Product: Firestone Complete Auto Care Manager Rating: 3 Stars Clear all filters (3 of 33 reviews match)
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Rating:
2.5
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Update by user Nov 04, 2018

All is well. The bank, Credit First refused to even let me dispute this charge.

They said it should probably have been for more and told me I should just be glad that that was all they charged ! I contacted the firestone where the erroneous charge was made and was told...

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1 comment
Consumer A
#1575272

We would like to offer our assistance with this credit card issue. If you would like to discuss this with us, please, feel free to email us at, socialcare@bfrc.com, with complete details, your contact information, and the invoice number (if possible). Thank you for choosing Firestone, we value your business.^Kristyn

Resolved
Review
#1373908 Review #1373908 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
Cons
  • Charged old credit card without authorization
  • Charged credit card without authorization
Reason of review
Problems with payment
Loss
$24
Preferred solution
Full refund
Tags
  • Unethical Charge
2.9
Details
That location got the worst management ever, I am not gonna blame the tech who broke my wheel cover, accidents happen, we are human and we make mistakes, but been waiting for 4 weeks to get that part back from GMC, wasting my time, ordering the wrong size part,...
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1 comment
Consumer A
#1535284

We are truly sorry to hear of the poor customer service you have received. If you would like to discuss this with us, please, feel free to email us at, socialcare@bfrc.com.

Please, include full details, your contact information, and your invoice number. Thank you for choosing Firestone, we look forward to your response.^Kristyn

Review
#1322384 Review #1322384 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
3.3
Details
I brought my 2011 Jeep in for Transmission, Radiator Coolant and Transfer Case fluid changes.When put on the lift, the Service Technician observed a transmission coolant line leaking and advised the transmission fluid could not be changed. After making that assessment,...
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1 comment
Consumer A
#1395477

Hello, we are sorry to hear of your trouble that you had with your Jeep's transmission and the service that you received for it. We aim to provide the best customer service possible, so we would like to offer our assistance in this situation.

Please send us an email at socialcare@bfrc.com with your contact details, a link to your review, and your invoice number of this visit so that we can get this information to the district manager for review. Thank you, we hope to hear from you soon.

Review
#1135732 Review #1135732 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
Cons
  • Customer service stinks
Reason of review
Poor customer service
Preferred solution
Would like to speak personally to District Manager of Rocky River, OH

Contact Firestone Complete Auto Care Customer Service

Website:
www.firestonecompleteautocare.com
Mailing Address:
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
All Firestone Complete Auto Care Contacts

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