I've been a loyal customer of Firestone for over 10 years and I warn you to never bring your vehicle to FIRESTONE. I am done!!
They have stolen my money for the last time! Over the years, I've forgiven them again and again. But no more! At different times, they've held my vehicle hostage and charged me significantly more what I requested they fix and refused to return my vehicle until I pay for the services that I did not request for them to do.
Then last night, my tire popped in front of Firestone on I-45 in Conroe, Texas. So, I walked inside and requested help. The 3 men behind the counter seemed to be relaxing and said "we're too busy and we'll be closing in 1 hour so why don't you try WAL*MART" (which was 1/2 to 1 mile away and my vehicle had a flat tire in front of Firestone). The tire was still under warranty by Firestone but they said they could not push it into their lot even though it was about 5 feet in front of their lot.
Then when they closed, they all walked by my children and me even though I said we have no way to get home (45 minutes away) and we had no way to fix our tire. My children and I were stranded in front of Firestone until 1am (when I originally broke down in front of Firestone at 6pm). The firestone guys suggested I ask WAL*MART for help because they were too busy (again, I did not see them doing any work for over an hour--they appeared to be socializing with each other). Also, whenever I go into Firestone and ask them to get my free tire rotation, they ALWAYS say, they only have time for PAID services such as oil changes and tuneups and to "come back another time" for the rotation.
Once they get your money, they want nothing to do with you. When I broke down in front of Firestone yesterday and told them my Firestone tire popped and that I was a regular customer, they never even looked up my vehicle before telling me they were too busy to help me and my children in any way. It was shockingly unbelievable. Then, when I called this morning, the manager said he would have handled it the same way as his staff.
He went further to say that even though he could see my vehicle in front of Firestone and even though he found the keys in his overnight box, he could not have his staff push it the 5 feet into his car bay. That **I** needed to do it myself (even though it is 1.5 hours roundtrip from my house to Firestone). When I told him my young children and I had to get a ride from an 18-wheeler driver at 1AM in order to get home the night before (after Firestone said they were too busy at 6pm when my tire popped in front of Firestone and after Firestone suggested I walk a mile to WAL*MART to buy parts to fix it myself in the parking lot), he said it has ALWAYS been his policy to not deal with vehicles that are not pushed or towed into the proper sections of their car bays. He said they don't have any ability to push it the 5 feet to the exact location he requires in order to "look at it".
It turns out my vehicle was just out of gas with a popped tire. Both of these issues should have been within Firestones ability to help me but both last night and today, they kept talking about "liability" and it "wasn't their problem". To abandon a loyal customer and a single mother is unacceptable. I have paid them over $12,000 (in ALL new brakes, new tires every 50K miles, tuneups, oil changes, car parts, service) over the past 10 years on 3 different vehicles.
More often than not, they took advantage of the fact that I'm a woman and FORCED me to pay for more than what I requested. For example, if I said I'd like an oil change (as I do every 3000 miles), when I'd come back to pick up the vehicle, they'd say that even though I only requested a $25 oil change, they determined that I needed $1,500 in brake work done and they would not return my vehicle until I paid them $1,500+ for calipers, new drums, etc., etc., etc. This has happened a few different times at different Firestone locations so it is how they operate. I am done.
Stay away! This happened at the 2 locations in Conroe, Texas. Last night, it was on the I-45, Conroe, Texas location. But it has also happened at the Davis Street , Conroe, Texas location as well as locations in other states.
The managers are *** artists and unethical *** artists!
Plus they charge just as much as the Honda dealer so it is best to go to the dealer rather than run the risk of getting robbed by Firestone! Stay away!