7.9K views
Not resolved
15 comments

I've been a loyal customer of Firestone for over 10 years and I warn you to never bring your vehicle to FIRESTONE. I am done!!

They have stolen my money for the last time! Over the years, I've forgiven them again and again. But no more! At different times, they've held my vehicle hostage and charged me significantly more what I requested they fix and refused to return my vehicle until I pay for the services that I did not request for them to do.

Then last night, my tire popped in front of Firestone on I-45 in Conroe, Texas. So, I walked inside and requested help. The 3 men behind the counter seemed to be relaxing and said "we're too busy and we'll be closing in 1 hour so why don't you try WAL*MART" (which was 1/2 to 1 mile away and my vehicle had a flat tire in front of Firestone). The tire was still under warranty by Firestone but they said they could not push it into their lot even though it was about 5 feet in front of their lot.

Then when they closed, they all walked by my children and me even though I said we have no way to get home (45 minutes away) and we had no way to fix our tire. My children and I were stranded in front of Firestone until 1am (when I originally broke down in front of Firestone at 6pm). The firestone guys suggested I ask WAL*MART for help because they were too busy (again, I did not see them doing any work for over an hour--they appeared to be socializing with each other). Also, whenever I go into Firestone and ask them to get my free tire rotation, they ALWAYS say, they only have time for PAID services such as oil changes and tuneups and to "come back another time" for the rotation.

Once they get your money, they want nothing to do with you. When I broke down in front of Firestone yesterday and told them my Firestone tire popped and that I was a regular customer, they never even looked up my vehicle before telling me they were too busy to help me and my children in any way. It was shockingly unbelievable. Then, when I called this morning, the manager said he would have handled it the same way as his staff.

He went further to say that even though he could see my vehicle in front of Firestone and even though he found the keys in his overnight box, he could not have his staff push it the 5 feet into his car bay. That **I** needed to do it myself (even though it is 1.5 hours roundtrip from my house to Firestone). When I told him my young children and I had to get a ride from an 18-wheeler driver at 1AM in order to get home the night before (after Firestone said they were too busy at 6pm when my tire popped in front of Firestone and after Firestone suggested I walk a mile to WAL*MART to buy parts to fix it myself in the parking lot), he said it has ALWAYS been his policy to not deal with vehicles that are not pushed or towed into the proper sections of their car bays. He said they don't have any ability to push it the 5 feet to the exact location he requires in order to "look at it".

It turns out my vehicle was just out of gas with a popped tire. Both of these issues should have been within Firestones ability to help me but both last night and today, they kept talking about "liability" and it "wasn't their problem". To abandon a loyal customer and a single mother is unacceptable. I have paid them over $12,000 (in ALL new brakes, new tires every 50K miles, tuneups, oil changes, car parts, service) over the past 10 years on 3 different vehicles.

More often than not, they took advantage of the fact that I'm a woman and FORCED me to pay for more than what I requested. For example, if I said I'd like an oil change (as I do every 3000 miles), when I'd come back to pick up the vehicle, they'd say that even though I only requested a $25 oil change, they determined that I needed $1,500 in brake work done and they would not return my vehicle until I paid them $1,500+ for calipers, new drums, etc., etc., etc. This has happened a few different times at different Firestone locations so it is how they operate. I am done.

Stay away! This happened at the 2 locations in Conroe, Texas. Last night, it was on the I-45, Conroe, Texas location. But it has also happened at the Davis Street , Conroe, Texas location as well as locations in other states.

The managers are *** artists and unethical *** artists!

Plus they charge just as much as the Honda dealer so it is best to go to the dealer rather than run the risk of getting robbed by Firestone! Stay away!

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1397952

Ok ..ha. To start with.

If so much trouble there. Why not call main headquarterd n report them?

Also. Sounds like bull ***.

Anonymous
#1243939

You sound like a complete *** if you were broke down without a spare tire not to mention you were out of gas....you said you had kids...thanks for reproducing...ugh

Anonymous
#1195577

So true I had a flat fit there and they gave me the tire back flat and it was not mine.

Anonymous
#1174156

They had a bunch of kids working there (about 18 years old) last time I went, they ain't getting their mitts on my caddy.

Anonymous
#1019971

If they were ripping you off all those years then why did you keep going there? They don't push your care and suddenly they've been ripping you off for 10 years. You just realized now that you've been a sucker for 10 years?

CharlaButler
New York, New York, United States #1013653

Well, thanks my friend for let me know this. It's just not done, how can they do so and why you were tolerating that from such a long time.

I appreciate that you show your courage and post it. Finding a good servicing center is not easy at-all. Everyone desires for a care center that should be cheaper, nearer to their resident and provide good service but finding all these at a single one is not going to be true. I can suggest you of a servicing center that I am using.

www.ultimatebimmerservice.com/services/

It is located at Dallas. Hope it would be useful to you.

Thanks.

Anonymous
#1002225

That us oathetic they arent supposed to fix things without an approval by you before and my partner is in a nitemare with them in several locations and i decided to google them . Thanks for the post.

Anonymous
#876766

That's insane. Get the *** out of Texas, and move to a place where women are treated like people.

You'd have gotten. Better service in Saudi Arabia. Also, do they have AAA in Texas. No more of that flat tire b.s.

Also it's illegal for them to hold your car. You need to call corporate for a settlement or get a lawyer.

chochaa1
Federal Way, Washington, United States #857097

I been a loyal customer for over 25 years years ago Firestone got caught ripping people off so I stayed away and went to Goodyear Tire I just came back a few years ago. I been charged for services that I didn't need or I pay for services that was not done.

I had a local mechanic to check and it was never done. Then Firestone had to do it again free. Then I had some problems with my car they check it out and said oh your car is fine?

Can they refuse a customer that has spent thousands of dollars to this business? I'm getting legal help.

Anonymous
Orange, California, United States #689114

I had a really bad service at both Firestone the one in Tustin and Taft and the one at Santa Ana I don't recommend anyone go there I paid more than 1000.00 and the problem got worst. My car makes a weird noise n I took it back to get checked they couldn't fix it and they were really ride.

What kind of service are we paying for ? I'm still making payments on the service. I spoke to the owner he said to take it back to get checked and I did I took it to the Firestone in Santa Ana and my ca was there from 7am till 5pm they wanted to charge an extra 700.

All they want is to take your money to top it off I oat my job I was supposed to be there at four but since my car wasn't ready I got fired. I don't recommend no one to go to any Firestone your better off at any Mexican mechanic their honest and won't charge you 120 for labor just to have your car sit there while they waste time.

BSRO Social
Villa Park, Illinois, United States #639430

Mack,

If you could email me here at the Firestone Complete Auto Care corporate offices at social@bfrc.com with your invoice number it would be greatly appreciated. Please include a contact number so that management knows how to reach you.

Thanks,

Tom

Anonymous
#545421

I just want to know if the firestone corporate office actually does anything if you file a complaint against the technicians that work at their shop. Personally, I do not trust anything at or from firestone. Today was my last day to get my car service at that fraudulent, thieving place. These mechanics are nothing but crooks, scammers, frauds and probably ex convicts out to make not just a dime but $100 scamming you off of repairs.

I seriously believe that these guys are purposely screwing with customers vehicles to have them come back to get their *** expansive repairs. I had a heated confrontation with them last month at the firestone in my town, quincy, ma for trying to charge me double for recommended repair and them screwing my car to have me come back. I caught these crooks red handed. I threatened to have my insurance send in their own mechanics to see what *** job they did to my car that cause a safety hazard, whadda you know, problem was fixed before it ever got to that part. If only i had the money to sue these bastards. I *** wish this fraudulent car shop business would *** vanish and not rob people one more dime of their hard earned money.

The reviews don't tell the lie, you can't have that many reviews all over the country in many cities in different states where the outcry is the same by customers. You can't make this stuff up. These mechanics, and I mean that lightly, are not pros but Frauds and money grubbing thieves. A bunch of no good losers with their 1-2 years technical school diplomas with 30-40k student loans, now piggy backing on us to pay back their worthless degrees. If only the rest of students who went to school had an opportunity to rob people like these frauds do, life would be grand.

Ive already file complaint with firestone corporate HQ, they never do *** like they claim. Raining down on their own thieves would cripple the business so its just a slap on the wrist. Firestone seriously needs to be investigated by Federal investigators if anything was to really be done for all the fraudulent charges, repairs and recommendations that goes on with that business.

BSRO Social
#527700

I am from the Corporate Office of Firestone Complete Auto Care.

I understand that our consumer affairs team has been trying to contact you since you posted your comment but at this point, has been unable to reach you despite leaving several messages. We will, however keep trying to contact you.

When people post comments about our company, we always reach out directly to the store and employees involved to investigate as we know there are always two sides to each story.

Unfortunately, in this situation, there is a dramatic difference in the two stories, so we hope to connect with you so that we can resolve any issues that you might have and to do what we can to repair your vehicle. The safety of our customers and employees are our number one priority.

We are a company that cares for our customers and our communities. We understand how even one customer with a bad experience can negatively impact our business. So we are committed to providing the best possible experience to every customer - no matter if it is the first customer of the day or someone who asks for help as we are closing.

If you would like to contact us and let us know how we can best reach you, please email me at social@bfrc.com. By communicating this information through email, we can keep your contact information private.

Thank you.

Steve

Anonymous
to BSRO Social East Orange, New Jersey, United States #639178

OK TODAY IS APRIL 18 2013 AND I TOOK MY VEHICLE TO FIRESTONE IN EAST ORANGE NJ RIGHT ON CENTRAL AVE. ON THE 17TH OF APRIL 2013 CAUSE MY CHECK ENGINE LIGHT WAS ON.

I HAD ALREADY KNOW KNOW THAT MY CAR BE HAVING MISFIRE BUT STILL THEY WENT AND CHARGED ME 100 DOLLARS FOR DIAGNOSIS AND TELL ME I NEEDED IGNITION COIL AND SPARK PLUG REPLACEMENT. I ASKED HOW MUCH AND THEY SAID $917. I SAID ALRIGHT SO THE CAR WAS ALREADY DROPPED OFF TO THEM SINCE ABOUT SEVEN AM, THEY FINALLY CALLED ME AT 12SOMETHING. SO IT CAME TO 4PM AND STILL DIDNT CALL ME YET SO I WENT AND CALLED THEM AND THEY WANTED TO KEEP MY CAR OVERNIGHT LIKE I NEEDED ENGINE REPLACEMENT.

THEY FINALLY CALLED ME BACK AT 6:30 PM SO I WENT TO PICKED UP THE CAR AND AS SOON AS I LEFT THEIR LOT AND THE CHECK ENGINE LIGHT CAME BACK UP. SO I TURNED AROUND AND WENT RIGHT BACK OVER THERE AND WAS TOLD TO BRING THE CAR THE NEXT DAY. MEANWHILE BEFORE I TOOK THE CAR TO FIRESTONE AND AFTER THE CHECK ENGINE LIGHT CAME BACK ON I TOOK THE CAR TO AUTOZONE FOR A FREE DIAGNOSIS AND ALL THE SAME CODE CAME UP WITH THE SAME SAME PROBLEM AS BEFORE TAKING IT TO THEM ON THE FIRST PLACE.

SO THIS TELL ME THAT FIRESTONE CHARGED ME $917 AND DID NOTHING A *** THING ON MY VEHICLE. WHAT CAN I DO?

Anonymous
#527665

last time i checked the firestone you are speaking of is in the same parking lot as walmart. so how is walmart a mile away?

two why didnt you use a phone to call someone to help you instead of putting yourself and your kids in danger by taking a ride with a truck driver at 1 am in the morning really?

i am on here trying to find out if it's a good idea to take my vehicle to firestone or not and i came across this and it just sounds like bull. but thank you to the others that actually have good advise!

You May Also Like