Product: Firestone Complete Auto Care Car Repair Clear all filters (39 of 39 reviews match)
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I asked my son to bring my old Suburban to the shop due to vibration above 55mph.In an hour he called and said that they did alignment and rebalancing and found front end is falling apart and needed almost 700 repair and oil coolant line is leaking badly and also needs...
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Thank you for sharing this experience. We apologize for any frustration you have experienced. We would like to look into your concerns regarding your recent balancing. Please ...

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Firestone Complete Auto Care Car Repair
#1120758
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When I asked him if I can leave my car there early, to possibly be seen early, not expecting it to be seen early. His response was a flat out NO! Thank you Firestone, you've made your billions, now you put uneducated ignorant people at your front desk to tell your...
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BSRO Social

We apologize for your concerns with your recent experience. We would like to look into this, and possibly escalate this to management. In order to do so, we will need a bit mo...

2.3
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Firestone Complete Auto Care Car Repair
#1116325
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I took my car to that specific shop for repair and a complete check up. But it turned up to be that everything they have told me that was wrong with the car, was a made up story so that they can sell you your own part on your car pretending fixing it but at the end ,...
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Anonymous
P.C

Ok Thanks,I have sent you all the necessaire documents.

BSRO Social
BSRO Social

Thank you for this feedback. We would like to look into this experience. Please email us at socialcare@bfrc.com with the details. Be sure to include your full contact informat...

3.0
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Firestone Complete Auto Care Car Repair
I didn't like
  • Service nor certain associates
#1092015
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Firestone Complete Auto Care Car Repair Review

#981720
1.0
Details
Recommended unnecessary repairs totaling $832. Had me so worried I missed two days of work in fear of driving my car. Second opinion says I don't need ANY work that they suggested. Not the first time this has happened but is Definitely The last!
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Firestone Complete Auto Care Car Repair Review

#952041
1.0
Details
Went to Firestone at 2601 Texas Ave. Bryan, Tx. For a flat repair. I sat for over 2 hours waiting to get tire repaired. I have other things to get done with my day and dont like sitting waiting for a 10 minute repair this long. Techs were on phones instead of working like they are paid for.
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When i picked up my car, the noises were still. After reviewing my paperwork in my glove compartment, noticed I had new shocks and struts put on in February by Toyota. I did not need new shocks or struts. I did not need new tires. What I did need was 2 bearings in my...
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BSRO Social

Hello, thank you so much for making us aware of this. We'd be happy to look into this for you. Please feel welcome to email us at socialcare@bfrc.com with these details and yo...

1.0
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Firestone Complete Auto Care Car Repair
#1088381
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I had a power steering hose burst on my 2006 Monte Carlo. Got it repaired at Firestone, Kingsport, TN. They charged me $219.99 for a hose listed for $40.00 on a GM parts website. I discovered this after I had looked over the bill and found the parts on this site...
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BSRO Social
BSRO Social

Thank you for bringing your concerns with pricing on parts to our attention. We would be glad to discuss your concerns further. If you could please email us at SocialCare@bfrc...

1.5
Product
Firestone Complete Auto Care Car Repair
I liked
  • Location
I didn't like
  • Overcharging
#1068123
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On 5/22/2017, I took my Toyota Camry (mileage 72,300) to Firestone in McKinney, TX, for an oil change and to have the wheels balanced. This was done. They also did a curtesy check and I was told I needed a battery, a new bulb for the brake light, power steering hose,...
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Anonymous
Anonymous

As of 10/20/2017, this issue has not been resolved.

Anonymous
Gracie

This issue HAS NOT been resolved! 07/30/17

1.0
Product
Firestone Complete Auto Care Car Repair
I didn't like
  • Poor service
  • Dishonest practices
  • Apparently never got the diagnosis right
#1065605
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On June 6, 2017, I got a flat tire on my car. With no spare in my car, I stopped and put air in the flat tire with my little air compressor that I carry in the car. I was close to the DM air force base in Tucson, so I drove to the Firestone on base, that is where I buy...
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Hello, we appreciate you taking the time to bring this to our attention. We'd be happy to get management involved to address this. Please email us at socialcare@bfrc.com with ...

1.0
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Firestone Complete Auto Care Car Repair
#1059165
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I was having major oil leak issue on my 2015 Honda CRV. The staff and service people at Firestone in Fort Collins were very accommodating and helpful. They got me into the shop within 15 minutes of arriving and out the door within the hour, on a Sunday morning with no...
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4.2
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Firestone Complete Auto Care Car Repair
#1039297
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They told me that the head gasket was blown and needed to be taken out to be machined. I was worried my car wouldn't be able to last any longer under the pressures of a typical drive. They informed me it would cost at least $3200-$4700. I left the car for 9 days to be...
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We strive to deliver excellent service to every customer. We'd like to get management involved to address any concerns that you may have about the service that you received. P...

1.0
Product
Firestone Complete Auto Care Car Repair
I didn't like
  • Incompetent workmanship
  • It was not ready in the time i was told it would be
  • Front desk staff confused explains things confusing
#1016818
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I thought I was lucky that happened so close to a car repair shop (boy, was I wrong). They told me that I needed a new THERMOSTAT. I paid over 300.00. This Firestone was near my job. On Dec 24, 2016, all type of indicator lights come on the engine light, overheating...
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Your satisfaction is important to us and we take matters like this seriously. We'd like to get management involved to address any concerns that you may have about the service ...

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Firestone Complete Auto Care Car Repair
#1016374
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