Update by user Nov 06, 2018
was told the tire is not repairable. For 4 hours nothing was done on the car. Took the car next day to tire barn and was fixed.
Original review posted by user Nov 05, 2018
I dropped my car at FireStone store at Firestone Complete Auto Care, 11663 Fishers Corner Blvd, Fishers, IN 46038 at 2:30 on 11/2.
The service order is repair the tire and perform wheel alignment. I went back to the store 3 hours later and the car was in the shop but not done.
I informed the guy at the front desk that I am here to pick up the car and waited in the waiting are right in front of him. When it was taking too long I went back to the guy at the front desk and told him it has been 4 hours.
They told me that my tire could not be fixed since the nail is in the crown. It is the original care tire of a new Honda Odyssey. Good thing they pissed me off when they failed to call me.
So 4 hours my car was in the shop and nothing was done on it. I asked for a tire repair and wheel alignment.
Nothing was done and nothing was communicated to me. Since I was pissed off, I took my car to Tire Barn and they fixed it no question asked!
Product or Service Mentioned: Firestone Complete Auto Care Car Repair.
Reason of review: Poor customer service.
I didn't like: Dishonesty.