Product: Firestone Complete Auto Care Car Repair Clear all filters (42 of 42 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I want to Firestone on Lenox Road in Atlanta Georgia for 2 tires and oil change and rotation I declined a new battery not having the money what they didn't tell me was leaving without a new battery would put me at risk for my car overheating which it inevitably did I...
Read more
BSRO Social
BSRO Social

Hello. We are sorry to hear of the trouble with the customer service that you experienced at our Atlanta Firestone Complete Auto Care location. We would like to take a look in...

Product
Firestone Complete Auto Care Car Repair
#1146443
Reply to reviews
Spend the whole day at firstone back in july because needed a rack an pinion , 4 month later went bad, defected part is what they said had to order it again dropped truck off @ 9am monday 11 hours & 30 mins my truck still aint ready, very inconvient, worst part of is...
Read more
BSRO Social
BSRO Social

We appreciate you taking the time to share your feedback and bring this experience to our attention. We're very sorry to hear of these concerns regarding your recent visit and...

1.2
Product
Firestone Complete Auto Care Car Repair
#1138132
Reply to reviews
)my engine light is still blinking and my car runs rough.I am not happy and will let everyone I know not to go to Firestone service centers.EVER.I usually go to the Ridgmar location and have always been satisfied.But now I am wondering if I should continue going...
Read more
BSRO Social
BSRO Social

Hello, I apologize for the frustration you are experiencing since your recent visit to our Ft. Worth location. I would like to hear more about your visit and get your concerns...

Anonymous
William

I'm sure you're very unhappy ; I would be too.You didn't tell us the age or mileage of the car or the nature of the services.To swear never to return is premature.First, they ...

1.8
Product
Firestone Complete Auto Care Car Repair
#1136624
Reply to reviews

Firestone Complete Auto Care Car Repair Review

#981720
1.0
Details
Recommended unnecessary repairs totaling $832. Had me so worried I missed two days of work in fear of driving my car. Second opinion says I don't need ANY work that they suggested. Not the first time this has happened but is Definitely The last!
Comment
Show
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Turnaround Time

Firestone Complete Auto Care Car Repair Review

#952041
1.0
Details
Went to Firestone at 2601 Texas Ave. Bryan, Tx. For a flat repair. I sat for over 2 hours waiting to get tire repaired. I have other things to get done with my day and dont like sitting waiting for a 10 minute repair this long. Techs were on phones instead of working like they are paid for.
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
I asked my son to bring my old Suburban to the shop due to vibration above 55mph.In an hour he called and said that they did alignment and rebalancing and found front end is falling apart and needed almost 700 repair and oil coolant line is leaking badly and also needs...
Read more
BSRO Social
BSRO Social

Thank you for sharing this experience. We apologize for any frustration you have experienced. We would like to look into your concerns regarding your recent balancing. Please ...

Product
Firestone Complete Auto Care Car Repair
#1120758
Reply to reviews
When I asked him if I can leave my car there early, to possibly be seen early, not expecting it to be seen early. His response was a flat out NO! Thank you Firestone, you've made your billions, now you put uneducated ignorant people at your front desk to tell your...
Read more
BSRO Social
BSRO Social

We apologize for your concerns with your recent experience. We would like to look into this, and possibly escalate this to management. In order to do so, we will need a bit mo...

2.3
Product
Firestone Complete Auto Care Car Repair
#1116325
Reply to reviews
I took my car to that specific shop for repair and a complete check up. But it turned up to be that everything they have told me that was wrong with the car, was a made up story so that they can sell you your own part on your car pretending fixing it but at the end ,...
Read more
Anonymous
P.C

Ok Thanks,I have sent you all the necessaire documents.

BSRO Social
BSRO Social

Thank you for this feedback. We would like to look into this experience. Please email us at socialcare@bfrc.com with the details. Be sure to include your full contact informat...

3.0
Product
Firestone Complete Auto Care Car Repair
I didn't like
  • Service nor certain associates
#1092015
Reply to reviews
When i picked up my car, the noises were still. After reviewing my paperwork in my glove compartment, noticed I had new shocks and struts put on in February by Toyota. I did not need new shocks or struts. I did not need new tires. What I did need was 2 bearings in my...
Read more
BSRO Social
BSRO Social

Hello, thank you so much for making us aware of this. We'd be happy to look into this for you. Please feel welcome to email us at socialcare@bfrc.com with these details and yo...

1.0
Product
Firestone Complete Auto Care Car Repair
#1088381
Reply to reviews
I had a power steering hose burst on my 2006 Monte Carlo. Got it repaired at Firestone, Kingsport, TN. They charged me $219.99 for a hose listed for $40.00 on a GM parts website. I discovered this after I had looked over the bill and found the parts on this site...
Read more
BSRO Social
BSRO Social

Thank you for bringing your concerns with pricing on parts to our attention. We would be glad to discuss your concerns further. If you could please email us at SocialCare@bfrc...

1.5
Product
Firestone Complete Auto Care Car Repair
I liked
  • Location
I didn't like
  • Overcharging
#1068123
Reply to reviews
On 5/22/2017, I took my Toyota Camry (mileage 72,300) to Firestone in McKinney, TX, for an oil change and to have the wheels balanced. This was done. They also did a curtesy check and I was told I needed a battery, a new bulb for the brake light, power steering hose,...
Read more
Anonymous
Anonymous

As of 10/20/2017, this issue has not been resolved.

Anonymous
Gracie

This issue HAS NOT been resolved! 07/30/17

1.0
Product
Firestone Complete Auto Care Car Repair
I didn't like
  • Poor service
  • No email address listed on web page
  • Apparently never got the diagnosis right
#1065605
Reply to reviews
On June 6, 2017, I got a flat tire on my car. With no spare in my car, I stopped and put air in the flat tire with my little air compressor that I carry in the car. I was close to the DM air force base in Tucson, so I drove to the Firestone on base, that is where I buy...
Read more
BSRO Social
BSRO Social

Hello, we appreciate you taking the time to bring this to our attention. We'd be happy to get management involved to address this. Please email us at socialcare@bfrc.com with ...

1.0
Product
Firestone Complete Auto Care Car Repair
#1059165
Reply to reviews