Firestone Complete Auto Care - Dishonest. Mechanic said he knew the exact problem and 1400.00 later the problem is still there.
winding sound. Mechanic said tires were cupping.
replaced 4 tires, 2 of which were purchased 7 months prior. Then they called and said I needed new shocks and struts. I, being away at the time and no way to overlook paperwork from regular dealer maintenance , I ok'd this. When i picked up my car, the noises were still.
After reviewing my paperwork in my glove compartment, noticed I had new shocks and struts put on in February by Toyota. I did not need new shocks or struts. I did not need new tires. What I did need was 2 bearings in my transmission and a front left wheel bearing hub assembly.
This info from 2 independent and reputable sources. Low and behold the noises are gone,. I went to discuss with the Firestone store I did the business with and they said I needed to go to the regional manager. 5 days not one conversation with him,.
Awful business. Dishonest and uncaring....
Product or Service Mentioned: Firestone Complete Auto Care Car Repair.
Reason of review: Poor customer service.
Monetary Loss: $650.