Firestone Complete Auto Care Car Repair Reviews

1.8
(13 reviews)
Advertised vs Delivered
Price Affordability
Service Scheduling
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I purchased a Lifetime Alignment from a local Firestone Auto Care Center in West Des Moines, IA.The work seems to be on par, but the price is *** high. The only reason I went with them to do it was because it needed immediate attention and I did not feel safe waiting for a Dealership to schedule me in. From now on I will use the Local Dealership. They are cheaper and quality of work is just as good. If you are considering using Firestone Auto...
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I was advised by an FS employee , it would be $78 for a tune up but they were really busy and I may not “ get in “ today but if I wanted to leave the car they would try. Therefore I made arrangements to drop off my vehicle with the expectation of a return no later than the next evening. Well it was only about 5 hours later I’m called to say my vehicle is ready, but the check engine light won’t go off and that they will have to put it on the...
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Brutal service. Dropped my sons truck off yesterday for front brakes and an oil change so he could drive back to college. Called mid-aft today to check on status. Told 5 pm. Not ready at 5. Ready at 6. Not bad, right? Wrong. Truck just hit the lift. Service manager told me he had other customers to handle. With 5 kids, 8 cars and thousands spent at Firestone, I will let said manager take care of his other customers. .
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They don't do what I asked them to do, instead they do whatever they like to do. They replace the 4 spark parks for $ 59.96 and the labor for removal and replace the spark plugs is $ 111.- (ONE HUNDRED ELEVEN US DOLLARS). Wow!! Did it need a PhD degree to change the spark plugs? They also did the Cooling System Pressure Test and replace the Air Filter! I don't know much about car engine, but I do sure that tuning the engine doesn't have...
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Fixed the A/C and broke the hood latch.Can't even open the hood. Spent $200 at another repair shop to fix the hood latch. I asked them to fix the hood latch that they broke and they did nothing. They will not own up to their responsibility. They bolted the new A/C Condenser directly on top of the hood latch cable. The cable is completely visible. The did this on purpose. Now the latch cable is crimped and will not unlock the hood. This is gross...
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Firestone Complete Auto Care - Damaged Rim when  mounting tire and balancing tires.
Firestone Complete Auto Care - Damaged Rim when  mounting tire and balancing tires.
Firestone Complete Auto Care - Damaged Rim when  mounting tire and balancing tires.
Firestone Complete Auto Care - Damaged Rim when  mounting tire and balancing tires.
Firestone Complete Auto Care - Damaged Rim when  mounting tire and balancing tires.
Invoice 148784, store #009237 On 07/24/2016 had my 2 rims (mount+balance) done, at approximately 1524 hours while picking up noticed a big scratch on my wheel which was not there before when I dropped them off. I imminently told Service Adviser (04) CHRIS about the damage, he said that they don't touch that part of the wheel so it wasn't them. Then he says that they did take out the center caps. I asked to file a claim or complaint, CHRIS...
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1.3
I didn't like
  • Bad customer service
  • Being lied to
#887891
After about 5 minutes of my car being on the lift, the customer service rep. came out and said, "your tire is non-repairable and you need to replace the tire". I told them that I had just had my tires and my whole car check at the dealership and that it was impossible for that to be the case. I told them that I just rode of something and that I'm sure it can be repaired. He said no, if you go to any where in the area no one is going to...
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Firestone Complete Auto Care - Ac diagnostic.. and repair.. Ac was no better after they said it was fixed
Why didn't they call me back after they did the evac and re charge and tell me the issue wasn't fixed? II ended up calling them at 3:30 pm to check on my Mini Van and they said it's been done and ready to go(thanks for calling me )...... I'm self employed and need my Vehicle for work and now I have to drop it off again on Monday for another AC diagnostic and more money....Sorry I'm just not pleased with Firestone at the moment... NOTE: on my invoice photo that there are no other issues mentioned regarding the AC Diagnostic but they found time to test my car...
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2.0
I didn't like
  • Said the ac issue was fixed and it was not
  • Dishonety
#864086
The car only has 36,000 miles on it and is driven less than an average of about ten miles or so a day. We had just purchased five new tires for this Jeep from Firestone in February. Today we just needed a basic oil change. There were no other issues except for a low air tire warning light. I mentioned this and asked them to look at it. The service lady then mentioned we could get an alignment that came with our lifetime alignment purchase at...
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2.1
I liked
  • Juanita who met and scheduled service
  • Appointment scheduling
I didn't like
  • Automobile damaged
  • Did not notify when they encountered problem
  • Robert reynolds
#862505
Basically they are a rip off..they mark up the parts used for repairs by about 2 or 3 times what they pay.. I have never had a mechanic make money off the parts used for repairs.. this is outrageous so consumer beware that you repair will cost 2 or 3 times what it would somewhere else.!!! instead of $100 its... $300.. seriously... The mechanics were nice and accommodating. I believe they work their people to hard for to little.. Looks like...
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Firestone Complete Auto Care Car Repair Review

#952041
1.0
Went to Firestone at 2601 Texas Ave. Bryan, Tx. For a flat repair. I sat for over 2 hours waiting to get tire repaired. I have other things to get done with my day and dont like sitting waiting for a 10 minute repair this long. Techs were on phones instead of working like they are paid for.
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