Manufacturer: Firestone Complete Auto Care Category: Part Installation Clear all filters (3 of 3 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
My daughters jeep wrangler blew out a rear brake wheel cylinder. I told her to take it to the closest service center which was Firestone On Burlington Street. They tell her that she needs to complete brake job and the cost is $830.The service manager was a fast talker and spoke all car part jargon which my daughter had no clue what he was talking about. She told the service guy that he will needs to call her dad because her dad works on all the...
Read more
BSRO Social

BSRO Social Hello, we're sorry to hear that you had problems with your brake service. Having these types of issues can be very upsetting. If you would, please email us at socialcare@bfrc....

I didn't see nor feel a problem with the way the car drove and heard no noise that wasn't there before putting my car in their hands. No that's not my problem, my problem is finding out after running a few errands..my Bollé safety sunglass case contained a pair of sunglasses I don't where. Now I had no one in my car and I had jus got of work an hour before coming to their shop. Of course I go back to talk to the manager, Amanda, but of course...
Read more
BSRO Social

BSRO Social Hello,
Thank you for bringing this to our attention. We understand your frustration and we take matters like this seriously. We would like to look into this further. If you...

I WAS a long time customer of Firestone.Was getting worse each visit. This was the last straw. Made an appointment for 11am to have 4 new tires put on. Was told at that time it would take an 1 1/2. Arrived a little early and checked in at the counter. Was ask if I was waiting or dropping off. I said waiting. The person behind the desk made a face and told me it would be at least 3 to 4 hours. The smart *** employee next to him laughed and said...
Read more
BSRO Social

BSRO Social Hello,
Thank you for bringing this to our attention. We understand your time is valuable and your frustration with the poor customer service you received. We hold our emplo...

1.0
I didn't like
  • Poor customer service
  • Full of it
#827384