Product: Firestone Complete Auto Care Car Repair Clear all filters (60 of 60 reviews match)
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Firestone Complete Auto Care - Being taken advantage of
We were 149 miles away from home when our coolant light came on, on our Volkswagen. We attempted to pour coolant into the coolant reservoir and immediately realized we had a coolant leak. It was a Sunday and Firestone was the only other place opened other than Sears....
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2 comments
Anonymous
#1708772

That post reads longer than the U.S. Tax Code.

Moses nailed it in ten sentences. I can't possibly read that novel length sob story ; sorry.

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Review
#1570238 Review #1570238 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Repair
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Worst Service Firestone

Firestone Complete Auto Care - Thanks for your help

I got no help from a shop that took from me and didnt care for mine or my grandbabys safety.I came to Firestone and explained this terrible injustice and your guys helped me.Joel the manager in Southlake Mall store handled all the issues to make sure i was safe and Josh the tech was very polite.Thanks for those 2 guys and Firestone for helping me.I will never recommend anybody! to Midas in Valparaiso Indiana ever!!!
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Review
#1510258 Review #1510258 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Repair
Horrible is an understatement! Don't use this or any other Firestone location. My college son had horrible work done there and it has been a nightmare trying to get Firestone to make it right. In fact, they wont. My college son spent over $750 to have an alternator and...
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4 comments
ActuallyRedWolf
#1686446

May 15 and still no call from a regional or divisional manager. Going on 5 months!

I reach out every week to Firestone "customer service" with an email and they simply email me back saying "oh, we don't understand, that's not our policy. Your issues has been escalated and someone will contact you within 72 hours".

Laughable...I just keep sharing the story and educating the public the best I can. I don't want others ripped off like my son.

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Review
#1501543 Review #1501543 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Repair
Reason of review
Poor customer service
Loss
$438
Preferred solution
Full refund
On 1/4/19 i had my car towed to kingsport firestone.i went to the store and told them car was smoking.i didnt know if something with water or oil.they said they would contact me after looking at it.i called them close to closing time since they didnt.i was told that...
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2 comments
BSRO Social
#1628008

Hello, We fully understand how you would be upset. We would be more than happy to make sure this is addressed.

If you would like, please, feel free to email us at, socialcare@bfrc.com, with the details you have provided here, your contact information, and the invoice number. Thank you for choosing Firestone, we hope to hear from you soon.^Kristyn

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Review
#1445886 Review #1445886 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Repair
Reason of review
Bad quality
1.0
Details

Update by user Nov 06, 2018

was told the tire is not repairable. For 4 hours nothing was done on the car. Took the car next day to tire barn and was fixed.

Original review posted by user Nov 05, 2018

I dropped my car at FireStone store at Firestone Complete Auto Care, 11663 Fishers Corner Blvd, Fishers, IN 46038 at 2:30 on 11/2. The service...
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1 comment
BSRO Social
#1593571

We apologize for the long wait time and this tire issue. We would like to have the opportunity to look into this on your behalf.

Please, send us an email to, socialcare@bfrc.com, with the details you have provided here, your contact information, and the invoice number. Thank you for choosing Firestone.^Kristyn

Review
#1394238 Review #1394238 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Repair
Cons
  • Dishonesty
Reason of review
Poor customer service
1.0
Details
Saturday I took my car into Firestone in Northglenn,Co for a tire repair. I've always used Firestone so I figured while I was there I would just have the oil changed. I had my regular sized spare on the car and tire that needed repaired in trunk. I ask after tire was...
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1 comment
BSRO Social
#1569878

Hello, Thank you for taking the time to post a review for our Northglenn store. We are truly sorry to hear of the lack of communication and would like to offer our assistance.

Please, email us at, socialcare@bfrc.com, with full details, your contact information, and your invoice number. You are a valued Firestone customer, and we look forward to your response.^Kristyn

Review
#1364703 Review #1364703 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Repair
1.0
Details
Stay away. Bought road hazard insurance on a $300 tire, had a flat and was told it would be 4 hours before they could look at it. So I am stuck spending money elswhere to repair a tire I have a warranty on or wait half a day. I wish I had never purchased that tire from...
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1 comment
BSRO Social
#1566937

Hello, we are truly sorry to hear about the inconvenience you experienced during your visit to Firestone to have your flat repaired. We understand that this is an aggravating experience and we would like to get your concerns sent to our upper management team to investigate.

Will you please send us an email at socialcare@bfrc.com with your contact information, a link to this review, and the store's location?

We value your business and we look forward to working with you. ^Katrina

Review
#1363017 Review #1363017 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Repair
Reason of review
Warranty issue

Firestone Complete Auto Care - Price Match

I got the price match. Thank you Firestone on McDermott in Allen, Tx! Please reach out to loyal customers for resolution while in the facility instead of me having to call corporate! Return customer is more important than going back n forth over small change! Thanks guys...I will continue to support Firestone!
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Review
#1350853 Review #1350853 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Repair
1.0
Details
I been dealing with Firestone for years only had one bad ecperiance until today. I went in for an oil change and they offered me an vehicle inspection as well that normal was free but was charge this time no problem i agreed . After they inspectec my vehicle service...
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2 comments
BSRO Social
#1555033

We definitely understand your frustration and would like to hear more about this recent oil change and inspection service. Please, email us at, socialcare@bfrc.com, with complete details, your contact information, and your invoice number. Thank you for choosing Firestone, we value your business.^Kristyn

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Review
#1349029 Review #1349029 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Repair

Contact Firestone Complete Auto Care Customer Service

Mailing Address:
CFNA, BK-11/Customer Service
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
All Firestone Complete Auto Care Contacts

Firestone Complete Auto Care Reviews

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Firestone Complete Auto Care reviews
I went into a Firestone to get my daughters car fixed a few months. The franchise I went to worked on the brakes. I had to return several times to adjust those brakes and they still make noise and don't feel right. The hand brake goes all the way up and there is no...
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2 comments
BSRO Social
#1491511

We truly understand your frustration and would like to offer our assistance. Please, email us at, socialcare@bfrc.com, with full details, your contact information, and any applicable invoice number.

We value you as a Firestone customer, and look forward to helping you. ^KH

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Review
#1268726 Review #1268726 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Repair
Cons
  • Being given poor service
Reason of review
Bad quality
Loss
$2500
Preferred solution
Full refund