaged my hood. They refuse to pay for the repairs and John R. (manager) was condescending and rude when I complained about the issue. The hood had two identical dents opposite of where the hood supports are. They were obviously caused while opening and closing the hood somehow. I did not see it happen so I don't know exactly how the damage occurred. All that I know for sure is that the damage wasn't there before bringing it to Okatie Firestone and was damaged when the car was returned. All I want is for Okatie Firestone in Beaufort to take responsibility for something that obviously happened on their watch.
View full review
2 comments
Consumer A
#724466

Hello,

My name is Tom and I am with the Firestone Complete Auto Care Corporate Offices. I have read through your concerns with this location and would like to assure you that we take damage claims such as yours very seriously. Please contact me at social@bfrc.com with the invoice number from your service and the phone number on your account so that we can get our claims department involved for investigation.

Best regards,

Tom

Rosibel
#735785
@Consumer A

Well, I was offered half of the cost of damages to my hood by the manager that was rude to me. I could tell that he realized that his initial behavior was uncalled for.

He did apologize, but I didn't accept the money. Why should I have to pay half of the damages done by them? Anyway, I called the corporate claims dept.

and they eventually paid for the damages in full. I'm glad it was resolved, but it definitely no thanks to the rude manager of the Okatie Firestone.

View more comments (1)
Review
#450433 Review #450433 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
Loss
$902
Tags
  • Okatie Firestone in Beaufort SC
I will not be returning to the store in grapevine,tx.I was having a conversation with the general manager Joe davis.we were talking about old cars and how he had done a lot of restoration on cars.he told me how when he lived in Tennessee the white man would always try...
View full review
6 comments
Anonymous
#713463

It seems with this company that dollars in the till will forgive you of anything at least let the bosses pretend it doesn't really happen, is it really any different from any other place? But I know at Starbucks that its my fault for paying 10 dollars for coffee, at jcpenny I can always look under the sticker, but with my 'nieghborhood' mechanic I would like to feel I can trust his judgement, where does the dollar and common sense, human decency, line blur. Gmail parts for my truck, great, they built it, autozone parts at the same price, think next time I'm going to send my "negro" brother in law in first and see if he gets it better

View more comments
Review
#444329 Review #444329 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
Tags
  • firestone stay away racest and a l

Firestone Complete Auto Care in Rocklin, California - Tire Price Bait and Switch

I received an online quote "out-the-door" price of $320 for 4 tires at the Roseville, CA Firestone location. The quote included my zip code so that (in the words of the company) the quote would reflect total price, including taxes and fees. When I got there, the price was $380. I received no help form the manager even when I showed him my printed quote in hand. I went there because their total price was the lowest in town. But, they weren't even competitive after the 20% bump up. I left and went to Les Schwab, their quote was exactly what I paid. Never again, Firestone!
View full review
1 comment
Consumer A
#650042

Hello,

My name is Tom and I am with the Firestone Complete Auto Care Corporate Office. I apologize that there was resistance accepting your online qoute. Online qoutes show the "out-the-door" price with the exception of tax and shop supplies. Some vehicles equipped with the Tire Pressure Monitoring System include an additional charge for a component kit which should be reflected in the online qoute as well. I apologize if this was not provided to you. We also offer a price-match guarantee if you find a price for a comparable service lower then ours. Please message me at social@bfrc.com so that I can help make things right. If you could include the exact store location you visited along with your contact infomation it would be greatly appreciated.

Sincerely,

Tom

Review
#407192 Review #407192 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
Tags
  • Did not honor quote
I have not purchased any auto related items since AAFES contracted to Firestone to manage the base service station. I have been purchasing Michilin Tires for the past 30 years at Randolph AFB Texas and was always pleased with the price and service. The last set...
View full review
1 comment
Consumer A
#478359

I am from the corporate office of Firestone Complete Auto Care and would like to help.

Generally, our stores do not carry the Michelin brand. So when we have customers who would like to purchase Michelins, we need to purchase them from a distributor. What this means is that we do not get the same dealer pricing that allows the retailer to make their usual profit on the tire sale.

Without knowing the specifics of your situation, I would assume that the store sold you the Michelin at or below the cost that they paid for the tire in order to earn your business.

While the price seemed out of line, it was likely the best the store could do since they do not carry Michelin tires.

Again, I would like to get more information about your situation to confirm that is what happened. If you would like me to do that, please email me at social@bfrc.com so I can get some additional information from you.

Thanks,

Steve

Review
#316920 Review #316920 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager

Firestone Complete Auto Care in Winston Salem, North Carolina - Overcharging

Lexington, NC residents beware of Firestone Complete Auto Care! I recently discovered that this company charges customers about 300% above retail cost for parts they service your vehicle with and then add large hourly fees for installing them! There are several other auto service businesses in the area that will give you a better deal and stand behind their work. Be careful about falling into a trap of thinking Firestone is the best just because of there national name. Firestone will also attempt to pressure you into purchasing services that you don't need. I have personally been a victim of this practice at the hands of the Lexington, NC Firestone store manager. Check all your reciepts and don't hesitate to question everything they do if you should choose them to service your vehicle.
View full review
3 comments
Anonymous
#681008

This is true.

They tried to charge me $254 for a strut assembly that cost $85.

Consumer A
#478363

I am from the corporate office of Firestone Complete Auto Care.

We do our best to be as competitive as possible in the marketplace with other full-service automotive service retailers. Unfortunately, we cannot compete with part houses who only sell parts and do not install them.

The markup on parts varies based on the part and the labor will also vary based on the time it takes to service the vehicle.

While marking up prices sounds like a deceptive practice, it is necessary in order to maintain the operations of the store and employ the technicians who work on the vehicle. Part of the selling price is also the ability to provide quality parts and long post-purchase warranties so that if something happens down the road, we can stand behind our work and the parts that we used in the service.

When we see vehicles, we believe that the customer has a right to know the condition of their vehicle and to be informed of what the vehicle manufacturer recommends based on mileage or age of the vehicle. Then, the customer has the option to have those services performed or wait until a later time. Many customers appreciate us letting them know so they can take care of the service or plan for the service at a later time.

However, if the store told you that you had to get something done or engaged in a high pressure conversation, then I would like to know because that is not how we want to operate.

Please send me an email at social@bfrc.com so I can get more information from you.

Thanks,

Steve

Anonymous
#475455

Go to SEARS 8) 8) 8)

View more comments (2)
Review
#316237 Review #316237 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager

Firestone Complete Auto Care in Amsterdam, Ohio - Firestone complete autocare

I am not an employee of firestone but have seen first hand the ignorance displayed by management (Larry Griffin) of the american way location in memphis tn. and hope that jeff masse doesnt ignore this complaint as he seems to ignore the tecnicians that make the money he has no trouble spending. On many accounts mr. Griffin has sat in the bathroom toying around like a 5 yr old for 45 minutes or more at a time 5 or more times a day. He has allowed his girlfriend, which i am sure his wife is unaware of to sit around where the technicians are working so as to annoy them with her presence. I also heard him admit first hand to setting a fire in the shop where the tech.s work because he likes to leave his cigarettes on the counter burning (there are burn marks on the counter to provide proof) he also exudes sheer laziness by pawning his work off on the technicians so he can spend his time playing on his phone. another situation is the manager allowing techs to work using faulty equipment which will surely eventually result in injury!These are just the tip of the iceburg and i hope firestone management looks for better representation that what they are displaying as of the present time. To customers of firestone, you would do better asking what you need of the technicians themselves as management has issues doing their job =) congratulations firestone on a job mediocrely done!
View full review
1 comment
Anonymous
#401827

Wow! Glad this kind of stuff doesn't happen where we live! Hope Firestone cleans up their act!

Review
#285874 Review #285874 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
Ok, really, ... i was waiting outside a Firestone Tire shop in Richardson, TX 75080; in the cool sun waiting for the Manager - Randy, to get one of his three (3) on duty Service men on my car. There were three (3) empty bays, two bays with cars in them that were not...
View full review
7 comments
Anonymous
#1349883

sounds fake but ok

View more comments
Review
#270412 Review #270412 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager

Firestone Complete Auto Care in Houston, Texas - Liars.....

I was an employee at the Galveston Texas Firestone while there I saw things that repulse me, the manager an *** named Tony Saltz steals from people the company and his employees, he drinks and pops pills on the job he lies to customers he is a despicable human being he's *** and they just turn the other way. He lied on me and about me but that's just the tip of the *** iceberg! He actually drinks a six pack of beer every day at the store in the *** store! He is rude to people especially younger people and he thinks he's untouchable. I will let the whole *** world know what *** he is and just how pathetic Firestone is for letting this go on.
View full review
Review
#263125 Review #263125 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager