Product: Firestone Complete Auto Care Customer Care Clear all filters (55 of 55 reviews match)
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When the location was called Fletchers my wife purchase the Four Family Plan Oil Changes for 180 dollars.My wife used the oil change once and now we were told that Firestone will not Honor it. We are out over 130 dollars. We called to Firestones and neither one would...
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1.0
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Firestone Complete Auto Care Customer Care
#1097715
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I went to the Firestone store at 3638 E Thomas Rd, Phoenix, Arizona 85018 for an oil change.They told me my battery was bad and that I needed a new one. I immediately went to O'Reilly (I had a warranty on my battery) with my receipt for my 11 month old battery. They...
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Hello, your satisfaction is important to us and we'd be happy to look into this for you. Please feel welcome to email us at socialcare@bfrc.com with these details and your con...

1.0
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Firestone Complete Auto Care Customer Care
I didn't like
  • Unethical behavior and not filling window washing fluid
#1080725
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I purchased a new set of tires from Firesone on Shadow Mountain 4640 W.Ann Road North Las Vegas Nv. After taking the truck home my ABS light came on. I took my truck back and had them run a diagnostic test. Found out I needed a new ABS module. Asked the service advisor...
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Hello, we understand your frustration with this experience and we'd like to look into this for you. Please feel welcome to email us at socialcare@bfrc.com with these details a...

4.3
Product
Firestone Complete Auto Care Customer Care
I liked
  • Tires
I didn't like
  • Service advisor
#1066194
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Firestone Complete Auto Care Customer Care Review

#1037837
1.0
Details
Appointment made for 1:00p.m. car went back to be serviced at 1:45p.m. why make an appointment? Service is no good. False advertisement.
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No obe is talking to me to tell me why is taken so much time to fix one tire.It is taken plenty of time to fix just one tire. This place is like a Doctors office. I am very angry with my time. I couldnt go to work today because I got in their workshope by 1: 15pm...
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We know that your time is valuable and we'd like to ensure that this is addressed. Please feel welcome to email us at socialcare@bfrc.com with these details and your contact i...

Product
Firestone Complete Auto Care Customer Care
#1053940
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Rented a car thru Enterprise and company that uses you wen in to store magnolia and ball in California.Store front clerk Joe s lack of customer service Told me and hour. Wen I came back was out side talking to a girl not related to store. Came in didn't acknowledge me...
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Thank you for bringing your concerns with the customer service you experienced to our attention. We would be glad to look into this further for you. If you could please email ...

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Firestone Complete Auto Care Customer Care
#1043345
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I was treated like a piece of *** !I don't know if it's my race ( part white/Hispanic/Indian) or my clothes (work & Cowboy hat). I waited fir 2 1/2 hours - never even looked at my truck ! All I wanted was tire balancing ! The put several people in front of me !Horrible...
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We're sorry to hear about the poor experience you recently had at one of our locations. We would like to look into this and discuss your concerns further. If you could please ...

Anonymous
Anonymous

They are horrible and treat all black people like ***. I won't ever shop in kmart again. They have people walking around in the store from lost prevention following people whi...

Product
Firestone Complete Auto Care Customer Care
#1042529
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Front desk person very rude and argumitive seemed he didnt want to be there and pushed back without even having mechanic look at car.
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Hello, we strive to provide the best customer service possible during each interaction with customers and we would like to look into what happened when you visited our store. ...

1.0
Product
Firestone Complete Auto Care Customer Care
#999365
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Please review your file #2230936 that sent to you on 1/19/2017, which offered a complete detail of my request from Firestone Store No: 306091.Upon offering details of my complete, Firestone suggested that should I not hear from Firestone Store No: 306091 within 24...
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Hello, your satisfaction is important to us and we take matters like this seriously. Please feel free to email us at socialcare@bfrc.com so we can follow-up on this for you.

3.5
Product
Firestone Complete Auto Care Customer Care
I liked
  • Original request
#994984
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Very Poir service at the Location in Burbank I'll 60459. Took other vehicles in ahead of me even though I had an Appt.
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1.3
Product
Firestone Complete Auto Care Customer Care
#992181
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Made an appointment and when I went the employee said I did not have any reservation he started raising his voice and was extremely rude.He just said there is a mistake been made and what the heck to do about it. This is absolutely unacceptable I have been a customer...
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Thank you for taking the time to express your concerns about your experience. We'd be happy to address this for you. Please email us at socialcare@bfrc.com so that we can furt...

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Firestone Complete Auto Care Customer Care
#971966
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