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To whom it may concern

We took our truck in to have oil and spark plugs changed, my husband has had 5 surgeries so i did not want him to do it in our rock driveway they told us it would be 360$ we knew it was an ungodly price but we said we would pay it so my husband didn't have to do it we dropped the truck of at 9:30am told them we didn't need it back till 5 to take there time, we came back at 5:30 to pick it up. they hadn't even done any work on it and it had 80+ extra mile driven on it.

when we spoke to the manager all she would say is she would not pay the employee because he did not do the work she never apologized or did anything to make it right. i even saw them joyriding in my husbands truck. and the manager made us wait to give us our key so we could go home then the manager was rude to another customer who walked in. this is the Firestone on Tylersville Rd.

in Cincinnati please dont do business there anymore they had the worst and rudest customer service i ever delt with and they did no work at all.

Thank you i just needed someone who hear what they had done to us. So i took it to a small town Walmart and they only charged me 42$ and was done with it in 45 mins and had great customer service!

Sincerely-Shannon Williams!

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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Consumer A
#1787610

Hello Shannon, thank you for making us aware of your concerns. We're sorry to hear that this happened when you came in for your oil change and spark plug services, and we'd like to get the upper management team involved to address this.

Please email us at socialcare@bfrc.com with the full details, store, and your contact information.

We value your business with Firestone, and we look forward to receiving your email. ^Jennifer

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