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winding sound. Mechanic said tires were cupping.

replaced 4 tires, 2 of which were purchased 7 months prior. Then they called and said I needed new shocks and struts. I, being away at the time and no way to overlook paperwork from regular dealer maintenance , I ok'd this. When i picked up my car, the noises were still.

After reviewing my paperwork in my glove compartment, noticed I had new shocks and struts put on in February by Toyota. I did not need new shocks or struts. I did not need new tires. What I did need was 2 bearings in my transmission and a front left wheel bearing hub assembly.

This info from 2 independent and reputable sources. Low and behold the noises are gone,. I went to discuss with the Firestone store I did the business with and they said I needed to go to the regional manager. 5 days not one conversation with him,.

Awful business. Dishonest and uncaring....

Product or Service Mentioned: Firestone Complete Auto Care Car Repair.

Reason of review: Poor customer service.

Monetary Loss: $650.

Company wrote 0 public responses to the review from Aug 16, 2017.
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Hello, thank you so much for making us aware of this. We'd be happy to look into this for you.

Please feel welcome to email us at with these details and your contact information. We appreciate your business and look forward to hearing from you.

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