Manufacturer: Firestone Complete Auto Care Category: Repair Clear all filters (34 of 34 reviews match)
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Another Victim of Firestone Complete Auto Care
Another Victim of Firestone Complete Auto Care
I don't know a *** thing about cars, but I do know my way around Google! I have included the part numbers so you can look them up too and you'll find what I found - most of these items are marked up over 100% and I'm being generous! But what triggered this research...
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GinaPegues
GinaPegues

Update: I used partsgeek.com and stylintrucks.com to order the parts Firestone recommended. I paid $407.82 for all five parts and that includes shipping. I bought fuel injec...

BSRO Social
BSRO Social

Hello, thank you for sharing this. We strive to deliver excellent service to every customer. We'd like to get management involved to address any concerns that you may have abo...

1.0
Product
Firestone Complete Auto Care Car Repair
I liked
  • Very unsatisfactory
I didn't like
  • Dishonest practices
  • Theft
  • Excessive charge for part
#993726
Reply to reviews
They lied telling us the work on our car would be $700 max only to raise it to $900 and they NEVER even fixed the car. They didn't even check the car out before changing this one part to see what the problems actually were. So, thanks to their non-generosity we are in...
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BSRO Social
BSRO Social

Hello, thank you for sharing this. We definitely want to ensure that this is addressed appropriately. Please feel free to email the details of your experience to socialcare@bf...

1.0
Product
Firestone Complete Auto Care Car Repair
I didn't like
  • Did not check car
  • Questionable explanation of problem
  • Ripped me off
#993603
Reply to reviews
Firestone Complete Auto Care 4436 Curry Ford Road Orlando, FL 32812. Ripped me off on repairing brakes. I will NEVER go there again! Pissed consumer wants at least 100 words. That is why I am adding some stuff from some other guy online. Firestone sucks period...if you...
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BSRO Social
BSRO Social

Hello,Thank you for bringing your concerns with your recent brake service to our attention. We would like to discuss your concerns and experience further. If you could please ...

1.0
Product
Firestone Complete Auto Care Car Repair
#987635
Reply to reviews
I purchased a Lifetime Alignment from a local Firestone Auto Care Center in West Des Moines, IA.The work seems to be on par, but the price is *** high. The only reason I went with them to do it was because it needed immediate attention and I did not feel safe waiting...
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BSRO Social
BSRO Social

Hello,Thank you for bringing your concerns with pricing to our attention. We would be happy to discuss your concerns further. If you could please email us at SocialCare@bfrc.c...

1.9
Product
Firestone Complete Auto Care Car Repair
#929017
Reply to reviews
I was advised by an FS employee , it would be $78 for a tune up but they were really busy and I may not “ get in “ today but if I wanted to leave the car they would try. Therefore I made arrangements to drop off my vehicle with the expectation of a return no later...
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Anonymous
Anonymous

This has happened to me in the past and yesterday to a friend...both of us on limited income with handicapped children. Her tires on her lease had all of 13,000 miles on them....

Product
Firestone Complete Auto Care Car Repair
#914958
Reply to reviews
Dropped my sons truck off yesterday for front brakes and an oil change so he could drive back to college. Called mid-aft today to check on status. Told 5 pm. Not ready at 5. Ready at 6. Not bad, right? Wrong. Truck just hit the lift. Service manager told me he...
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BSRO Social
BSRO Social

Hello,Thank you for bringing this to our attention. We understand your time is valuable and we would be happy to look into this further for you. If you could please email us a...

2.4
Product
Firestone Complete Auto Care Car Repair
#910973
Reply to reviews
- (ONE HUNDRED ELEVEN US DOLLARS). Wow!! Did it need a PhD degree to change the spark plugs? They also did the Cooling System Pressure Test and replace the Air Filter! I don't know much about car engine, but I do sure that tuning the engine doesn't have anything to do...
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BSRO Social
BSRO Social

Hello,Thank you for bringing your concerns to our attention. We would be happy to discuss your concerns further with you. If you could please email us at SocialCare@bfrc.com w...

h.kitchener
h.kitchener

A "tune up" is something from the past and almost never something you need to do on a regular or irregular basis. By requesting a tune up you gave them carte blanche to do wha...

1.5
Product
Firestone Complete Auto Care Car Repair
I didn't like
  • Tried to rip us off
#909108
Reply to reviews
Fixed the A/C and broke the hood latch.Can't even open the hood. Spent $200 at another repair shop to fix the hood latch. I asked them to fix the hood latch that they broke and they did nothing. They will not own up to their responsibility. They bolted the new A/C...
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BSRO Social
BSRO Social

Hello,Thank you for bringing this to our attention. We would like to investigate this matter further for you. If you could please email us at SocialCare@bfrc.com with further ...

1.0
Product
Firestone Complete Auto Care Car Repair
I didn't like
  • Poor quality service
#888528
Reply to reviews
Firestone Complete Auto Care - Damaged Rim when  mounting tire and balancing tires.
Firestone Complete Auto Care - Damaged Rim when  mounting tire and balancing tires.
Firestone Complete Auto Care - Damaged Rim when  mounting tire and balancing tires.
Firestone Complete Auto Care - Damaged Rim when  mounting tire and balancing tires.
Firestone Complete Auto Care - Damaged Rim when  mounting tire and balancing tires.
Invoice 148784, store #009237 On 07/24/2016 had my 2 rims (mount+balance) done, at approximately 1524 hours while picking up noticed a big scratch on my wheel which was not there before when I dropped them off. I imminently told Service Adviser (04) CHRIS about the...
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BSRO Social
BSRO Social

Hello, we'd like to learn more about your visit to our store. Please email us at socialcare@bfrc.com with these details. We appreciate your business and look forward to your r...

1.3
Firestone Complete Auto Care Hillside, Illinois
Product
Firestone Complete Auto Care Car Repair
I didn't like
  • Being lied to
  • Bad customer service
#887891
Reply to reviews
After about 5 minutes of my car being on the lift, the customer service rep. came out and said, "your tire is non-repairable and you need to replace the tire". I told them that I had just had my tires and my whole car check at the dealership and that it was...
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BSRO Social
BSRO Social

Hello, thank you for expressing your concerns. We'd be happy to further assist you with this. Please email us at socialcare@bfrc.com with details so we can investigate. We app...

1.0
Product
Firestone Complete Auto Care Car Repair
#884971
Reply to reviews