Bellevue, Washington
1 comment
100% full Not resolved
1.0
Details
Customer service
Price Affordability
Staff
Value for money

Visited for Oil change first time Firestone Complete Auto Care - Due to more Cars in service, ask me to drop my car (Hyundai Elantra) and going to take couple of hours to service my Car. I received call after couple of hours and told me shocked news, need to change my Oil Pan. This is due to previous technician used oversized drain plug has been used, and the pan threads are stripped. Drain plug will not retighten in the motor and threads are damaged beyond repair. Could not determine this prior to servicing. Looks like they did something wrong, something mess up and forced to try different make car drain plug and screwed up my oil pan. And trying to make by previous technician mistake. I know more about my previous technician and having their service from couple of years. Firestone near to my place and thought to change my service but come to know their services are *** for first visit itself.

My plan was to change the Oil for approx. $30 they made me finally to pay $598. After my couple of requests not ready to reduce the bill not even labor charges. Also come to know one more surprise, charged me for Oil Pan part cost $408 but seems to be Hyundai parts price showing around $200. They are trying to make commission even the parts also. There is nothing genuine even their service and prices. This is my first time visit experience and never will do business with them. I will make sure that my friends and community know about this and will try to save others not suffer with Firestone Auto services. This is happened at Firestone Complete Auto Care, 140th Ave, Bellevue, WA.

Review about: Firestone Complete Auto Care Oil Change.

Reason of review: Damaged or defective.

Monetary Loss: $550.

Preferred solution: Full refund.

I didn't like: Poor service and excessive charge.

Had an Experience with Firestone Complete Auto Care?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
BSRO Social
Bloomingdale, Illinois, United States #909602

Hello,

My name is Tom and I am from the Firestone Complete Auto Care Corporate Offices.I have read through your experience and would like to apologize for this unfortunate circumstance.

When investigating stripped drain plug or oil pan issues most technicians will confirm that the damage is caused when the drain plug is installed incorrectly or crossthreaded, not when it is removed. Therefore, the issue is would not to be addressed by the location that performed your previous oil change. We can also get our damage claims department involved if their is any speculation on when the damage occurred. However, it would appear the repairs have already been made.

I would still be happy to get your concerns to management in your area for further investigation.Please message me at social@bfrc.com with your review posted here and the invoice number from service at your earliest convenience.

You May Also Like

Ziebart - AVOID AT ALL COST - Poor Tint Poor Service - Poor Company Ziebart "I am posting this review for my Son who has had a Very Negative experience with Ziebart Poe Ave. (Vandalia, Ohio) & Ziebart Troy, Ohio. Avoid Ziebart &..." Read more Bethpage Car Wash - CRIMINAL OWNER RUINED MY SON'S CAR Bethpage Car Wash "My son brought in his Chevy Avalanche to BETHPAGE CARWASH for a standard wash. When the vehicle emerged from the washing bay, he noticed that the beautiful chrome rims on..." Read more Firestone Complete Auto Care - Just because I am a woman doesn't mean I am mechanically inclined Firestone Complete Auto Care "April 5 2016 I took my car into the Scottsdale Camelback shop due to terrible shaking on the front end when applying the brakes. I asked them to take a..." Read more Firestone Complete Auto Care - Ac diagnostic.. and repair.. Ac was no better after they said it was fixed Firestone Complete Auto Care "1st going to Firestone today... and not pleased with the results.. My Mini van was blowing cold air out the driver side 2 vents and warm air out the passenger side..." Read more We're taking legal action against CMK Construction, Inc. Cmk Construction "It has been two months since I originally posted this review. Since then, we have retained legal counsel. Unfortunately, CMK Construction has not been responsive to our attorney. Therefore, at..." Read more Proactiv - Not satisfied Proactiv "Hi just need to know ,how come u are calling proactiv that the best product ever and actually is damiging the towel , feel like they are using clor on..." Read more Pulse TV - Opened package and found screw stripped on floodlite Pulse TV "yes, I tried but its Sat. I guess they are not at work, light has 2 stripped threaded holes used for mounting need you to make good on this sale...." Read more Enterprise Rent A Car - Very Poor Enterprise Rent A Car "In mid June of 2017, we received a rental from Enterprise in Aiea HI. Our Suburban was in the auto body shop. Our 24 yr old daughter and our grand..." Read more