Product: Firestone Complete Auto Care Car Diagnostics Clear all filters (6 of 6 reviews match)
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I took my car to firestone complete auto care 1031 mount Zion rd. in morrow Georgia , had them check out my ac because it was not cooling. they said they checked it out tested with there equipment and told me nothing was wrong, because we have such hot weather it may...
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1 comment
Consumer A
#1746102

Thank you for contacting Firestone. We do apologize for the negative experience you had at our Morrow location.

Please email us at socialcare@bfrc.com with your contact information, invoice number and a link to this review.

We will have your request sent to our upper management team. ^Miguel

Review
#1650397 Review #1650397 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Diagnostics
Cons
  • Very poor service on my car
Reason of review
Poor customer service
Loss
$55
Preferred solution
Full refund
1.0
Details
On May 8th, I went to Firestone auto care in Las Vegas NV, 1955 Rock Springs Drive, to replace my 2004 Toyota Corolla brakes. Examining my paperwork a few days later, I have noticed that it was marked as “recommended” that I replace my right front tire. I came back on...
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1 comment
Consumer A
#1736587

Hello, we are sincerely sorry to hear that you have not heard back from our claims department regarding the tire blow out. I can understand your frustration, and we'd like to help get you further assistance with this matter.

Please email us at socialcare@bfrc.com with your contact information, the store's address, and a summary of your review.

Thank you for bringing this to our attention, and we hope to hear back from you soon. ^Katrina

Review
#1631340 Review #1631340 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Diagnostics
Reason of review
Poor customer service
1.0
Details
On 5/12/2018 my car broke down in Pa. while I was visiting my family for Mother’s Day. I am a resident of Maryland. I was sitting at a light in Bethlehem, Pa. with my children in the car and I heard a loud sound and then my car wouldn’t move. I had my car towed to a...
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1 comment
Consumer A
#1516769

Hello,We are truly sorry to hear of this issue concerning a service performed at our, Allentown store. We would be happy to look into this for you.

Please, email us at, socialcare@bfrc.com, with the details you have provided here, your contact information, and any applicable invoice number(s). We value you as a Firestone customer, and look forward to your response.^Kristyn

Review
#1292580 Review #1292580 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Diagnostics
Reason of review
Bad quality

Firestone Complete Auto Care Car Diagnostics Review

1.8
Details
Had a 12 o clock appointment for an inspection and they told me it will be an hour and a half. 2 hours later i come back and the car had not even been brought in and their excuse was that the mechanic went to lunch.
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Review
#1037386 Review #1037386 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Diagnostics
Reason of review
Poor customer service
2.9
Details
i took my car to firestone in Springfield NJ in january this for complete check up tire change and aliment 3week later i was driving on 78 west my engine blew up call 911 tow back to firestone the next day they me call did some test charge me 50.00 then they said they...
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1 comment
Anonymous
#1301504

my claim was throw away and am never going back to fire stone they mess up my 2009 mitsubishi galant.

Review
#1005322 Review #1005322 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Diagnostics
Reason of review
Bad quality
1.0
Details
My Toyota Camry check engine light was on and I found out on May 24 through another autoshop it was P0456 small emission leakage. On May 28, I went to the Firestone at Lake Grove, NY to find out where is the leakage (Store location: 139 Alexander Ave, NY 11755). The...
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1 comment
Consumer A
#1166057

Hello,

Thank you for bringing this to our attention. We understand your frustration with your recent service experience.

We would like to investigate this further for you. If you could please email us at SocialCare@bfrc.com with further details, your invoice number, the store's address, and the best number you can be reached at it would be greatly appreciated.

We value your feedback and business as a Firestone customer. We look forward to hearing back from you soon.

Review
#856177 Review #856177 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Diagnostics
Reason of review
Poor customer service
Loss
$109
Preferred solution
Full refund
Tags
  • Check Engine

Contact Firestone Complete Auto Care Customer Service

Website:
www.firestonecompleteautocare.com
Mailing Address:
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
All Firestone Complete Auto Care Contacts

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