Product: Firestone Complete Auto Care Manager Clear all filters (33 of 33 reviews match)
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Firestone Complete Auto Care - Firestone Tire in Sugarhouse SLC Utah are incompetent

I took My Jeep wrangler into Firestone Tire for it's first oil change, it's so close to my house I thought I'll just leave it and go home. They called to tell my it was ready for pick up so I walked over, paid for the service and drove off. 3 blocks later the oil filter blew off and smoke started poring off the engine, and it left a big dent in my hood from the inside. They failed to call me back when I called their main head quarters and it was impossible to get through to someone. I year later and Against my better judgment I had a flat tire in my husbands truck so my new born baby and I had no choice but to return to the Firestone. It's a tire store so how could they screw it up? When I picked up the truck after paying I drove away and wouldn't you know it I turned left and my tire fell off. Yep, they didn't tighten the bolts. since then I had a family member take over management of a different Firestone tire, and had him do some work on my Jeep cherokee and I was so happy with service, not only did they do great work, they compensated a few parts here and there for the bad taste I had in my mouth from the sugarhouse store. He told me the sugarhouse store was under new management so I could trust them for a few repairs. Well, that turned out to be a mistake, they are still incompetent and not only that, the manager of the store called my family member and told him to not send people to their store to have warranty work done if we didn't even pay for the part in the first place. However, she didn't study our history and his note explaining the bad history we had with them and the reason the part was not charged to us. Thanks for causing friction in our family firestone Tire, not only did you damage 2 Jeeps and 1 ford you caused riffle in my relationship with my family member due to lying to him about what was really going on.
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Review
#253370 Review #253370 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
From: Sent: To: Subject: DeMario, Ron [RDeMario@bfrc.com] Thursday, June 02, 2011 11:59 AM *RM S.E. Zone Stores; *RM-Southeast Zone ADM's*; *RM-Southeast Zone DM's*; *RMSoutheast Districts*; *RM-Southeast Zone Staff* FW: June 2011 National Sales Challenge -...
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3 comments
Anonymous
#440196

Yeah.. You are a ***.. I've never had an issue with any of their locations

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Review
#244479 Review #244479 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager

Firestone Complete Auto Care in Lake City, Florida - Firestone call black employee *** memphis tn.

firestone will rip you off,i visit firestone in memphis and found out the manager that call black employee *** is still working,i will never buy firestone again.they mistreat there black employee,s that person should go to eeoc,that manager should not be working,i,m gonna call news channel 3 here in memphis,may be they can broadcast this and get some action,firestone is coming to the light now,i alway,s assume firestone was not a diverse company,they alway,s sell you a dream,the black employee,s are alway,s working in the back,never up front
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3 comments
Anonymous
#339383

The manager's name is Rusty Throgmorton, he is still employed at the same location @poplar and highland. There have been several employees to file complaints against him to no avail. Someone should get this guy.

Anonymous
#294150

i just heard about this on the radio,it,s hard to imagine firestone still having the manager that call black employee *** still working.i,m now hearing the asst district manager is gone,also they force a black manager out after 20 years,firestone it,s time to settle up and revamp your system,there is no question firestone you have racial discrimination here,this stuff is all over the internet,just do a google search,the longer it stays out there,it will definitely hurt firestone,revamp and clean house,eeoc will take this to court and media,get ready

Anonymous
#292904

yes you should go to the eeoc,firestone is a very racist company,my cousin use to work for them,they are very low down,they have very few if any black,s in hi position,s with in the company,visit any store in memphis tn and you will see it for yourself

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Review
#240315 Review #240315 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Manager
Loss
$725