Manufacturer: Firestone Complete Auto Care Category: Repair Clear all filters (29 of 29 reviews match)
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Dropped my sons truck off yesterday for front brakes and an oil change so he could drive back to college. Called mid-aft today to check on status. Told 5 pm. Not ready at 5. Ready at 6. Not bad, right? Wrong. Truck just hit the lift. Service manager told me he...
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2.4
Product
Firestone Complete Auto Care Car Repair
#910973
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- (ONE HUNDRED ELEVEN US DOLLARS). Wow!! Did it need a PhD degree to change the spark plugs? They also did the Cooling System Pressure Test and replace the Air Filter! I don't know much about car engine, but I do sure that tuning the engine doesn't have anything to do...
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BSRO Social

Hello,Thank you for bringing your concerns to our attention. We would be happy to discuss your concerns further with you. If you could please email us at SocialCare@bfrc.com w...

h.kitchener
h.kitchener

A "tune up" is something from the past and almost never something you need to do on a regular or irregular basis. By requesting a tune up you gave them carte blanche to do wha...

1.5
Product
Firestone Complete Auto Care Car Repair
I didn't like
  • Tried to rip us off
#909108
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Fixed the A/C and broke the hood latch.Can't even open the hood. Spent $200 at another repair shop to fix the hood latch. I asked them to fix the hood latch that they broke and they did nothing. They will not own up to their responsibility. They bolted the new A/C...
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Hello,Thank you for bringing this to our attention. We would like to investigate this matter further for you. If you could please email us at SocialCare@bfrc.com with further ...

1.0
Product
Firestone Complete Auto Care Car Repair
I didn't like
  • Poor quality service
#888528
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Firestone Complete Auto Care - Damaged Rim when  mounting tire and balancing tires.
Firestone Complete Auto Care - Damaged Rim when  mounting tire and balancing tires.
Firestone Complete Auto Care - Damaged Rim when  mounting tire and balancing tires.
Firestone Complete Auto Care - Damaged Rim when  mounting tire and balancing tires.
Firestone Complete Auto Care - Damaged Rim when  mounting tire and balancing tires.
Invoice 148784, store #009237 On 07/24/2016 had my 2 rims (mount+balance) done, at approximately 1524 hours while picking up noticed a big scratch on my wheel which was not there before when I dropped them off. I imminently told Service Adviser (04) CHRIS about the...
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Hello, we'd like to learn more about your visit to our store. Please email us at socialcare@bfrc.com with these details. We appreciate your business and look forward to your r...

1.3
Product
Firestone Complete Auto Care Car Repair
I didn't like
  • Bad customer service
  • Being lied to
#887891
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After about 5 minutes of my car being on the lift, the customer service rep. came out and said, "your tire is non-repairable and you need to replace the tire". I told them that I had just had my tires and my whole car check at the dealership and that it was...
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Hello, thank you for expressing your concerns. We'd be happy to further assist you with this. Please email us at socialcare@bfrc.com with details so we can investigate. We app...

1.0
Product
Firestone Complete Auto Care Car Repair
#884971
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My ML320 blowing very warm Air.They said it's only need Freon charged. I send it back because it's still blowing warm air. They again checked and told me that I need my compressor replaced, Evaporator expansion valve replaced. I told them I need the old compressor and...
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Hello, thank you for sharing your concerns about the service that you received. We'd like to investigate this for you. Please email us at socialcare@bfrc.com so that we can fu...

1.1
Product
Firestone Complete Auto Care Car Repair
I didn't like
  • Being lied to
  • Poor service
  • Cfna maybe an accesory
#873407
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Technician found a nail in my tire..He called me and approval given by me to repair..When presented complete work..I was told that I needed a new tire and one was ordered..Now Im pleased..I quickly remembered that my wiper fluid was not working so I asked desk clerk to...
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3.2
Product
Firestone Complete Auto Care Car Repair
I liked
  • Friendly and prompt to return calls
I didn't like
  • Lying when they are responsible
#871158
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Soon after leaving we stopped at an intersection when the traction control warning light came on and the display screen read "reduced engine power". The engine was at 600rpm and would not accelarate any higher. We immediatly called the Firestone they had us turn off...
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Hello, we'd be happy to address this for you. Please email us at socialcare@bfrc.com so that we can further assist. We value you as a Firestone customer and we look forward to...

Product
Firestone Complete Auto Care Car Repair
#867992
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Firestone Complete Auto Care - Ac diagnostic.. and repair.. Ac was no better after they said it was fixed
I'm self employed and need my Vehicle for work and now I have to drop it off again on Monday for another AC diagnostic and more money....Sorry I'm just not pleased with Firestone at the moment... NOTE: on my invoice photo that there are no other issues mentioned regarding the AC Diagnostic but they found time to test my car...
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Hello, we'd like to ensure that this is addressed for you. Please email us at socialcare@bfrc.com so that we can further assist. We value your business and hope to hear from y...

2.0
Product
Firestone Complete Auto Care Car Repair
I didn't like
  • Dishonety
  • Said the ac issue was fixed and it was not
#864086
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The car only has 36,000 miles on it and is driven less than an average of about ten miles or so a day. We had just purchased five new tires for this Jeep from Firestone in February. Today we just needed a basic oil change. There were no other issues except for a low...
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Hello, we take matters like this seriously and we'd be happy to investigate this. Please email socialcare@bfrc.com with these details. We appreciate your loyalty to Firestone ...

2.1
Product
Firestone Complete Auto Care Car Repair
I liked
  • Juanita who met and scheduled service
  • Appointment scheduling
I didn't like
  • Damage to vehicle
  • Automobile damaged
  • Did not notify when they encountered problem
#862505
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