Product: Firestone Complete Auto Care Manager Clear all filters (0 of 30 reviews match)
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My car was in there for an estimate. The estimate was too high to make fixing the car worthwhile. I have bought another car. I was told that there was no charge. Some time later, I just happened to open what appeared to be an ad for Firestone, only to find that it was...
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BSRO Social
BSRO Social

We would like to offer our assistance with this credit card issue. If you would like to discuss this with us, please, feel free to email us at, socialcare@bfrc.com, with compl...

2.5
Product
Firestone Complete Auto Care Manager
I didn't like
  • Charged credit card without authorization
  • Charged old credit card without authorization
#1373908
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Annual vehicle inspection: I changed the two light bulbs for the rear license plate myself because the inspection showed the bulbs worn out and I had to replace them to pass the inspection. I changed them, paying $6.50 for two bulbs at an Autozone nearby, to save $34....
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BSRO Social
BSRO Social

Hello, We are truly sorry to hear of the long wait time you had to endure for your inspection to be completed. We understand your frustration and would be happy to help. Pleas...

Product
Firestone Complete Auto Care Manager
#1359487
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That location got the worst management ever, I am not gonna blame the tech who broke my wheel cover, accidents happen, we are human and we make mistakes, but been waiting for 4 weeks to get that part back from GMC, wasting my time, ordering the wrong size part,...
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BSRO Social
BSRO Social

We are truly sorry to hear of the poor customer service you have received. If you would like to discuss this with us, please, feel free to email us at, socialcare@bfrc.com. Pl...

2.9
Product
Firestone Complete Auto Care Manager
#1322384
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Hi, I'd a bad experience with this store and especially with the Manager Dustin Colwell. I'd been to this store yes'day to have my 2003 Hummer H2 AC checked. In the quote he put in a part Schrader Valve for $720, i've called in for the technician to inquire about the...
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BSRO Social
BSRO Social

We definitely understand your frustration and would like to hear more about these pricing concerns. Please, email us at, socialcare@bfrc.com, with the details you have provide...

Product
Firestone Complete Auto Care Manager
I didn't like
  • Price quote
#1254161
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I brought my 2011 Jeep in for Transmission, Radiator Coolant and Transfer Case fluid changes.When put on the lift, the Service Technician observed a transmission coolant line leaking and advised the transmission fluid could not be changed. After making that assessment,...
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BSRO Social
BSRO Social

Hello, we are sorry to hear of your trouble that you had with your Jeep's transmission and the service that you received for it. We aim to provide the best customer service po...

3.3
Product
Firestone Complete Auto Care Manager
I didn't like
  • Customer service stinks
#1135732
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In the past 6 months I have discovered the Firestone store was charging me double for the parts used on a repair job and double on normal labor charges. Last week I went to my local Firestone store for state inspection, anticipating that my brakes would need replacing,...
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BSRO Social
BSRO Social

Hello, thank you for making us aware of your experience at our location. We'd like to look into this for you. Please email us at socialcare@bfrc.com so that we can further ass...

Product
Firestone Complete Auto Care Manager
#931286
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I was at the Firestone Complete Auto Care on Thompson Lane in Murfreesboro, Tn today, came in at about 4:30 in the afternoon and had an issue that was going to take a longer than normal time to fix. The technician said he did not know if they had enough time to fix it...
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BSRO Social
BSRO Social

Hello, thank you for bringing this to our attention. We're sorry to hear about this negative service experience and we would like to learn more. If you could please email us a...

Product
Firestone Complete Auto Care Manager
#865088
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Joel & Cheryl were extremely cheerful and friendly. Especially Cheryl, she had such a great attitude! I had a low tire on my rental car and was going to be late for work, I was in a total panic. She took me to work and had the car dropped off at my work. I was...
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BSRO Social
BSRO Social

Hello,Thank you for taking the time out of your day to share the great service experience you had with the manager, Joel and Cheryl when getting service at our Murfreesboro, T...

5.0
Product
Firestone Complete Auto Care Manager
#781085
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Firestone ripped off my wife and daughter both in period of 8 months. the manager of the store told me if they are over 18 and not 'handycapped' they should be smart enough to be able to say no to their sales pitches...they prey on women by selling them services not...
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Anonymous
Anonymous

Thank you for bringing this to our attention. We take your feedback seriously it's what helps us offer you better auto service! We'd like to discuss your recent service in gre...

1.0
Product
Firestone Complete Auto Care Manager
I didn't like
  • Dishonety
  • Front desk staff confused explains things confusing
#778516
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I work for Firestone Complete Auto Care in Las Vegas,NV. We had a good running store till we got a new manager Resul Braza Sorry but he is not a manager and we are going to lose business and employee and upset customer please help us and your customers by looking into...
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BSRO Social
BSRO Social

Hello, Thank you for providing this feedback and we would like to make sure that this is addressed. Please call our employee action line at 1-800-750-4975 so these concerns ca...

Product
Firestone Complete Auto Care Manager
#745241
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